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Mountainside Fitness
- Gyms
- Phoenix, AZ
About this business
Location details
4820 E Ray Rd, Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 11:00 p.m. | |
| Tue | 4:30 a.m. to 11:00 p.m. | |
| Wed | 4:30 a.m. to 11:00 p.m. | |
| Thu | 4:30 a.m. to 11:00 p.m. | |
| Fri | 4:30 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
love it here. I drive all the way from NE scottsdale to come here. Clean. bright. Friendly staff. Members arent weird like at Scottsdale/Shea location.
Business response:
KC, Thank you for leaving us a 5-star review! We really appreciate it. Ahwatukee is such a great addition to our other 16 locations. We love having you as one of our members, thank you so much! Have a great week!
One of the worst gyms I've been a member of. I'm constantly kept waiting by staff members when I need something at the front desk. Bathrooms are not kept stocked and can be a little messy. Equipment is not up to date at some of the locations. If the membership price was a little cheaper I wouldn't be bothered but for the price they ask I'm not impressed.
Business response:
Gavin, We would appreciate a chance to improve your experience with us. Are you open to having someone from our team reach out to you separately? If so, let me know. Thank you!
Mountainside Fitness Marina Heights in Tempe is an awesome club with a beautiful view of Tempe Town Lake. They offer multiply amenties to accomodate anyone! The staff are friendly, knowledgeable, and professional. I highly recommend this club over any other.
Business response:
Nancy, Thank you for leaving us a 5-star review! We really appreciate it. Tempe Town Lake is such a great addition to our other 16 locations, the views are unreal. We love having you as one of our members, thank you so much! Have a great week!
I like the place most of the staff I'd friendly.. But it's sure funny how our sales person sherrol was as overly friendly as possible in till the day after we signed up she ghosts us like were invisible even when we tried to waive hello.. Nothinshe looks the other way.. Wow.. My lady is over all that nonesence .. .. Plus we asked a couple times for our sign up Amazon gift card we never got we gave up asking..oh well her loss I have 12 employees at my business I was going to get the whole crew a year membership.. But.. No big... read more
I love this gym! It's so clean and I love the design. Variety of class offerings, childcare, clean and well-kept locker rooms with wet and dry saunas. Love the mood lighting in the yoga and cycle rooms.
Business response:
Tiana, We are happy to hear you are satisfied with our gym! Our group fitness rooms were designed so well and happy with how they turned out, we are glad to hear you agree. This location is our newest and one of the largest, we love it! Happy Monday.
Diondre assisted us with our gym tour and membership sign up. Of course, the fitness center is beautiful, locker rooms are perfect, clean, etc. However, the most important factor for us was how we were treated. Diondre easily represented the most courteous, professional, and caring customer service interaction we have had in a decade. Thank you so much making this a pleasant experience. If all the employees at Mountainside treat us like this, you will have members forever. Thanks!
Business response:
Hi Jon. We are so happy to have you in Ahwatukee! Thank you for joining!
Update on this: one of our issues was resolved being that we got refunded our February payment that we paid because we were told not to cancel to avoid a fee we should never have had to pay. Still havent received their version of our 'contract' that we have requested multiple times. Edit: one of our issues was resolved due to the GM Caitlyn who was the first person to actually help us. Keeping this at 3 stars for the gym itself. Edit: would be at 4 stars but the assistant gm treated us so horribly and tried apologizing by st... read more
Business response:
Hi Christian, I know our manager, Caitlyn, has already contacted you to review our annual fee for club improvements located in our agreement and sent through DocuSign when you joined. Please let us know if there is anything else you need from us.
Gorgeous and clean gym with tons of amazing equipment and a layout that actually works with your workout! In addition, this Mountainside has great customer service. Although the service has always been good, the newest employee Colton is the first employee to ever greet me by name. This act was the tipping point from a 4 to a 5 star. Thank you for making me feel like more than just another number!
One of the best gyms I have ever had! It's nice and clean. There are always machines available. Staff is very nice and welcoming.
Frequently asked questions about Mountainside Fitness
How is Mountainside Fitness rated?
Mountainside Fitness has a 4.5 star rating with 959 reviews.
When is Mountainside Fitness open?
Mountainside Fitness is open now. It will close at 11:00 p.m.