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Mountainside Fitness

4.5

About this business

Location details

4820 E Ray Rd, Phoenix, AZ, 85044, United States

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WeekdayScheduleStatus
Mon4:30 a.m. to 11:00 p.m.
Tue4:30 a.m. to 11:00 p.m.
Wed4:30 a.m. to 11:00 p.m.
Thu4:30 a.m. to 11:00 p.m.
Fri4:30 a.m. to 9:00 p.m.
Sat6:00 a.m. to 9:00 p.m.
Sun6:00 a.m. to 9:00 p.m.
4.5959 reviews
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Alex A.'s profile image
Alex A. 
rating
6 years ago

This is hands down the best mountainside fitness location. The staff is amazing... everyone is extremely friendly and more importantly it is always kept immaculately clean. It is a fully equipped gym with anything you would need including nice facilities with a sauna and steam room. 

Business response:

Alex, We really appreciate you taking the time to share your experience with us. We look forward to seeing you in the club again. 

Ashley H.'s profile image
Ashley H. 
rating
6 years ago

So I first joined in 2018 and then canceled because of billing issues. Decided to give them another chance. Bad decision. When I signed up I was posted as a joint account with my sister. I was told everything would be the same including the yearly fee. I was billed a yearly fee 01/01/2020. Was already planning on canceling because Vasa Fitness is cheaper and offers more and they don't seem to have the billing issues that mountain side constantly has. When I explained that when I signed up I was told i wouldn't be charged unt... read more

Business response:

Hi Ashley, We currently offer the first month free so no billing until July doesn't seem possible. I was hoping I could get a little more information on your experience so that we can better assist you. 

Paul M.'s profile image
Paul M. 
rating
6 years ago

It's been a year since my old membership expired. I'm back to Mtnside Chandler for the next year. This Ahwatukee club has not changed in the 15 months I've been gone. It's nice, but I'm still surprised at the wasted open space. There could be so much more at this club. As big as the building is (built as a grocery store), the weight area is surprisingly small. There's one maybe two of each machine type. And if there's two they probably are not next to each other. Chandler is the same way. Someday I'll find the perfect gym. 

Business response:

Paul, We would like to hear more about your recent experience with us. Please send us a direct message so we can further this discussion privately. Thank you! 

James M.'s profile image
James M. 
rating
6 years ago

I'm one of the few forces here from the golds buy-out. The whole situation was sad when my favorite gym (golds) just randomly closed and supposedly forced my contract on mountainside. My one star comes from what I think is dishonest sales in forcing me to "buy out" of a contract I never legally signed. I know they would never hold up in court, but I still payed my way out anyway to avoid the headache. Mountainside seems greedy to me... disappointing... Oh, and I live in gilbert and they made me drive to the awatukee branc... read more

S F.'s profile image
S F. 
rating
6 years ago

If I could give this whole experience a -100, I would . Evidently this place took over for Golds, I went in the following day and the Manager Jennifer assured me the contracts were void, it was cancelled and nothing more. They billed my credit card yesterday, unauthorized. No communication that the cancel was reverted. No email, phone call or text. ABC Financial is a nightmare! This gym, due to material change meaning it's farther would force me to add child care and doesn't have the same amenities, the contract doesn't hold... read more

Jose A.'s profile image
Jose A. 
rating
6 years ago

I am not Impressed by This gym one bit. I had called and talked to someone about coming in to cancel my membership. MSF bought all of the ray road golds gym contracts as the gym went bankrupt and it is impossible to get ahold of anyone from that gym. I come in and am told that i have to pay a fee to cancel my membership. I was told that I was on a month to month and could cancel when ever with out having to pay a fee. When I asked to please get a copy of my contract I was told they were unavailable. This was a big turn off. ... read more

Business response:

Jose, We would appreciate a chance to improve your experience with us. Are you open to having someone from our team reach out to you separately? If so, let me know. Thank you! 

Mike R.'s profile image
Mike R. 
rating
6 years ago

I have a family member who had a membership at Gold's Gym which abruptly closed. Evidently, Mountainside bought out the Gold's contract which seemed fine as initially she was told that she would be able to cancel with out issue. However, when she brought it up they told her that corporate had "changed their minds" and now she has to honor the membership or pay and absurd cancellation fee! One of the great things about Golds was that it she could use the pool and hot tub. Mountainside has neither! If she wanted a membership t... read more

Madison H.'s profile image
Madison H. 
rating
6 years ago

I signed a contract with Gold's gym which suddenly closed with no notice, Gold's transferred my contract to Mountainside Fitness and I could not be more disappointed. Mountainside wants to charge me a cancellation fee, tho I never signed a contract with them. The establishment does not have the pool, jacuzzi, or massage chairs that I went to Gold's for specifically and paid extra for in my contract. This is ridiculous, how can you charge a cancelation fee for a contract is in good because Mountainsides Facilities are lacking... read more

Business response:

Madison, We would like to hear more about your recent experience with us. Please send us a direct message so we can further this discussion privately. Thank you! 

Tyler L.'s profile image
Tyler L. 
rating
6 years ago

Forcing me to pay them for a contract I never entered with them! I was a member at golds gym in chandler who went out of business. Golds gym sold their contracts to Mountainside Fitness. I have spoken to two separate location employees who stated the contracts were void and Golds members were month to month with Mountainside now. If I wanted to cancel come in anytime. No obligation. When it comes down to it they want to charge to get out of the membership with them. One that I never cared to enter or signed with them. I unde... read more

Frequently asked questions about Mountainside Fitness

How is Mountainside Fitness rated?

Mountainside Fitness has a 4.5 star rating with 959 reviews. 

When is Mountainside Fitness open?

Mountainside Fitness is open now. It will close at 11:00 p.m.