MPP Co Inc

Francine M 

on BBB

2 years ago

I took my vehicle to Capitol Chevrolet to get a tire fixed. I had a screw in my tire and it had to be replaced. The service department took care of it. Now, on to the complaint… the service department ran a diagnostics on my vehicle WITHOUT MY PERMISSION nor did they tell me that they were going to do it. Did it need to be done?? Probably so. But they took ADVANTAGE of me knowing there was nothing I could do about it since they already ran the diagnostics and I did not give my permission to do so, Capitol Chevrolet should be... read more

Bobby M 

on BBB

2 years ago

Very unprofessional and complete fraud DO NOT BUY warranty from them. They will not honor the contract 

Cesar E 

on BBB

2 years ago

There's no point in paying a guarantee that doesn't cover the failures of the car. I'm going to cancel it 

Jarryn C 

on BBB

2 years ago

Terrible experience. It was such a hassle to get my tire replaced. I was at the dealership for hours going back and forth with them to get my tire replace. Finally after speaking with several people they agreed to honor the tire that was on my car, which was the tire my car was purchased with. It should never be that difficult!! 

Matt W 

on BBB

2 years ago

My experience was awful. After waiting almost 20 minutes on hold someone answered then hung up immediately. So I called back and after about 10 minutes on hold I talked to a gentleman who was frankly rude and not very helpful. I had the last 4 digits of my vin number and was told I needed the last 6 which I knew from being on hold for so long but I was in the car driving and didn’t quite have access to that info at that time and was told there was no other way to look up my account. So I pulled over and got the correct info.... read more

Mike H 

on BBB

2 years ago

Still within their warranty guidelines, failed to cover repairs of my turbo because of an issue with a filter that Ford said did not cause the problem. Not only that, the Ford dealer would call them multiple times and have to leave messages that no one would or has returned. The Ford dealer is claiming MPP as a "third rate" warranty company and recommends not to use them in the future... I'd have to agree. 

Priyanka 

on BBB

2 years ago

No claim was honored. When requested refund, I was denied. It was confirmed that atleast half amount will be refunded . It’s a complete waste of money. Made many requests on phone but no claim was honored or money refunded. Very bad experience 

Kordain S 

on BBB

2 years ago

DO NOT GET GAP FROM MPP!!!! They refused to pay the full remaining balance after the insurance paid off their part because my vehicle was not “Dealer/Retail condition”. When I asked them what that means they told me because the interior wasn’t waxed and vacuumed they would not pay the full amount. My truck was in perfect condition, no scratches, no dents, no stains on interior. I got GAP to avoid having to pay if I got in an accident, AS THE DEALERSHIP TOLD ME GAP WOULD COVER EVERYTHING INSURANCE DOES NOT. That was clearly a... read more

Betsy C 

on BBB

2 years ago

Worse company and even worst customer service. I called on 11/3/23 to cancel a gap insurance and it usually takes 24-48 hours to do so I just called 11/08 to make sure it was right and the rude woman that answered (unfortunately i didnt get her name) just said it hasnt been done and hung up the phone. If i could give them 0 stars I would