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Metropole Suites South Beach
- Hotels
- Miami Beach, FL
About this business
Location details
635 Collins Ave, Miami Beach, FL, 33139, United States
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Poor Very noisy with bar below bedroom also passing traffic with sound systems at full volume. Property not cleaned properly… corridor carpets and room floors resulting in visitor of the cockroach variety ☹️ staff did move us to another room as it was our last night so would we stay again… NO
Property was absolutely disgusting!
Booked a suite with two bedrooms and received a one bedroom with two queen beds. Hotel management did not want to reconcile and blamed the booking process through expedia. Did not eat to issue a refund for the difference of the room stayed in vs the room that was paid for.
The mold in the bathroom and I woke up one night and there were worms coming out of the drain of the bathroom sink
I rented a suite for two days. Shower never worked properly they had maintenance fix it with wrong shower handle on the fly water barley dripped out. Tvs did not work at all lines through them. Ac worked but barely. Everything is beat up in the unit scraped my foot on the flooring that is comming lose in the bedroom. Things may look nice in pictures it is not. We hsd room 415. But we should of definitely stayed at a different property for the price that we paid 1300 for two nights. The fat Tuesdays thst is attached to the ho... read more
Business response:
We're disappointed to know you had such challenges during your time with us, Christopher. We will take your comments into consideration as we continually work to improve our guests’ experience. March can be challenging on South Beach with Spring Breakers from around the country and the restrictions from the City officials. We hope you will consider staying with us again in the future, perhaps during the Summer, where we can improve your stay.
Business response:
We’re disappointed to learn that you did not have a better stay, Naomi. We strive for guest satisfaction, but it seems we fell short this time around. Please consider us again, so we can make things right.
Business response:
We're disappointed you did not have a better stay, Jocelyn. We hope you will consider us again, where we can make things right.
I'm a breastfeeding mother, and needed a place with a full size fridge so I can store my frozen milk and freeze ice packs. I searched a lot and this was one of the place that came up. I called them twice before booking and twice after booking to make sure I will have a refrigerator in my suite. We checked in at 1 am and my room only had a wine fridge- not even a mini fridge. I asked the front desk and they said they can move me the next day. Ok. Things happen and at least they are willing to fix it. The next day they told me... read more
got a filthy feeling and the room is too small, no TV programms
Business response:
Hello Jinwen, thank you for your review. We offer spacious suite accommodations with a living room, dining area, kitchen, and separate bedroom. We offer basic cable with a little over thirty channels. We find that guests often stream from their phones, laptops, tablets, or even use a streaming device, so our complimentary use of WiFi is helpful. We appreciate your feedback.
Frequently asked questions about Metropole Suites South Beach
How is Metropole Suites South Beach rated?
Metropole Suites South Beach has a 3.8 star rating with 3,599 reviews.
When is Metropole Suites South Beach open?
Metropole Suites South Beach is open now. It is open 24/7.