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MINI
- Automotive
- Towson, MD
About this business
Location details
720 Kenilworth Drive, Towson, MD, 21204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 4:30 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Yoni and Alan at Baltimore mini set the bar high for..." Yoni and Alan at Baltimore mini set the bar high for outstanding customer service. This is my second mini and I will probably never take it anywhere else for service. These guys keep it honest and make it convenient. The waiting area is comfortable and clean as well. Thanks you all so much for your hard work mini of Baltimore. And my car always comes back freshly washed and vacuumed!
Business response:
Thank you so much!! It's our job to ensure that you receive 5-star treatment every time visit our dealership. We're glad that you feel the same. Thanks for choosing MINI of Baltimore.
"The best service I’ve ever had. This is my second mini..." The best service I’ve ever had. This is my second mini and I’m looking forward to continuing this great experience with this Mini dealership.
Business response:
Thank you for taking the time to share your review. We're just as enthusiastic about the MINI brand as you! Thank you for your continued trust in MINI of Baltimore.
"I still bring my MINI Cooper to MINI of Baltimore after..." I still bring my MINI Cooper to MINI of Baltimore after ten years of ownership because they take such good care of it and me.
Business response:
Hi Brian, Thanks for trusting us for the last decade. We'll continue providing you top-notch service as long as you need us! Thank you for continuing to be part of our MINI family!
"The customer service is absolutely fantastic ! Allen..." The customer service is absolutely fantastic ! Allen makes it easy and smooth when my Mini needs service. The text service updates and videos are so nice.
Business response:
Thank you for sharing your service experience. We are so happy that Allen makes servicing your MINI so easy!
"I am amazed that Yoni knows my name and remembers my..." I am amazed that Yoni knows my name and remembers my car’s history w/o looking. I can’t remember last night’s dinner!
Business response:
Hi Lisa! We are happy to read that Yoni takes such great care of you and your MINI. He's certainly an extraordinary service advisor! Thank you for sharing your experience and for choosing MINI of Baltimore for service!
"This is our second visit to MINI of Baltimore County for..." This is our second visit to MINI of Baltimore County for service, this time rodent damage. Jonathan "Yoni" Baron was very helpful and patient. It turns out that squirrels eating power steering wiring is covered by insurance. Yoni interacted with insurance, got them what they needed, answered my questions and even helped out with an extra picture at the end. Loved the video on what needed to be done. Great experience, considering repairs are never fun.
Business response:
Thank you so much for giving us such wonderful feedback. We're happy to read about your visit with Yoni. We're glad to have you part of the MINI of Baltimore family!
"Jonathan "Yoni" was extremely helpful and welcoming. He..." Jonathan "Yoni" was extremely helpful and welcoming. He explained the service process and provided thorough updates on the status of my car. The level of customer service was exceptional.
Business response:
Thank you for giving us such a wonderful review! We're glad we could offer you a first-class experience. Thanks for choosing MINI of Baltimore for your service needs.
"The customer service at MINI of Balitimore County was..." The customer service at MINI of Balitimore County was exceptional! It was my first time buying a car and Collin held my hand through everything. He went through a detailed explanation of the features and controls. Everyone was so helpful and warm. I love my Mini!
Business response:
Thank you so much for taking the time to review your buying experience. Congratulations on the purchase of your MINI. Happy motoring!
"My first service need. I was a mess, new car, new brand..." My first service need. I was a mess, new car, new brand and didn’t know what to do. MINI was patient and when I was ready for service- the onboarding and process was great. Loved the text notice and easy payment option
Business response:
Hi Katherine, We're glad you felt comfortable with our service process. We know it can be a bit stressful, but we'll make it easy! Never worry with MINI of Baltimore! Thanks for choosing us for your MINI service needs.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.9 star rating with 2,859 reviews.
When is MINI open?
MINI is open now. It will close at 7:00 p.m.