Mountainside Fitness

Kyle N. 

on Yelp

3 years ago

I sent an email to the general manager of Mountainside Ahwatukee and asked for a recycle bin. She sent a reply back about taking out the trash more promptly. I responded back to clarify again, no I just want a simple recycle bin. This gym sends ridiculous amounts of plastic to the landfill every day. No recycle bin showed up. No follow up email arrived to circle back on if she could get a simple recycle bin. This is really gross and needs to stop. I actually like working out at this gym. If they fix the problem, I wi... read more

Cristina F. 

on Yelp

4 years ago

Very clean gym with well kept machines! There are many machines to choose from and the smoothies at the smoothie bar up front are delicious! 

Kelly B. 

on Yelp

4 years ago

I just got vaccinated so back to the gym I have gone. This review is from my experience the first week of being a member. They keep everything really clean. It's a great facility. They have a lot of machines and a good variety of machines as well. They have a great selection of classes. A spin studio. Yoga studio. I love a steam room so I'm happy they have that. And towel service taboot. So far I have no complaints. 

Angela N. 

on Yelp

4 years ago

Before the pandemic I was so so on Mountain Side Fitness. The equipment is clustered together and you are pretty much bumping into each other on some equipment. They were always running out of wipes fir the equipment. The spaces were awkward and too small for working out. After the pandemic I was really disappointed that the staff wasn't wearing their masks properly. Being an area of high transmission and a business that was so impacted by the pandemic I was hoping for even more caution for the sake of staying open. As it go... read more

Ryan W. 

on Yelp

4 years ago

So very disappointed. Signed up to receive a free month (after paying for last up front) and was promised I would not be charged before a particular date as long as I canceled. Was charged before this date and was refused help when I immediately contacted them to fix the issue. Spoke with the sales rep Stephen and just felt extremely disrespected and now understand that Mountainside is not a customer-centric company. Be very careful when signing up as they will promise things and deceive you into something that will not be a... read more

Jay C. 

on Yelp

4 years ago

Best gym I've been to in the valley. Incredible features and technology. The equipment is all brand new and seems to be like the best equipment around as far as I can tell. Every amenity you could ask for in this gem. I recommend 100%. 

The Dude E. 

on Yelp

4 years ago

I gave this business one star, because in today's day and age, they offer 2 cancellation options 1. to risk your health and come into the gym to cancel or 2. spend money on a certified letter sending it directly to them for cancellation... Even though for decades an email signature and a fax signature have been legitimate forms of cancellation or execution of a contract!!!! Not customer friendly!!!!! 

Karen T. 

on Yelp

4 years ago

If you want to get trapped into overpaying this is the place for you! Tried to cancel membership ended up paying for extra months because staff could find the membership and I was told there is no way that could happen. Customer service nonexistent. You have no other recourse with corporate office they say they have nothing to do with individual gyms. Find another gym or better yet buy your own equipment. I wish I would have seen their website reviews, I never would have joined, looks like this is their norm. 

Andrew B. 

on Yelp

4 years ago

By far the worst customer service I have ever experienced. Also not following COVID standards, as workers do not clean and neither do members. Customer service will NOT call you back, so don't bother.