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Mountain Top Inn & Resort
- Hospitality
- Warm Springs, GA
About this business
Location details
177 Royal Lodge Dr, Warm Springs, GA, 31830, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Very Poor Bad internet The scenery
Business response:
Thank you for taking the time to provide us with some feedback on your stay. I'm very pleased to hear that you enjoyed the beautiful scenery that Pine Mountain has to offer. Due to our remote location on top of Pine Mountain, internet speeds can vary depending on weather and other factors. I'm very sorry if this caused you or your family any inconvenience, and hope that you will return to see us again. Thank you and we hope that you have a happy holiday season! Zeb Alford General Manager
poor choice on our part The accomodations were a mile away from the main campus. No amenities whatsoever.
Business response:
Thank you for taking a moment to leave us a review, Beth. It looks like you selected one of the rooms at our gorgeous Mountain Top Lodge. The Lodge is indeed located approximately 1 mile from our main office as described in the property details. I'm very glad to see that the staff and cleanliness met or exceeded your expectations and hope to see you again in the future! Zeb Alford General Manager
Over priced and not worth the money The bathroom shower, shower curtain and floor had mold and mildew. Very unsanitary. I also had to wait an hour and 45 minutes for my room to be ready as it has not been cleaned when I arrived. There was no breakfast...
Business response:
Judy, thank you for taking a moment to share your feedback with us. Our housekeeping team works very hard to have our hotel rooms ready before 4:00pm, but this is not always possible when our occupancy is high. I'm sorry if this caused an inconvenience to you or your family in any way. Additionally, while we offer our guests many amazing amenities, we unfortunately do not advertise or offer breakfast at this time. Thank you again and we wish you a happy holiday season!
Beautiful view but terrible customer service Room service Cleanineaa of room spider webs and mice Staff was not truthful about room service and towels. For safety need a phone in the room The view
Business response:
Thank you for taking the time to share your feedback with us, Glenda. Our housekeeping staff works hard to ensure that all of our guest rooms are maintained to the highest standard, so please accept my apologies if we fell short. We do provide daily housekeeping service to all of our guests staying at the Lodge or Inn, however our staff will not enter a room if there is a privacy sign on the door. Thank you again and as always, we remain at your service.
Fair There was no toilet tissue in the room, had to drive 20 mins to get some. Pretty view
Business response:
Thank you for taking a moment to share your feedback with us, Ashley. Our housekeeping team provides all of our hotel and lodge guests with toilet tissue, so I’m very sorry if this was missed during your recent stay. Please rest assured that I've shared your comments with our management team and we've taken steps to ensure that something like this does not happen again. Thank You, Zeb Alford General Manager
Very disappointing Thought we rented a cabin and ended up renting a 12 x 12 room which included the bathroom inside the space. Very disappointed for being our anniversary. Thought staff would place us in another size place. Offered to pay any amount for the change. Said they were full but they were not.
Business response:
Thank you for taking the time to provide us with your feedback, Roger. I’m pleased to see that room cleanliness and location met or exceeded your expectations, however I’m disappointed to learn that the room was not quite like you had expected. We strive to ensure that the hotel's information is accurately listed on our booking partner's websites, and your confirmation email should have provided you with the details about the room you booked. I understand your frustration at the situation however we were indeed sold out that... read more
Noisy and creaky Lodge Woman at check in wasn’t welcoming. Gave us room keys that did not fit locks. Schematic of room layouts for Lodge was not correct. Our room was shown on front of building. Our room was on back of building. Why would this happen??? She was also difficult to reach via telephone. Too easy to have everything right! Great location
Business response:
Thank you for your feedback Raymond. We strive for guest excellence every day and are sorry to hear we missed the mark. We hope you'll give us another chance so we have an opportunity to make it up to you!
Horrible The water did not work for our stay Very Unsanitary especially with the Virus going on.There was NO EMERGENCY CONTACT NUMBER TO CALL ANYONE!!! I HAD TO DRIVE AN HOUR AND A HALF BACK HOME!!! Property Was Nice
Fair Small room. Bathroom fixtures. Only room view was a grass bank. No breakfast. This was proclaimed to be a resort. Nice mountain area.
Business response:
We are sorry to hear you did not enjoy your stay with us. We have a very unique property with many options for lodging that fit all budgets and preferences. Our friendly front desk staff is always willing to help you find your perfect place to stay.
Frequently asked questions about Mountain Top Inn & Resort
How is Mountain Top Inn & Resort rated?
Mountain Top Inn & Resort has a 4.3 star rating with 3,406 reviews.
When is Mountain Top Inn & Resort open?
Mountain Top Inn & Resort is closed now. It will open at 8:00 a.m.