MINI

telephone57 

on DealerRater

15 years ago

Every time I take my car to Mini of Baltimore County both the auto service and customer service I receive are exemplary. Claudia has been especially helpful the last few times I've been in. When a part I needed didn't come in when expected, she was diligent in keeping me updated on the status of my repair and when I could get my car. 

dannyboy3333 

on DealerRater

15 years ago

This was my first experience taking my Mini in for service. I was very pleased with the overall experience. It started with the dropoff area that was open and roomy. From there I was greeted by a friendly representative who quickly took my information, secured a loaner, and had me on my way. They contacted me when my car was ready and this was wround the time they had given me to expect it. When I returned to the dealer all my questions were answered and I felt extremely happy with everything that occured. I will continue to... read more

mclaughlinw 

on DealerRater

15 years ago

Claudia was patient with my non-automotive explanation of my problem and honest and straight forward with her responses. Often service reps are only interested in their commissions and not about the car owner. She really seemed to care that my problems were solved and was extremely kind in her approach. 

Mr. Brahms 

on DealerRater

15 years ago

I've given the above rating for 2 reasons. First and foremost : Claudia Ever since I adopted my Mini Cooper S, I dealt with 1 Service Advisor (Rose) and thought that I would never deal with another one as fiendly and precise as her (and I've dealt with a couple). Then I had the pleasure of working with Claudia on one of Rose's days off.... I realized that there is anothe SA at Mini of Baltimore that is a pleasure to deal with and can be trusted. Since Rose left, I told Claudia that she's the only SA that I still trust and wi... read more

Jemrey1026 

on DealerRater

15 years ago

I have purchased my MINI from MINI of Baltimore County and take it back for there for service. My saleswoman, Alison, was a joy to work with. She made the car buying process very easy. Brad Bornman, the sales manager assisted with the sale as I has a couple unusual requests when I placed my order. Once I received my car there were a few minor defects in the body from the factory. I spoke with Claudia DeLeon who recommended I bring it in. She and Terrance worked together to get the problem fixed. I have since worked only with... read more

wagrest 

on DealerRater

15 years ago

Excellent experience! Hilary Brown was a pleasure to deal with and made my "long distance" purchase so easy. This is a very impressive facilty, where customer service excels, which is seldom the case with larger dealerships. The fact that I travelled thru three states to get there, must mean they are good! 

robin629 

on DealerRater

15 years ago

I had a great experience at Mini of Baltimore! Buying a car can be stressful but Usman, Ray and Ben made it very easy and much less stressful than anticipated. They were all very professional yet friendly and so helpful. I wasn't really looking to buy this quickly but the 1.9% financing that ran until 8/31 made my decision very easy. Everything was thoroughly explained--start to finish. I picked up my new Mini and they made sure my "old" car was transferred to BMW of Bel Air as that is closer to home--bonus! Michael Coleman ... read more

Vicj 

on DealerRater

4 years ago

"While not a pleasure to constantly spend on my Money Pit..." While not a pleasure to constantly spend on my Money Pit Mini, these guys do a great job, in a very timely manner. 

Lisa C 

on DealerRater

5 years ago

"I slashed two run flat tires in a pot hole on 895. Pulled..." I slashed two run flat tires in a pot hole on 895. Pulled in and Allen said they could fix it right away. And they did! He kept me up to date on what was being done and made sure my service was covered by my tire warranty I’d forgotten I’d bought. I love MINI