Mountainside Fitness

David T. 

on Yelp

5 years ago

After a year hiatus from gyms due to covid, I signed up to Mountainside, switching from LA. The executive club being my primary location. They definitely have an extra $60 fee for use of this club. If you sign up as a couple, that is not doubled, still just $60! I live close to the area and run/walk to this gym. It's definitely small and more limited than other locations, but nevertheless their equipment is always quality and cleanliness is unparalleled in most commercial gyms. Max weights are 90, and for heavier I go to oth... read more

Michelle L. 

on Yelp

5 years ago

How can a gym close at 2 PM on the weekends? This place is a joke. I would recommend looking into alternative workout options. 

Mary P. 

on Yelp

5 years ago

This location closes at 2 pm on the weekends. That's absurd. Change your weekend hours please to something reasonable like 6 pm & I will be happy to change my review, as I actually love everything else about this location. I joined not realizing that weekend hrs of operation were so screwed up and non of my friends want to join now because of this issue. :( 

Karen O. 

on Yelp

5 years ago

Do not under any circumstances sign up with this gym or give them access to your credit cards. Worst customer service ever. They make it impossible to cancel. Closed during the pandemic and voicemail says you have to come into a location to cancel. Then they just started taking whatever payments they wanted - I had a charge of $114 and $72 when my monthly membership was $38. I'll be reporting them to the BBB. The worst. 

Madox E. 

on Yelp

5 years ago

If i could give this zero stars i would. The customer service i received from Sheila, the general manager was disappointing and i will not be going back. 

Colton K. 

on Yelp

5 years ago

I was pretty displeased with my recent customer service experience. Obviously, a lot of things have changed because of Covid. With that, I'd expect a little flexibility. My situation changed in that I've been working from home since March and will be for the long term as well. Used to go to the gym near my office, but that's no longer feasible. I live over 40 minutes from the nearest Mountainside, so having a membership no longer makes sense. I've tried to go in person to cancel twice in the last couple months, both times to... read more

Shin H. 

on Yelp

5 years ago

Do not sign up with Mountainside Fitness unless you are ready to deal with their runarounds. First, whenever you try to cancel, they will ask you to come in person (especially when you tell them you are "out of state"). Then, they will ask you to send a letter in regular mail to the address. After that, they will ask you to send a certified letter to their corporate office separate from their branch. One side note, take a look at their charges - you will see them consistently changing their merchant names such as (xxxx Mount... read more

Cameron C. 

on Yelp

5 years ago

It's 2020. Mountainside Fitness has a dedicated app. The Mountainside Fitness website has a convenient "Contact Us" page. Every Mountainside Fitness location that I've been to has a check-in desk with a telephone and internet connected computer (at certain locations there are several). In order to cancel my membership right now, I need to "mail a notice via certified U.S. mail, return receipt requested, which should including your name, key tag number, and e-mail address". I was frustrated that Mountainside has invested in a... read more

Claire H. 

on Yelp

6 years ago

Just your average pricy gym. Not much to offer at camelback location and poor hours. Other locations are not very impressive. Hard to find parking when busy and the club does not offer a pool with its pricy membership fee. If you're looking for a total gym, look elsewhere. Nice staff though!