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Mountain Top Inn & Resort
- Hospitality
- Warm Springs, GA
About this business
Location details
177 Royal Lodge Dr, Warm Springs, GA, 31830, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Bad Yes. There was no hot water. There was a huge skylight over our bed that we were not advised about prior to reserving. The place was dirty. Have been going there for years. Never had a room like this. Will not be back
Business response:
Thank you for taking the time to provide your feedback and letting us know about this issue, Anonymous . We pride ourselves on guest excellence and are truly sorry to hear that standard was not met during your stay with us. Sincerely, The Team at Mountain Top Inn & Resort
Fair The room was clean and beds comfortable. The staff was not real friendly. I always felt I was asking too much when going in for ice. No service probably due to Covid but at least they could inquire if we needed more towels or to take out the trash from the 2 tiny trash containers. The side walks at the inn were not swept and flower boxes were empty. Those two things alone could have made the place more appealing. Our room had the sink outside the bath in the room itself and there was no closet. The rack for hanging had ... read more
Business response:
Thank you for your review. We pride ourselves on great customer service and it looks like we may have missed the mark. We hope you'll give us another chance as we'd love to see you visit us again. Team Mountain Top
WEAK NOT MUCH ! NOT MUCH, WE LIVED OUT OF A CIGAR BOX . EVERYTHING WAS CLOSED . WARM SPRINGS IS A DEAD TOWN NO REST. WERE OPEN HAD TO GO OUT OF TOWN, FOR DINNER .
Business response:
We are sorry to hear you didn't enjoy your stay, we strive for great guest experiences. Everything in this area is open, including the restaurants, state park the surrounding forests allows the enjoyment of nature 24/7.
Fair Floors were dirty and bed linens stained. Air filter full of dust. Overall look of place was good.
Business response:
Thank you for taking the time to provide your feedback and letting us know about this issue, Jessica . We pride ourselves on guest excellence and are truly sorry to hear that standard was not met during your stay with us.
Fair
It was a good location but the facilities were not up to my standards Rooms were outdated, not roomy sewage backed up in the shower from toliet flushing. Location
Business response:
Thank you very much for taking the time to share your experience and provide us with some feedback. I’m pleased to read that you enjoyed the location but would like to extend an apology on behalf of the hotel for the issue you experienced with the plumbing. We hold ourselves to a very high standard and hope that you will allow us the opportunity to regain your trust. Thank you and until then, we remain at your service. Very Respectfully, Zeb Alford General Manager
It sucked. The pictures on internet showed room with jet tubs, roomy with mountain view and a fireplace. This room was at most 8x10 reg sized bed, no view, no tub at all. no fireplace. definetly not worth the price we paid.
Business response:
Hello and thank you for taking the time to share your experience with us, Marge. I'm very sorry that the room didn't live up to your expectations, however I think there may be some confusion. It appears that you booked one of the rooms at our Inn when you made your reservation. These rooms do not offer jetted tubs, mountain views or a fireplace. Had you selected a room at our lodge when you were booking your reservation your room would have had some or all of the amenities you were looking for. We strive to provide all of ou... read more
Fair Just too basic Room was small and didn't meet my expectations.
Business response:
Thank you for taking the time to share your experience with us, Kim. We strive to provide all of our guests with the information they need when deciding on what room to book. As such, we have updated pictures and information on all of our booking partner sites, such as Booking.com. Thank you and we hope you have a Happy New Year's. Zeb Alford General Manager
Fair
Frequently asked questions about Mountain Top Inn & Resort
How is Mountain Top Inn & Resort rated?
Mountain Top Inn & Resort has a 4.3 star rating with 3,406 reviews.
When is Mountain Top Inn & Resort open?
Mountain Top Inn & Resort is closed now. It will open at 8:00 a.m.