MPP Co Inc

Jay F 

on BBB

2 years ago

Worthless warranty. I paid over 3K for the platinum warranty three years ago when I purchased my vehicle. I’ve never used it. This week my O2 sensors went bad. They covered less than a third of the bill. So little in fact I just brought the vehicle home and did the work myself. What a waste of money. This is a joke, you stole my money and refuse to pay for the things you agreed to. Not only that, you refused to pay for the diagnostic fees to even find out what the issue is. How are we supposed figure out the issue if you don... read more

Laura M 

on BBB

2 years ago

DO NOT BUY AN EXTENDED WARRANTY FROM THIS COMPANY!!! They are more interested in making money than the safety of the tires they’re supposed to provide road hazard insurance for! I had a nail ON the line of no return and after the dealership tried for almost 3 hours to get a response from them, they finally looked at the picture and decided that since it wasn’t over the line but on it, it’s fine and could be patched. REALLY? The service tech told me when he saw it that it needed to be replaced. I spoke with MPP on the phone a... read more

Matthew H 

on BBB

2 years ago

2 weeks to satisfaction. I purchased a vehicle and added MPP coverage at the time of purchase. When I got a nail in my tire and took it to the dealership to replace, the service department said my coverage was suspended. The correspondence took two weeks to remedy a clerical error. While the dealership offered nothing to “soften the blow,” I was car-less for two weeks with little to no information. A huge waiting game I would’ve enjoyed going without. After the issue was cleared, I was happy with my same day service. Hoping ... read more

NICOLE D 

on BBB

2 years ago

Extremely unhelpful and scam artists. Car was declared a total loss the last week of January, I called first week of Feb. The lady on the phone told me that I needed to wait to start a claim because of some other warranties needing to hit to pay the bank. Then when they hit it still wasn't enough to cover the remaining balance and called back in March, they finally opened a claim and all the needed paperwork was uploaded to their systems by end of April after so much back and forth on my end going between my insurance and ba... read more

Ester J 

on BBB

2 years ago

Dealership called about warranty and approval was given the same day. Even though when I went to.pickup my vehicle it was making a noise that was not there when I took it into.the dealership. Now saying there's another problem. Waiting on approval for this problem now. 

William H 

on BBB

2 years ago

My 2020 Ford F-150 Lariat began to show blue smoke. Bob Tomes Ford found an MPP covered part had failed and was dumping oil into the catalytic converter, destroying it. MPP chose to cover the failed part, about $700, but would not cover the catalytic converter it destroyed. If the catalytic converter had failed on its own, I’d understand because the warranty says it does not cover catalytic converters. But the failure of the covered part caused the failure of the other, and I paid for the MPP “Platinum” plan. Naturally, the ... read more

Mary K 

on BBB

2 years ago

At my first service appointment at Camelback Toyota, I waited hours for approval from the warranty company to replace a "conversion tube" in my A/C. The approval didn't come during that visit because SOMEONE had entered the INCORRECT MILEAGE with the warranty company, showing mileage 10,000 more than my actual mileage. I had to make a SECOND APPOINTMENT and rent a car for the day in order to give the dealership and the warranty company ample time to sort out the mistake. RIDICULOUS and unacceptable. The issue finally got fix... read more

Todd G 

on BBB

2 years ago

Phx, AZ - Not a very impressive warranty company at all. I, as the customer, heard a valve train problem in my vehicle. I was not impressed with past service and answers from service advisors and service manager at Peoria Ford. So I took my truck to Bell Ford as they said they could honor MPP. Upon disassembly, I received a call from Peoria Ford asking me to put the truck together and bring it to them. Well that wasn’t going to happen. I kept it with Bell Ford and they did a thorough job of inspecting it. Bell Ford, and even... read more

Glenn W 

on BBB

2 years ago

It takes me three hours to get an oil change every time it is not acceptable and I would like to cancel