Mutual of Omaha Mortgage

4.9

Mortgage Lenders
Overland Park, KS

About this business

Finance Mortgage Lenders

Location details

10740 Nall Ave, #115, Overland Park, KS, 66211, United States

Get directions

Weekday	Schedule	Status
Mon	8:00 a.m. to 6:00 p.m.
Tue	8:00 a.m. to 6:00 p.m.
Wed	8:00 a.m. to 6:00 p.m.
Thu	8:00 a.m. to 6:00 p.m.
Fri	8:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.95,267 reviews

Select a rating

Adam A.

9 years ago

Absolutely above and beyond my expectations. I could not be more appreciative of Jeff and the help he gave me through the home-buying process. I would not hesitate to recommend Jeff to others.

Ussfpa

9 years ago

I have utilized NBKC for multiple home purchases...I never hesitate to come directly back to them and the personal service that Jeff and his team provide is the key reason.Could not ask for better folks to work with.

Christopher R.

2 months ago

Jared didn’t seem to fully understand his own processes or what I cared about relative to my loan. His attempts to steer me towards points were transparent. He failed to quote certain fees for locking my mortgage over the phone which were later added. The draft disclosures I received were frequently littered with errors - such as putting my home insurance at 15000/year, an absurd amount - and these were not corrected even after I mentioned them repeatedly to Jared.

Business response:

Dear Christopher, Thank you for taking the time to comment regarding your recent transaction. We regret that your experience fell short of your expectations. We will investigate your transaction for any irregularities and address those as necessary. We agree that $15000 for Homeowners Insurance is absurd, but sadly not unheard of, particularly in coastal states. We often enter pessimistic estimates as placeholders until actual numbers are available. As you noted, the actual numbers were much lower and updated in our disclosu... read more

Lei B.

2 months ago

You don't take in account that evryone does not have great WiFi when they live in a rural community. Almost every day we were asked for aa different document

Sabina L.

3 months ago

We had used Rob for a mortgage on our previous home and everything went smoothly. When we first contacted Rob for this mortgage, he told my husband that we would be able to float the rate down from the rate that was locked initially if it went lower during the 30 day period after locking. Rob said he put in the request when we pointed out on 6/26 that the rate had come down to 5.25% from the 5.625 that we had locked. We didn't hear from him for 2 weeks and had assumed it was taken care of. When we asked about it the week of ... read more

Business response:

Sabina, we sincerely apologize for the experience you described and for any distress caused during your loan process. We understand the importance of clear communication and prompt follow-up. While unforeseen personal circumstances affected our communication, we regret any inconvenience this has caused you and your husband. We take your feedback seriously and are committed to addressing these concerns thoroughly.

Gregory F.

3 months ago

This was a commoditized transaction where Kim did her part to push me through the Omaha mortgage machine. Nothing much she had to do, except answer or not answer the occasional question from me. She didn't do a bad job.

Business response:

Thank you for your feedback. I’m glad we were able to close your loan on time and at the terms I promised, but I’m sorry to hear that the experience felt more transactional than personal. Because we offer some of the most competitive rates in the market, we help a high volume of clients each month. While that allows us to deliver great value, I understand it can sometimes make the process feel less individualized than expected. That’s not the experience I aim to provide, and I truly regret that I didn’t make a stronger pers... read more

Timothy L.

4 months ago

I had used Rob for a mortgage on my previous home and everything went smoothly and i was very happy with the service, but this time was a different story. When I first contacted Rob, he told me that I would be able to float the rate down from the rate that was locked initially if it went lower during the 30 day period after I locked. He said he put in the request when I pointed out on 6/26 that the rate had come down to 5.25% from the 5.625 that I had locked. I didn't hear from him for 2 weeks and I assumed it would be taken... read more

Business response:

Dear Timothy L, Thank you for writing about your experience with our Loan Originator Robert Ferger. We are disappointed to learn that your most recent transaction was not as satisfying as previous experiences. Robert was out of the office for several days due to a death in his family but our records indicate that he did reach out to you during his time away to explain why your loan did not qualify for the rate float-down option. WE do acknowledge that you inquired again during the week of closing, but unfortunately, the loa... read more

Joseph T.

4 months ago

An advisor/load originator that followed through with each phaze of the loan process to ensure that the ball isn't dropped. The change to close date caused absolute chaos the week of closing. Further, my issues are not just with Mr Green. They are with Mutual of Omaha and their blatant discrimination against people with disabilities. Our deed and Title paperwork were kicked back at the closing table because someone with the ability to abuse their own power, couldnt read the dates on my signature. All important dates, address... read more

Business response:

Dear Joseph, Thank you for taking the time to write about your experience. After investigating your file, we understand the delay shortly before closing was caused by the seller providing his own water test. Because underwriting guidelines are strict on matters of health and safety, the water test had to be conducted by an independent, third party to insure the water source was safe for your use. Regarding our request for you to re-sign documents, Mutual of Omaha has a responsibility to the final investor on the loan to pr... read more

Robert Y.

4 months ago

Doug was unable to reimberse the loan costs of $995 as agreed. He is now trying to use it to cover a credit for a future refinance which is not what I wanted. Also, the interest rate is no where near the 6.3% that was quoted at the beginning.

Business response:

We appreciate you bringing these concerns to our attention, Robert. We understand the importance of clear communication and ensuring terms and agreements meet your expectations. We will fully investigate this incident to determine what action may be taken. Thank you for sharing your experience with us.