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MINI
- Automotive
- Signal Hill, CA
About this business
Location details
2998 Cherry Avenue Ste A, Signal Hill, CA, 90755, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Wasted of time and con-artist Please stay away from these salesman. I was looking at a used M3 that was not kept well and my trade I was offered 6k less at this dealer. I drove all the way to this location and told I would be out in less than 20 min. 2 hours later they still drag their feet. Sales people had no knowledge of the BMW and that is what they sell. I had to give them a class on what buttons the M3 has and what they do. This BMW dealership is in the hood and I hate to say it but, the lack of salesman knowledge show... read more
Worst sales manager I have ever felt with Sales people at this location are terrific. No pressure and very knowledgable about the product. The problem is you will have to deal with Tony the sales manager. He is as rude and smug of a sales person as I have ever met in many years of purchasing cars. Do yourself a favor and don't deal with him. It's not worth it with so many dealerships around that actually want to treat you like you mean something to them. Not as Tony says "I am doing YOU a favor". I did hear that Tony goes ho... read more
Disgustingly Unprofessional, Dishonest & Shady Spent an entire week working with the dealership on a new vehicle. On the day of, called before I left with my family and was told that the vehicle we have been trying to purchase is still available. Upon arrival, vehicle is sold 3 DAYS ago, and not a single apology for the lack of communication. Then implied that I am "exporting" the car because I am Chinese origin. I was cooperative and was ready to prove that I have zero intention to ship the car. Yet, dealership refuses to s... read more
Business response:
Hi there, I would like to thank you for choosing Long Beach BMW for your car buying needs and taking the time to provide us with your feedback. Customer service is our number one goal and we value your input which allows us to make sure you are satisfied. The situation you described certainly does not match the high level of customer service we aim to provide and I would like to speak with you personally in order to better understand the problem and to rectify it. Please feel free to contact me at your earliest convenience, ... read more
Bummer! I was interested in a car I found online at cars.com. Their internet sales person, Patty, kept in touch with me frequently which was great! As soon as I was able to drive to Long Beach (about 35 min from my house), I called to make an appt to see the car. I spoke to someone else to make the appt since Patty was not in that day. Jasmine confirmed the car was still available and made a 1:15 appt for me. As I pulled into the lot, a salesman (Richard?) called to ask if I was still coming to see the car. I said I was in t... read more
Business response:
Our deepest apologies for any inconvienence we may have caused. Please feel free to stop by Tuesdays & Thursday for a free car wash. Just ask for Richard Berry
No Customer Service Department I found the BMW X3 I wanted online which happened to be at Long Beach BMW. I drove down from Santa Barbara and bought the car on a Sunday, paid in full by check. I paid their asking price. The vehicle was not reduced a dollar. I thoroughly went over the carfax and dealership inspection with the salesman. I said I'd come back on Monday and have the car checked out by a mechanic. The salesman and the sales manger said I could if I wanted to but that car was in pristine condition and had been a BM... read more
Business response:
Dear Sandy L: Thank you very much for taking the time and effort to write your review of our dealership as we do appreciate any and all feedback. It certainly sounds like you had a very frustrating experience with our sales department and we are deeply saddened that your experience with us was less than perfect. We would definitely like to hear about your visit in further detail, so if you have a free moment, please give our General Sales Manager, Stephen Kang, a call directly at (562) 427-5494. We would love the opportunity... read more
Terrible Worst service experience of my life. Brought my car in Dec 28th to Anthony, he didn't even bother calling the warranty company till January 3rd. He didn't return any of my calls ever. Terrible. Loaner car service was even worse. Had a loaner car from Dec 29-31, when I came to drop it off the phone operator hung up after any question. I would ask where do I take the car, he said to the service center and hung up immediately. So I called back and said where do I place the keys, he said the service center door and hun... read more
Business response:
Hey James, My sincere apologies for your experience. If you ever want to come back to us please feel free to reach out to me directly Richard Berry 562-427-5494. Thanks
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.5 star rating with 3,075 reviews.
When is MINI open?
MINI is closed now. It will open at 10:00 a.m.