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Mutual of Omaha Mortgage
- Mortgage Lenders
- Decatur, AL
About this business
Location details
2600 Point Mallard Pkwy SE, Decatur, AL, 35603, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Austin was very pleasant, knowledgeable, and personable. He made the experience very comfortable and easy. I greatly appreciate how painless and quick the process was made by Austin Kretzer.
Business response:
I'm truly appreciative of your positive feedback, Roselyn! It was my pleasure to assist you and make your experience with Mutual of Omaha Mortgage as comfortable and easy as possible. Knowing that you found the process to be painless and quick is wonderful to hear. Should you need any further assistance, feel free to reach out. Thank you for taking the time to write this review and for the 5-star rating!
Verified by Mutual of Omaha Mortgage
It was wow but I appreciated his honesty effort and he made it happen will recommend him. To other family members
Business response:
I greatly appreciate your kind words, Anisa, and it's truly rewarding to hear that you found value in my honesty and efforts. Making things happen for you was my top priority. I'm absolutely thrilled that you would recommend me to other family members. Please reach out anytime you have questions or further needs in the future. Thank you for choosing Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
We had a couple of bumps in the road but Austin was responsive and transparent throughout the process. Even in the beginning, he was compassionate and creative, ultimately suggesting a refinance so best solve my issues. I have already recommended him to a friend.
Business response:
Thank you so much for your heartfelt review, Debra. I'm sincerely pleased that you felt supported throughout the process, despite any bumps along the way. I'm glad that the solution we came up with was effective, and the fact that you recommended me to a friend is the highest compliment. I look forward to the possibility of assisting you, or your friends, with future mortgage needs at Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
Chandler's communication level was spot on. He worked to get things done quickly, although I didn't ask him to, and he was there with every message.
Business response:
I appreciate your kind words, Peter. It was a pleasure working with you and I'm glad I could contribute to a smooth and efficient process for your mortgage needs with Mutual of Omaha Mortgage. Your positive feedback motivates me to provide such services consistently. I was just doing my job being there with every message, and I'm thrilled that you appreciated it. Thank you for your 5-star review!
Verified by Mutual of Omaha Mortgage
Aaron went above and beyond expectations in helping me
Business response:
I am thrilled to hear that you had a positive experience working with me, Glenn. It's always my goal to exceed expectations and provide the best possible service. Thank you for choosing Mutual of Omaha Mortgage and for taking the time to share your feedback. I look forward to assisting you again in the future.
Verified by Mutual of Omaha Mortgage
Thank you!
Business response:
I'm so glad to know that you're satisfied with the service, Jamey! It was great working with you on your mortgage needs. Remember, if you have any further questions or need my assistance, I'm just a phone call away. Thank you for choosing Mutual of Omaha Mortgage and for the perfect 5-star rating!
Verified by Mutual of Omaha Mortgage
Austin was super communicative and a great navigator through this entire process. All of the questions I had were answered quickly ans thoroughly. Anytime I reached out I had an answer within 24 hours. He was always following up making sure action items were clear and I knew what I needed. Honestly, I am glad I picked up the phone when he called I do not know what we would have done without him! Thank you!
Business response:
Hi Melanie, I'm thrilled to hear that you were satisfied with the service you received. It was a pleasure assisting you throughout the process and I'm glad that I could promptly answer all your questions. You knowing what you needed and having clear action items was my priority. Your kind words mean a lot to me and to Mutual of Omaha Mortgage. Don't hesitate to reach out if you need any assistance in the future. Thank you for your high rating and positive feedback. Austin Kretzer
Verified by Mutual of Omaha Mortgage
Aaron was very professional and informative. And one point I had decided not to do the loan but because of Aaron's help and advice we got it done. Outstanding guy!
Business response:
I'm thrilled to hear that you had a positive experience, William. Your review means a lot to me. It was a pleasure assisting you with your loan, and I'm glad I was able to help you make a decision that aligned with your needs. I'm always here for any of your mortgage-related queries. Thank you for choosing Mutual of Omaha Mortgage. - Aaron McGill
Verified by Mutual of Omaha Mortgage
Aaron's responsiveness and knowledge of the process.
Business response:
I'm glad to hear that you were satisfied with my responsiveness and knowledge of the mortgage process, Bridget. Your feedback is very important to us at Mutual of Omaha Mortgage. Thank you for your five-star rating. We look forward to serving you again in the future.
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.8 star rating with 702 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is closed now. It will open at 8:00 a.m.