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MINI
- Automotive
- Towson, MD
About this business
Location details
720 Kenilworth Drive, Towson, MD, 21204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 4:30 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Battery fix" I had been having battery issues, which involved at times the car being totally inoperable, but eventually, the car would startup. After exhaustive testing, the 2.5-day examination only revealed a slightly loose cable. Allen Rolocut had provided expert service to save me roughly 500-700 dollars.
Business response:
I am glad Allen was able to complete your service! Thank you for your 5-star review!
"It’s was ok" The car I put purchased was used, was a demo vehicle, and my concern was the cleaning/detailing of the vehicle. There was lots of dog hair in the car. Since it was getting to end of day, they didn’t do a good job. Outside wasn’t clean, windows were horrible (it was like a dirty cloth was used to wipe them) and of course there is still dog hair inside under seat.
Business response:
We are truly sorry that we couldn't make your experience 5-star. We will relay your feedback to our management as your concerns are our #1 priority. If you'd like to discuss the matter with us further, we invite you to contact our Sales Manager, Adnan Usman at Adnan.Usman@minibaltimore.com. Thank you and we hope to restore your faith in our dealership!
"Buyer beware " Be careful when making a purchase at this dealership. They sold me an additional warranty that I was told by the finance manager would extend the car warranty to 72k. (An additional 36k miles). She said you have nothing to worry about for 72k miles or six years. Even if you need wiper blades, it’s covered) I found out today it was a maintenance package for the FIRST 36k miles. The car had 10k miles on it so they sold me an oil change for $600. They will screw you for a buck. I will never buy anything from thi... read more
Business response:
Dear Erik, We are sorry if you were not pleased with the maintenance upgrade that you purchased. You bought the upgrade to the full maintenance for the 3yr/ 36k miles (from the original in service date), and that is what the contract outlined that you signed. You were offered to extend up to 72 months or 100k miles, but did not choose that option. The full upgrade you purchased would have covered wiper blades, brake pads and rotors as you were told. Unfortunately, when you came in on Saturday, you had over 36,000 miles on yo... read more
"The best Service Advisor Yoni" This is second Mini my first new one when purchase my pre-owned Mini I can to Mini of Baltimore when the were in Ownings Mills and Yoni became my serivice advisor and when partner with the right person in whatever business and that person knows how to make you comfortable with there professionalism and ability to talk. To you like your the only customer you have something special and that what I have with Yoni he advised me on how to take care of my first Mini. In fact when I knew it was time ... read more
Business response:
Hello and thank you so much for your review! I did want to let you know that you left us 1 star instead of the 5 stars (based on your positive feedback). Would it be possible for you to update your stars to match your stellar review? Thank you!
"Terrible communication " I had the worst experience at Mini of Baltimore County. Amber Jenkins needs to be retrained; her customer service skills are severely lacking. Upon arriving for my 10:30 appointment , she informed me that the service department wasn’t busy and that my service appointment would be completed in an hour and a half. After an hour, I checked back in with Amber and she told me that my car hadn’t been taken back for servicing and proceeded to behave as if she was unbothered by my obvious confusion over the... read more
Business response:
Hello, I regret to see you are disappointed by any customer service that did not meet your expectations. Please know your feedback is important to me and I would appreciate the opportunity to review and discuss what happened in detail. When you have a moment, please consider reaching out to me with your preferred contact information. I look forward to turning around your experience. Best, Alison Cohen MINI of Baltimore acohen@minibaltimore.com
"B’more Mini is THE Mini Place...." Because MINI is what MINI is, AWESOME! I crossed over to Mini from a Landcruiser 10 years ago! I have never looked backed and look forward to my 4th Mini in the not too distant future! That all said! It would not be remotely possible were it not for the Consummate SERVICE Professionals that are Mini of B’more!! It’s one thing to get one into and motoring w/Mini; however were it not for my Mini’s Doc’s, need I say more?! My BMORKND Mini’s Chief Doc is Allen Rolocut! To say we are lucky moto... read more
Business response:
Thank you for taking the time to share your love for MINI of B'more! We appreciate your kind words regarding your experiences with Allen. We look forward to any future visits.
"Service Extraordinaire" Going in to some service departments is like having a tooth pulled. Not at MINI of Baltimore. Yoni is beyond compare. Thank you for being there as long as you have. Consistency breeds strength.
What used to be an honest reputable dealer has turned into a true scam. Having dealt with them for the past 8 years, the dealer/service loyalty no longer exists. Do not lease from them, they will not honor the extended warranty, they will scam you into having work done with them which actually becomes an inflated price. They neglect to inform you the truth about your lease. I'm done...it was a good run while it lasted. I don't need to spend thousands of dollars and be treated as a pion!!!
The sale person Jim said that he could do a search for a car from any mini dealership to get the car that I wanted that was a lie. He found a car that he said was at the New Jersey port with assessories I wanted and that the would probably be here that Friday this was a Monday needless to say there was no car at the Jersey port I ask Calvin the. Finance guy would I be able to get my deposit back if I did not like the car and his. Reply was why would we hold your money yes you could get your money I left a deposit I did a sea... read more
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.9 star rating with 2,859 reviews.
When is MINI open?
MINI is closed now. It will open at 7:30 a.m.