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MINI Vaughan West
- Car Dealers
- Woodbridge, ON
About this business
Location details
55 Auto Park Cir, Woodbridge, ON, L4L 8R1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Incredibly bad experience. How they treat customers before and after the sale is utterly shocking. After only a few months, I’ve had to trade my new car in elsewhere at significant expense to myself, because Mini Vaughan is dangerously dishonest. I was sold a Certified Pre-Owned Mini, and in just over 5k kms I was notified I needed to replace my front brakes. The service desk told me Mini brake pads are good for up to 60,000 depending on driving…. Evidently, Mini Vaughan sold me a “Certified Pre-owned” with basically no brak... read more
I own 2 mini's and have been servicing them here for a number of years Amanda and Michelle were amazing!! I am not sure what has happened in the last 6 months however there has been a huge change in the quality and "service " of the service department. It is impossible to book an appointment. if you call it is rare that the call is picked up on the first try, multiple calls must be made. Your appointment will be scheduled in the next month !!The new service check in guy, is overwhelmed , is never at his desk when you arrive,... read more
Two hours waiting no information no coffee ,water. Wrong statements/ i got it for different person/ .Car wash very bad. .No saved my setup....My first visit and i hope last in Yours services.
Couldn’t even get a callback to get an appointment for assessing a problem; 2 weeks later I had to get the car towed in. Had to keep calling to the last minute before arranging some alternative transportation to work that afternoon. Finally got a call back saying a rental would be ready at a certain time if I could get myself to the dealership somehow. When I got there, they started calling for the rental to come. I would’ve been late for work had I not arranged alternative transportation
I really wish I can say good things, ‘cause I’m satisfied with my MINI. But the service itself is really subpar: the agent is very inexperienced - missing paperwork, fail to process payment, cannot keep conversations going (felt even more awkward than getting trapped in an elevator with strangers) we have to drive back and forth for errors that could be easily avoided if my sales can just put a bit more effort in serving clients.
"Service advisor is really good, help me a lot. But the..." Service advisor is really good, help me a lot. But the technician are not professional. I leave the car here for four weeks, they can not figure out what’s going on, and finally said that was my fault. I didn’t do anything to the car, they said I tuned the car before. And also ordered the wrong head unit for letting me waiting for two more weeks.
"I have a Mini Cooper S purchased from Vaughan Mini...." I have a Mini Cooper S purchased from Vaughan Mini. Recently after having stored the car for several years I had it in for service. I am anxious to hear how my prolonged service appoints (weeks & weeks) will result in my satisfaction as with the invoice I have received it was an annuity for the dealership. Don't fix the car just keep having it pay forward to the service department. Please don't just randomly replace parts hoping it will fix the problem. Your front of s... read more
"See my google review for comments not worth repeating..." See my google review for comments not worth repeating myself but I would never return to this dealership service department not what I would expect
"Not been having the best experience since last 3 visits...." Not been having the best experience since last 3 visits. Takes 30-45 minutes to book appointments. I was told the after sale service is great but it’s completely opposite. Would rate 1/10.
Frequently asked questions about MINI Vaughan West
How is MINI Vaughan West rated?
MINI Vaughan West has a 4.6 star rating with 1,168 reviews.
When is MINI Vaughan West open?
MINI Vaughan West is closed now. It will open tomorrow at 9:00 a.m.