Mountainside Fitness

Brandy H. 

on Yelp

a year ago

My husband went to cancel my son's membership, you have to do it in person. We just noticed we've been charged for a few months. 

Marisa W. 

on Yelp

a year ago

I went to Mountainside this morning as a guest and I had a very bad experience. I was asked to give them my ID for "liability" purposes (not even sure what that means) while I was working out - I did not want to give them my ID because I prefer others not have my personal information (i.e., birthdate, address, etc.) but I provided it anyways, as I prefer not to be disagreeable. When I went to check out, I saw no desk attendant and my ID sitting there right on the counter, along with a document with my name, birthdate, and ad... read more

Dav B. 

on Yelp

a year ago

I've belonged to several gyms across the East Valley and this is by far the best I've come across. It's almost my new home away from home. It's weird that it always seems busy but never feels crowded and the staff does a great job of keeping it in top shape at all hours. 

Tyler W. 

on Yelp

2 years ago

rude service and bad equipment compared to other mountainside. Not to mention many of the regulars there are inconsiderate and rude as well 

Brock A. 

on Yelp

2 years ago

Cheap membership, cheap customer service. Sayshia at the daycare is unbearable with her power tripping. I had enough of my kids crying every single time I go there because of her. She was on another one of her power tripping today and didn't let me see my kids past the gate. I asked her to open the gate and said no and I said I need to get to my kids who were in the bouncy house. Grabbed the manager to open it which she said was absolutely not ok for her to do that. But I do want to say Thank you because if it wasn't for her... read more

Joseph N. 

on Yelp

2 years ago

Gym itself is pretty nice. Membership gets you access to all locations across the valley, each offering a variety of equipment & classes. However cancelation is terrible. I am only in Phoenix part time and they fail to explain the month-month membership has auto re-bill. After moving out of AZ and noticing the first charge, I called them asking to cancel my membership. The issue should have been resolved. It was not. Further charges have been accrued in addition to "annual fees" of an extra $30. All of this after demanding t... read more

ciara b. 

on Yelp

2 years ago

Excellent excellent excellent not one complaint SERIOUSLY. I am not a big gym goer and never thought I would be the person in the gym weekly but with such an amazing vibe and safe space how could I not come 

Jennifer C. 

on Yelp

2 years ago

Nice facility but billing / cancellation is terrible and if you are a snowbird they make no special accommodations to assist you w/ fine print or explaining that the PT department is completely separate from gym. Manager of PT department is very proud of his position and will tell you so when you go to question him directly about additional charges, also makes sure to voice how he goes above & beyond to help clients..."that's why I was put in the position", but when the daughter asks a question while standing next to her sen... read more

Ciara B. 

on Yelp

2 years ago

I absolutely love love this gym me and my kids come literally 6 days a week. The staff is super friendly and always open to helping out. Very clean gym, safe and over all just amazing experience. Side note: when I would go to previous gyms I would feel out of place or like a was in a competition. This gym doesn't feel like that you will meet people of all ages and body types and feel very welcomed.