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Morristown Chevrolet
- Car Dealers
- Morristown, TN
About this business
Location details
5320 W Andrew Johnson Hwy, Morristown, TN, 37814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Service department is a scam. 1. They never answer the phone no matter what time of day you call. Even the receptionist will tell you this. If you do get put on hold, they’ll hang up on you. (Try for yourself) 2. The car wouldn’t start and had to be towed. They kept our car for two weeks before they could even look at it. They actually called us at one point and said they couldn’t find our car. 3. After 2 weeks we finally heard from them and they said there was nothing wrong with our car and that we could come pick it up. 4... read more
They do not stand behind their customers! They sell warranties that don't pay! I have proof to back up my claims!
Business response:
Karen, we are sorry to hear you had a bad experience with us. It is our goal to ensure our customers are completely satisfied. Please reach out to me directly so we can rectify this situation. Andrew Creech GM acreech@hudsonauto.com
Made a apt on Thursday to have a diagnostic test done on my car. It’s running fine but the check engine light is on. Here it is Monday and I still don’t have the car and they have yet to do the test. What is the point in having me drop off the car for it to sit there and not get done? Called the service dept many many times they never answer there phone. Waiting on a manager to call me now big surprise she was not in. Asked for the regional mangers number to call and make a complaint but have yet to get that number.
Business response:
Brandy, We are sorry to hear you had a bad experience with us. It is our goal to ensure our customers are completely satisfied. Please reach out to me directly so we can rectify this situation. Andrew Creech GM acreech@hudsonauto.com
In September of 2021 I purchased a used truck from Tyler in the sales department. We agreed that some things were to be fixed and some cost adjustments were made. We agreed for a check to be cut for $300 for two new back tires to match the front, since they were too cheap to put on 4 new tires. I was under the impression that these people were reputable and straight shooters. Boy, I was wrong. 6 months later with numerous attempts to receive payment for the tires (which I bought and put on myself) I’ve stopped trying. I r... read more
Mike Trimbur offered me $735 less that what he agreed to by email. “We send all out 2wd trucks to the Carolina’s” he said. Guess he forgot to send this one.
Business response:
Hello, we appreciate you taking the time to leave us this feedback. We would like to have a better understanding about your experience. Please reach out to us at (866) 288-1623 at your earliest convenience and we will do our best to resolve this with you.
We bought a used car from there. Fluids we're not checked, ie brake fluid and transmission had to add both. this should've been done automatically before being sold.
Business response:
We are sorry to hear you had a bad experience with us, Matthew. It is our goal to ensure our customers are completely satisfied. Please reach out to me directly so we can rectify this situation. Andrew Creech GM acreech@hudsonauto.com
Had a truck for 3weeks transmission went out they replaced it then started to get a clicking sound from under truck was thinking CV, drive shaft or transfer case we’ll schedule another appointment they say everything is good but said found the noise they said it was wheel bearings and hub well they replaced it and still clicking noise they don’t know what’s going on took 6 hrs for wheel and hub and rear brakes Brian is a good adviser but mechanics are garbage going somewhere else
Business response:
Derek, our service manager will be reaching out to you. His name is Gareth.
came in for just a oil change. Had an appointment at 2:00. I understand that it may take a few minutes because there was a few cars ahead of me. At 3:00 my car was all most ready and then the service manager decided he needed to have a meeting for 30 minutes. customer service is first not taking time to have a meeting that took away from your customers. I blame your service manager not the employees they was doing the ir job. I honestly don't know if I will come back i have two more free oil changes but my time is valuab... read more
Business response:
Jackie, our service manager will reach out to you shortly.
they don't even know how to order 4 new tires. I've been there 3 times for the same 4 tires and they still don't have them
Frequently asked questions about Morristown Chevrolet
How is Morristown Chevrolet rated?
Morristown Chevrolet has a 4.3 star rating with 1,845 reviews.
When is Morristown Chevrolet open?
Morristown Chevrolet is closed now. It will open at 9:00 a.m.