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Mountainside Fitness
- Gyms
- Phoenix, AZ
About this business
Location details
2501 W Happy Valley Rd, Suite 30, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 11:00 p.m. | |
| Tue | 4:30 a.m. to 11:00 p.m. | |
| Wed | 4:30 a.m. to 11:00 p.m. | |
| Thu | 4:30 a.m. to 11:00 p.m. | |
| Fri | 4:30 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
Very clean gym, and has quite a bit of equipment. Staff is very friendly. I'm giving this three stars for a few reasons however. This lacks some equipment that Arrowhead location has. They keep it very warm and it feels stuffy. The lighting is not nearly as good as Arrowheads. The music is often very quiet, which won't be a problem for headphone users however.
Business response:
Dear Will, Thanks for sharing your feedback. We're sorry your experience didn't fully match your expectations. If there's anything we can do to improve, please reach out to us at marketing@mountainsidefitness.com or call (602) 601-4747. Thank you, Mountainside Fitness
This place is my happy place. I'm probably the most out of shape guy there but they don't judge and let me do my thing. They finally stopped taking temperatures which was a waste of time anyway. My only wish is that they provide bottle water even if they have to charge more.
Business response:
Matthew - Thank you for leaving us a 5-star review! We are happy to hear that you are experiencing the difference at Mountainside.
Like the gym , but corporate thinks during the peak COVID they decided to NO LONGER take temps. Way to show you value your customers!
Been a member since 2018 and I've never had a bad experience with this location. Carefree location is closer but I drive a little farther here because it's exceptionally clean, all the equipments are spaced out well, and it's never really that crowded which I love.
Business response:
Hi, Susan. Thank you for taking the time to submit a review, we really appreciate it! Thanks, Mountainside Fitness
Resolved - Corporate manager finally contacted me by phone and we worked out a compromise. I am pleased with the solution and wanted to let you all know. In all fairness, until this fiasco, I have enjoyed the gym. I hope to continue to enjoy the gym.
I joined when all the other gyms were shutting down as I appreciate the loyalty. I have brought up one issue but was told it's a corporate issue and I have no way I know of to reach them. Myself and many other lifters that use dumbbells that are over 80lbs would strongly request those be set high on the rack not low or staggered. Lifting and lowering those in a leaning position invites back injury! Many/ most gyms I have been to over the last 30yrs do this. Other than this the only improvement is you need more 45 plates n... read more
Mountainside Fitness is a great gym chain in the valley and the Happy Valley location is the best one I've been to. The gym staff is friendly, welcoming and helpful and the facility itself is always clean. The classes that I've been to here have all been challenging, engaging and, dare I say, "fun"?! I love that my monthly membership gets me access to any valley location! Other gyms you have to pay a LOT extra for that perk. I pay $35/month and it's been well-worth it. Love this gym!
Business response:
Hi, Ryan. These words go a long way, it motivates us to work even harder, thank you for the review! Thanks, Mountainside Fitness
It is very unfortunate, what Mountainside Fitness is doing to their customers. I spoke with Mountainside to Cancel my membership, which a representative confirmed. However, despite of them stating it is not a contract, calling them to cancel is not in their policy and you must go in. This was in March, when COVID pandemic hit. Therefore, I did not go in. Mountainside Fitness, is trying to state that although the pandemic was in March, they were still open Therefore, they are holding that I should of come in despite my own me... read more
Membership services is a big fraud over here. When they reopened center in May/June, I have requested to cancel my membership on phone, and I was advised to come in person. I visited center, requested cancellation due to COVID cases growing in AZ. I have been told my account can be kept on hold with no charge until I decide to return, I accepted for that. But they have charged twice, one in June and one in September. I cant able to reach out to them as Center was closed again in Jun/Jul. When I tried to reach out to them in ... read more
Frequently asked questions about Mountainside Fitness
How is Mountainside Fitness rated?
Mountainside Fitness has a 4.6 star rating with 1,065 reviews.
When is Mountainside Fitness open?
Mountainside Fitness is open now. It will close at 11:00 p.m.