This profile has been claimed by the business owner or representative.
MINI
- Automotive
- Signal Hill, CA
About this business
Location details
2998 Cherry Avenue Ste A, Signal Hill, CA, 90755, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Waste of time going to this dealership Showed up for a 1pm appointment for a test drive of an X5 at 1:15pm on Memorial Day weekend. Representative was busy, was told it would be 5 minutes. Lots of dealership employees seemed to be idle and socializing with each other, so I asked to see someone else, but the receptionist told me to just grab a beverage and wait. I then waited until 1:55pm. Went back up to the receptionist, who asked "have you been helped?" as if I'd never been there before. Clearly customer service is not a p... read more
Business response:
Ryan, thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced visiting our store. This does not sound like the quality of customer service we pride ourselves on. We would love to speak with you further regarding your experience, please contact Cindy Shelton at 562-427-5494x721. Thank you once again and we look forward to speaking with you.
Service misunderstanding Service was mediocre. Also, I was given the 'run around' when I went to use a coupon, which finally was resolved in my favor,. When I brought my car in, one person referred me to the third service desk. Turns out the guy was too busy and referred me to another guy, who wouldn't honor my coupon. I explained, I was told my another service rep., that I could use the coupon that day. Then the guy referred me back to the service rep. Who had given me the coupon.
Business response:
Hi Kim. We value you as a customer and apologize for not meeting your expectations during your visit. We would like the opportunity to speak with you further regarding your experience. Please reach out to Cindy Shelton at 562-427-5494x721. Thank you.
Great customer experience This place is a brand new facility, no more sharing with mini customers. I think they need to have better coffee,the expensive machine they use does not cut it. Baristas, massage service, and a restaurant would round out a near flawless experience.
Bad service Service is not applicable. I will never put foot back in that place. They over charge you and said they did work on your car, and didn't do a thing..
Business response:
Thank you for taking the time to reach out, Shirley. We are sorry to hear you did not have a good experience at our store. Please contact Cindy Shelton at 562-427-5494x721 and we would be happy to assist you. We look forward to speaking with you!
Grease on seat, otherwise great service! Had my car serviced. Customer service was great, as well as the facilities, as always. The only problem was that I found grease on the driver's seat, when the car was turned over to me from service. The service manager was kind enough to wipe the seat after he pulled of the plastic sheet covering it. The interior door handle was dirty as well, as I found out later by my greasy hand. Looks like the mechanic had dirty hands. Overall, the service was good and the atmosphere is always ple... read more
Business response:
Thank you for taking the time to leave us your feedback Raymund. We apologize that your service experience wasn't 100% satisfactory however we look forward to earning back your trust at your next visit.
Good service Making the appointment for service was easy. When I placed a call to check on the car and have wiper blades replaced didn't receive a call back. When I picked up the car I was handed the keys and told my car was just outside which it wasn't. I told the counter staff and then had to wait 20 minutes for my car.
Business response:
Thank you for taking the time to leave us your feedback Patricia. We're sorry to hear that your service wasn't prompt. We hope to welcome you back to our dealership in the future so we can earn back your trust.
2012 service on mini cooper not bad at all. i dropped off the car for repair and rec'd a call eairler than i thought it would be ready and once i got there....it was ready.
BMW Enthusiest There is littlie accountability in the service department. It took over one week to correct a software problem associated with an upgrade to sat radio. The service personnel had no explanation for the cause nor did they offer any contrition. LMBMW had been paid in full for the auto, yet did not have any sense of urgency to get me into my new car. Although the sales personnel were accommodative, the overall experience with LBBMW left something to be desired. I recommend shopping at other dealers before purchasi... read more
Business response:
Thank you for taking the time to reach out to us. We apologize for any inconvenience this has caused you. This does not sound like the quality of customer service we pride ourselves on. We would be more than happy to assist you, please contact, Cindy Shelton at 562-427-5494x721. Thank you once again and I look forward to speaking with you. We would love the opportunity to earn back your trust.
Friendly & Courteous Service Rep Brian made me feel like we were good friends. Long Beach BMW will see me again for sales & service. Richard
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.5 star rating with 3,075 reviews.
When is MINI open?
MINI is closed now. It will open at 10:00 a.m.