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Mutual of Omaha Mortgage
- Mortgage Lenders
- Decatur, AL
About this business
Location details
2600 Point Mallard Pkwy SE, Decatur, AL, 35603, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Brayson was so easy to work with and answered all my million question!!
Business response:
I'm thrilled to hear that you were satisfied with our interaction, James! It was my pleasure to assist you and answer all your questions. Your feedback is very much appreciated, and I'm here whenever you need me. Thanks for choosing Mutual of Omaha Mortgage and for the 5 star rating.
Verified by Mutual of Omaha Mortgage
Aaron is very knowledgeable and patient. He took the time to answer all my questions every time I asked. He always made himself available, even after hours or in the morning. I appreciate the details and assurance he provided during my experience, and I'm glad I can always call and ask questions when they arise and that he's my agent as long as I have this loan. He did a great job! Thanks Aaron.
Business response:
Hi Michael, I'm so glad to hear that you had a positive experience! It's always my goal to be available and provide thorough answers to all your questions. I appreciate your kind words and I'm thrilled to continue being your agent for as long as you have this loan with Mutual of Omaha Mortgage. Don't hesitate to reach out if you have more questions in the future. Thanks for the great review! - Aaron McGill
Verified by Mutual of Omaha Mortgage
Chandler listened and understood the communicationes I had previously with New American Funding. And was doing all he could to deliver service recovery even though the issues were not even his.
Business response:
I'm glad to hear that you felt heard and understood, Richard. It's important to me to provide the best service possible for my clients, even if it means picking up where others left off. I'm committed to ensuring any issues are resolved promptly and to your satisfaction. Thank you for taking the time to acknowledge these efforts and for the 5-star rating. Your feedback is greatly appreciated and has been a pleasure working with you through this process. Can't wait to assist you in the future if ever needed. Cheers!
Verified by Mutual of Omaha Mortgage
Quick response
Verified by Mutual of Omaha Mortgage
Quick response
Business response:
Thank you for the feedback, Linh. I'm glad to hear that you found my response time satisfactory. At Mutual of Omaha Mortgage, we always aim to make the process as efficient as possible for our customers. Your rating of 4.16 stars is appreciated. We'd love to hear how we might improve to make your experience a full 5-star one in the future.
Verified by Mutual of Omaha Mortgage
Communication
Business response:
I'm delighted to hear your positive feedback, Ruth. Communication is a key aspect of our work at Mutual of Omaha Mortgage, and I'm glad that it resonated with you. Your kind 5-star rating is greatly appreciated. It was my pleasure to assist you. If you have any other needs or questions in the future, don't hesitate to reach out.
Verified by Mutual of Omaha Mortgage
Very professional and made it as easy as possible
Business response:
Hi Jayme! I'm thrilled you had such a positive experience with Mutual of Omaha Mortgage. Making the process as easy as possible for you is always my top goal. I greatly appreciate your 5-star review. Thank you for choosing us for your mortgage needs. I'm here to help if you have any more questions or needs in the future. - Chris Borden
Verified by Mutual of Omaha Mortgage
Communication was great. He answered all my question in a timely manner.
Business response:
I'm thrilled to hear that you felt the communication was great, Nicholas. It's a top priority for me at Mutual of Omaha Mortgage to remain accessible and provide timely responses to all questions. Your positive feedback and high rating are much appreciated. Please feel free to reach out if you need any further assistance. -Aaron McGill
Verified by Mutual of Omaha Mortgage
Chris was informative and honest with me from the first day I spoke with him and throughout the entire process to closure. Much to my surprise, the duration for the process was less than I expected. I believe that is due to Chris and his team promptly working to make the process seamless to the customer which is very much appreciated. I only dreamt about something like this opportunity coming to my aid and thinking that it would never come to fruition for me. Then I received the offer in the mail and at first thought it was ... read more
Business response:
I'm incredibly pleased to hear your positive feedback, Toni. It's always my primary goal to ensure that the loan process is as straightforward and seamless as possible for my clients. I'm glad to know that you felt comfortable and reassured throughout the entire process, and I'm thrilled that we could help turn your dream into a reality. Your trust means the world to me and the team here at Mutual of Omaha Mortgage. We're always here to assist with any future needs you may have. Thanks for taking the time to share your exper... read more
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.8 star rating with 702 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is closed now. It will open at 8:00 a.m.