Mike Shaw Toyota

Shelah Salter 

on Facebook

8 years ago

Horrible service on my 2004 4Runnner...a plastic water bottle was used as a part in a oil change on my car and service mgr called it an accident how ridiculous ...the poor service didn't stop there All they did was fix it but no attempt to restore customer loyalty...refund request denied tune up request denied...You'd think a company with Awards for customer service would have gone the extra mile...women beware look under the hood before you leave this dealership 

Lynn Plummer Dalton 

on Facebook

9 years ago

I appreciated my salesman JJ and another salesman taking their time to follow me home the night I bought my 2013 Toyota Corolla. I didn't want to leave neither my new or old car at dealership until Monday....THANK YOU! My problem is I've had my Toyota since May and only time I've HEARD from dealership was when my tags came in....almost 4 months and no asking if I'm having problems or how I feel about car...poor communication 

Andrea Bird 

on Facebook

9 years ago

If I could rate a ZERO star I would. Took over 5 trips to get paperwork right. Took over 2 weeks, over 6 phone calls and getting dumped into voicemails for a question. To get the sorry answer to a lousy warranty coverage. Bought a 2nd Toyota Tacoma at another dealership and it offered way more coverage and an awesome deal! NEVER will I give my customers/friends/or family a recommendation to this place. 

Joe-e Quesada 

on Facebook

9 years ago

The customer service does not exist, unless you get count cookies and drinks. Beside that they are treble.. I have bought two Tundras from them and every time is something.. So I decided to go the other dealer and it was night and day... Don't go there unless you feel ok with being treated like number ... 

Jv Cabral 

on Facebook

9 years ago

Took my 2014 Avalon in for service on 11/17/15 and was approached by staff (Charlene) to sale my car and buy a new one. I told her that I was interested in a Tacoma they had there but I wanted similar payments and nothing down, she said she would try and took my info. On the way home she called me and said she had the deal I wanted and asked me to come back. I set up an appt. on 11/18/2015 (next day). Then another person called and said he was with finance and asked me to come back, told him that I made apt for the next d... read more

Eric Stevens 

on Facebook

9 years ago

Horrible wait times on the service department. I made an 10:30am appointment and told it was going to be 1:30hrs to be seen for an oil change. 

Analisa Saenz Huerta 

on Facebook

10 years ago

Service Department does not return emails or phone calls! Went to get my vehicle serviced and when I picked it up everything was fine until I got on the highway. Heading home there was an incident with what could have possibly been from an error done by service/maintenance dept. I do not know for certain which is why I was calling and emailing. This happened on a Wednesday and now we are Sunday. At least three working days and I have yet to hear back! Very disappointed. No response makes you look bad, and guilty. 

Steve Cadena 

on Facebook

10 years ago

Not to happy today, 19000 miles on my 2013 tundra. Come in for routine oil change, 4 hours later still here. I ask if they can look at my battery, they say there is a charge for them just to service it. My have to back to my old dealership where they have bumper to bumper 3yr -36000.