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MINI
- Automotive
- Towson, MD
About this business
Location details
720 Kenilworth Drive, Towson, MD, 21204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 4:30 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Professional and responsive from start-to-finish. Yoni..." Professional and responsive from start-to-finish. Yoni helped me navigate a service situation covered by extended warranty. He also offered recommendations that allowed me to prioritize future service for my vehicle. Highly recommended.
Business response:
Hi Eric, Thank you for taking the time to review your experience with Yoni. We're so happy he was so accommodating. Thank you for the kind recommendation!
"We bought two cars from MINI of Baltimore, and the..." We bought two cars from MINI of Baltimore, and the service on them has been terrific. Yoni is always helpful and responsive. He makes it easy for us to keep our cars running smoothly.
Business response:
Hi Steve! Thank you for sharing your feedback. We're glad Yoni keeps your MINIs in tip-top condition. We are so happy to have you part of our MINI family!
"Service 12-20-20. Yoni once again provided great service...." Service 12-20-20. Yoni once again provided great service. Always looking ahead and exploring options. Allen does too! Both have been great. Jeff Testerman in sales is fabulous too. Test drove electric mini. Wow, feels good. Always a friendly & low pressure experience. We have purchased three. Still in service: 2002, 2012, 2016
Business response:
Hi Jep! Thank you for your continued loyalty to the MINI brand! It makes us so happy! We're always here for you when you need us! We're lucky to have you in our MINI of Baltimore family!
"Allen is super informative and open to questions, makes..." Allen is super informative and open to questions, makes sure customers understands what work is necessary versus optional and timeline for repairs. Always a good experience here.
Business response:
Hi Ashley! Thank you for your great feedback! We are so glad that you continue having 5-star experiences with Allen!
"I'm amazed with how great the service is! I bought a car..." I'm amazed with how great the service is! I bought a car at another dealership, but now moved to the Baltimore area. This is the first time that I've experienced customer service that was this professional, just for an annual service! I will be returning for sure!
Business response:
Hi Sree! Your review made us smile from boot to bonnet! Thank you for sharing your lovely feedback. We're glad we can now be your #1 MINI dealership. We'll be here next time you need us!
"As a return customer, I’ve always been happy with Yoni..." As a return customer, I’ve always been happy with Yoni and the service department... very knowledgeable and thorough in explanations on services and vehicle needs
Business response:
Hi Rob, Thank you for your continued trust in Yoni and MINI of Baltimore. We're so glad we can continue providing you a first-class experience. Thanks for choosing us!
"Yoni @ Mini of Baltimore is truly a great Service..." Yoni @ Mini of Baltimore is truly a great Service Advisor. He understands the vehicle, the technology, etc and helps with the decision process surrounding your Mini's repair. Mini of Baltimore Service Advisors have a new service that texts you video and audio from the engineer working on your vehicle. It's so simple when it's done correctly like this.
Business response:
We really enjoyed reading your 5-star review. Making your experience easy and carefree is our number 1 goal. Thanks for trusting Yoni and MINI of Baltimore with your vehicle!
"great door to door service; understanding the needs of..." great door to door service; understanding the needs of the customer; highly recommended, flexibility in making arrangements; great communication around expectations and sticking to schedule
Business response:
It's our job to ensure your service goes as smoothly as possible! We're so happy that you felt as if we did our job right. Thank you for choosing MINI of Baltimore!
"Very accommodating and courteous. Implemented COVID..." Very accommodating and courteous. Implemented COVID safeguards. Service advisor very knowledgeable and thorough.. Explained what services were due and why they were important to complete.
Business response:
Thank you for reviewing MINI of Baltimore. It's our job to ensure you receive top-notch communication from us. We were happy to assist you with your service needs.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.9 star rating with 2,859 reviews.
When is MINI open?
MINI is open now. It will close at 7:00 p.m.