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MINI
- Automotive
- Signal Hill, CA
About this business
Location details
2998 Cherry Avenue Ste A, Signal Hill, CA, 90755, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
BMW 3 Waited 3 hours just for them to tell me what my car needed. I already knew what was wrong with the car. I wished they sent more coupons because their prices are ridiculous. It only took a little over an hour to fix! Why am I waiting 5 hours!
Stay away! NO HONOR, RESPECT, NO COMMON DECENCY Stay away! These people have NO HONOR, NO RESPECT, NOT EVEN A COMMON DECENCY to their customers ! This is the conclusion based on my experience here today. I really hope that somebody at Sonic management will read this. Justin texted me that they have an allocation for the car I wanted and made an appointment with me for next day to configure the car and bring the deposit. I’ve confirmed my appointment with hem and came in to do the paperwork and brought deposit. He went to sal... read more
Business response:
V., this is not what we like to see. We want to create amazing experiences for all of our guests. Please give our GM Theo Ebert a call at (562) 427-5494.
Poor customer service I’ve recently purchased preowned 2017 BMW 5 series from this dealer. Their internet sales department were very friendly until I purchased the vehicle. The vehicle price has gone down on the same day that I signed on the deal. I realized this on the next day and asked them to send a gift card for the difference amount. They promised me to send the gift card once I give the positive review on feedback email. I did give them good feedback and they stopped responding later on. They were not helpful in provi... read more
Not a good experience Overall experience was not Good. I waited too long for a standard oil change. (Over 2 Hours) no rents available. When I received my car back the tech forgot to reset all the sensors. My dash board looked like a Christmas tree. To resent them, that took another 20 minutes. Just not A good experience. Really unfortunate!
Business response:
Margaret, we're sorry that your experience was less than exceptional. Let's see if we can't make it right. Please call Philip Schultz at (855) 970-4787 so we can rectify this situation.
Excellent Service Scott, keep up the excellent cutomer service. Kept me informed the entire time GREAT JOB!
Great car. Terrible dealership From the time we walked in to face a rude argumentative receptionist to the Finance Manager taking 90 minutes trying to upsell us item after item to the car not being properly detailed to the dealership not returning THREE calls, terrible dealership
Business response:
Lawrence, this is not what we like to see. We want to create amazing experiences for all of our guests. Please reach out to our GM at (855) 970-3796 so we can make this right.
Air Bag Recall Event They had no record of my appt even though I had a confirmation. They were not prepared for the repairs and did not seem to know about the event. However the repair was completed.
Business response:
Hi Charles Howe, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (855) 848-7313.
NOT worth the drive My brief experience with Long Beach BMW went like this: Made an appointment in the AM to test drive a vehicle later that day. The dealership - namely Madori, the sales rep I spoke with - knew that I was commuting from San Diego with purchase intent. Unfortunately they then sold the car without my knowledge. Without notifying me either to say, "Hey FYI - the vehicle you wanted is no longer available so don't bother driving 2hrs+ up here." I found out after calling them as a courtesy, because I was nearby a... read more
Business response:
Emily Key, thank you for leaving us feedback. We are disappointed to hear that your service experience untimely and was not a positive one. Here at Long Beach BMW, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our mana ger (855) 848-7313 to discuss ways we can better serve you in the future and address this directly with you. Philip Schultz, General Manager Long Beach BMW
Broken Sun Shade On 12/4/17 I had an appointment and had my car washed. I sent an email to Mr. Viray because I didn't have Mr. Moore's email (I work from 7am-6pm and I cant use my phone for personal calls) to let them know that my window sun shade on the back of the passenger?s side is broken. when I went in to get my car fixed it was not broken. Mr. Moore never contacted me back regarding the email.
Business response:
Ruby please expect a call from my Service Director, Todd Lockwood. I apologize that we did not handle this properly. Thank you for letting me know. Philip Schultz, General Manager Long Beach BMW
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.5 star rating with 3,075 reviews.
When is MINI open?
MINI is closed now. It will open tomorrow at 9:00 a.m.