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Mike Shaw Toyota
- Car Dealers
- Robstown, TX
About this business
Location details
3232 I-69 Access Rd, Robstown, TX, 78380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
The promises on the services are below expectations on the results
Business response:
I am Alec the Internet Director. Please if I can be of assistance call me to 3617333764, I would like try to and improve your service
Veterans deserve better treatment and better respect from a dealership claiming good customer service.
Business response:
I am Alec the Mike Shaw Internet Director. Please call me to 3617524523. If there is anything I can do to help remedy the issue at hand I would be happy to try and help. Sorry to hear about this experience you had Roger.
Extremely horrible customer service!!!! Bought a car a couple months ago never received my license plates and they said “they mailed them out in March”still have not received them called to check and they could not tell me if they were there…sales person also called me a “Fing B” over the phone while I was on the phone with the “manager” and he called her tofind out if my plates were still there or had been mailed out. Manager was also very unprofessional and did not resolve the issue and acted like me calling asking was a... read more
Business response:
Carmen, we're disappointed to see that you had a negative experience recently. We strive to provide the highest quality of service to our customers and hope to work with you again to ensure your satisfaction in the future.
Extremely horrible customer service The floor manager was extremely rude and disrespectful I will never go back a recommend anyone there
Bad customer service in the service department. They schedule you for a certain time and they fail to maintain their word. If UNABLE to MAINTAIN ONTIME SERVICE, then, don’t schedule a customer for a certain time KNOWINGLY it is NOT possible to complete.
Business response:
You deserve the best customer service and it appears you have not received that. We'd like to hear about this issue in further detail, as we're always looking to improve. Please feel free to contact us about your experience.
I went online and called to schedule a recall and a rental vehicle for Thursday and upon arrival I was told” they have no rentals available!!!” Let the excuse begin!! 🤬🤬🤬 I would tell all my friends and coworkers how excellent they are here!! Not anymore and I will not buy another truck from Mike Shaw or recommend anyone!! Manager said “ take it today and bring it in Friday!!” Yeah ok!!!
Their customer service stinks! The people are nice enough they just don’t go the extra mile. You would think you spend $40K for a vehicle they would be doing more. Like when you go have your car serviced they would fill up your windshield wiper fluid, they would wash your car....they do it in Corpus.....they never take the extra step to make sure you come back..... I know I won’t buy another car/truck from them....
DO NOT BUY A CAR HERE!!!!! EDIT I’ve talked to the salesperson and they said they were going to get me the paperwork I needed to cancel the service contract on my trade in. Guess what? I HAVEN’T SEEN ANY PAPERWORK OR HEARD FROM HIM SINCE!!!!!! . SO here’s the rest of the story. Be prepared for BAIT AND SWITCH - I was waiting for the oil to be changed on my car when I was approached by the sales person asking if I could trade what would I want. I told him. He asked what I had. I told him. He printed off a piece of paper with... read more
Worst at customer service and follow through after the sale. All they care about is getting their money and then getting you out the door and then not delivering on what they promised. Lost the keys for the vehicle and then when they replaced the ignition key did not change the door lock and now refuse to make it right. My recommendation is to buy a car anywhere but here.
Business response:
I apologize that you experienced this situation. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at 361-386-2054. Thank you Martin
Frequently asked questions about Mike Shaw Toyota
How is Mike Shaw Toyota rated?
Mike Shaw Toyota has a 4.7 star rating with 6,057 reviews.
When is Mike Shaw Toyota open?
Mike Shaw Toyota is open now. It will close at 9:00 p.m.