Mountainside Fitness

The Dude E. 

on Yelp

5 years ago

I gave this business one star, because in today's day and age, they offer 2 cancellation options 1. to risk your health and come into the gym to cancel or 2. spend money on a certified letter sending it directly to them for cancellation... Even though for decades an email signature and a fax signature have been legitimate forms of cancellation or execution of a contract!!!! Not customer friendly!!!!! 

Karen T. 

on Yelp

5 years ago

If you want to get trapped into overpaying this is the place for you! Tried to cancel membership ended up paying for extra months because staff could find the membership and I was told there is no way that could happen. Customer service nonexistent. You have no other recourse with corporate office they say they have nothing to do with individual gyms. Find another gym or better yet buy your own equipment. I wish I would have seen their website reviews, I never would have joined, looks like this is their norm. 

Andrew B. 

on Yelp

5 years ago

By far the worst customer service I have ever experienced. Also not following COVID standards, as workers do not clean and neither do members. Customer service will NOT call you back, so don't bother. 

Joe B. 

on Yelp

5 years ago

What an amazing facility with the best staff. Clean, awesome equipment, great classes and the best childcare staff/area in the valley. My family's entire physical, emotional and mental health have improved. Additional kudos to Mountainside for going above and beyond to keep their facility safe and open during these difficult times. 

Chelsie M. 

on Yelp

5 years ago

This gym is awesome!!! Very clean and very friendly staff!! Lots of equipment so very little too no waiting time. Also love their classes!!! 

G V. 

on Yelp

5 years ago

Great gym has all the amenities you'd want plus a basketball hoop and sauna/ steam rooms. Equipment is new and in great shape. Yelp should really remove the Down voters that don't even have a membership here that just came to troll because of the coronavirus. This is an excellent gym 

Adam H. 

on Yelp

5 years ago

The staff doesn't clean the facility, nor do they ask the members to. I reached out multiple times via email expressing my concerns about mountainside's lack of cleaning practices. It wasn't until I added this video, taken at 4:33 am on May 27th that they agreed to cancel my membership without penalty. Now that they're refusing to honor the mandate from the Governor to close their doors I thought I should share this and update my review. There is no reason dirty towels would be on equipment if you cleaned the facility the ni... read more

Candace Y. 

on Yelp

5 years ago

I submitted several request to cancel my membership! This company has has not cancelled my account as if 06.16.2020. With the Covid19 they require you to come in and cancel!? I went in to cancel in person 06.12.2020 and the manager Justin Dassele wanted a payment June 2020 payment, when I've been trying to cancel since March 30th, 2020. Justin wouldn't cancel my member. DO NOT ACCEPT A MEMBERSHIP WITH THEM! They are this desperate for money to try to trap you in paying for services you're not getting. I left message for thei... read more

John S. 

on Yelp

5 years ago

When I joined Mountainside, I was promised 2 free personal training session as part of a promotion. I was told they'd be reflected on my account, and that I should start out with a session with their lead trainer, Mario Bundy. I figured I'd get a real training session. However, it mostly consisted of Mario Bundy questioning (rudely) how I could know anything about fitness (read as: you need their personal trainers for which you need to pay). I had half a mind to quit mid-way but I went through the entire thing. He was mostl... read more