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MINI
- Automotive
- Conroe, TX
About this business
Location details
16675 Interstate 45 South, Suite A, Conroe, TX, 77385, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
After 4 Brand New Minis, I Did Not Expect This This is my 4th brand new MINI. Bought 3 of them at Mini of the Woodlands. It was time for first service (2-door 2020 Cooper S.) Made appointment. Also indicated that Front collision and Pedestrian Collision indicators had been on indicating malfunction for a while. It's included in the REPAIR ORDER DETAIL 928776. Paid someone to drive my car to the Woodlands as I live in College Station and had to work (90-minute drive each way). When car returned oil was changed, tires rotated,... read more
Business response:
Hugo, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Poor service and customer service Here is the latest... (see response below) they took is SOOO seriously and didn't offer to correct the the problem. See a pattern here? Auto Nation and MINI of The Woodlands are just posers and reinforcing the stereotype of cars salesman. Dishonest and not to be trusted. Dealer Response Hi Daniel, we appreciate you taking the time to respond. The staff at MINI of The Woodlands take our reviews very seriously. Thank you again for taking the time to let us know how we can improve. We hope you ... read more
Business response:
Daniel, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We can assure you that we read all reviews, and are always looking for ways to improve. When you get the chance, please call our General Manager at (936) 344-1258 for ways we can work towards resolving the issues you experienced with us. We hope to speak with you soon.
Poor service and customer service Posted complaint and received a reply with a call back phone number that no-one answers. Completely lame operation. Don't deal with Mini of the Woodlands if you want professional service and honest treatment.
Business response:
Hi Daniel, we appreciate you taking the time to respond. The staff at MINI of The Woodlands take our reviews very seriously. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Service denied under 36,000/3 yr service agreemet Purchased 2016 HT S September 2017. Told full service agreement would be honored. Requested service was denied. Deceitful and dishonest dealership. Not to be trusted.
Business response:
Daniel, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (936) 344-1258 to discuss what we can do to help.
Mini of Woodlands Car Service The service was good however I was very uncomfortable with the fact no employees in the facility were wearing masks. There were many signs about Covid 19 but only the customers were wearing masks and you couldn?t actually stand 6 feet apart from the CS rep. I was there 2 hours and made sure to sit far away from all. Their process for interacting with the employees is very concerning. I left hoping I didn?t get exposed to the virus. I protected your employees by wearing a mask but you did not pro... read more
Took 2 1/2 hours for oil change! I purchased oil services when I purchased my truck had an appointment for a week so they could acquire parts not in their inventory. It took them 2 1/2 hours to change the oil!!!!
Business response:
Hi William, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (936) 344-1258 to discuss what we can do to help.
Buyer Beware! Shady dealership. Had a "deal" to purchase a vehicle only to be told later in the buying process that another salesperson had "sold" the car. I live in Texas and if you can't trust somebody's word you won't last long in business.
Business response:
Luis, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (936) 344-1258. We hope to hear from you.
Hyundai at Mini I had already gotten a quote and worked out the trade-in and was paying cash and it still took 4 hours to complete the deal. It shouldn't have taken that long.
Business response:
Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by.
Mrwhat Went for an safety inspection. Insurance card was not handed back to me, left in dashboard. Did not explain how to get a sticker.
Business response:
Charles, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (936) 344-1258. We hope to hear from you.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.4 star rating with 1,218 reviews.
When is MINI open?
MINI is closed now. It will open tomorrow at 9:00 a.m.