This profile has been claimed by the business owner or representative.
Mutual of Omaha Mortgage
- Mortgage Lenders
- Overland Park, KS
About this business
Location details
10740 Nall Ave, #115, Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
It had nothing to do with Thomas, this was our first time doing something like this and we're expecting it to be a quick process based on all we read however it took a long time. Almost like buying a house would.
Business response:
Thank you for sharing your experience, Deborah. I understand that navigating a new process can sometimes feel lengthy, especially when expectations differ from reality. While some aspects of timing are outside my control, I'm here to make each step as smooth as possible. If there's anything specific you’d like to discuss or any questions you have going forward, please feel free to reach out.
Verified by Mutual of Omaha Mortgage
Needed to follow up several times to get the process moving forward wven after sending the requested documents on time
Business response:
I appreciate you sharing your experience, Prashanth. I understand how important it is for the process to move smoothly and efficiently. I'm sorry for any inconvenience caused by the need for follow-ups despite timely submissions of your documents. I'm always striving to make the process as seamless as possible, and your feedback will be helpful in identifying areas where improvements can be made. Thank you for working with me at Mutual of Omaha Mortgage, and please reach out if you have any more questions or need further ass... read more
Verified by Mutual of Omaha Mortgage
I don't believe Jake did a good job issue spotting for the underwriting issues I would face. My property was clearly multi-family based on subsequent conversations with the lender and alternate lenders I contacted. Instead we wasted time on a initial single-family loan application and appraisal fees which I could not recover. I had to pay for two appraisals - single-family and multi-family. My main issue was not with Jake -- the loan processor was slow to respond (with approximately 24 hours between each e-mail) and disorgan... read more
Business response:
We appreciate your detailed feedback, Joshua. We regret to hear about the difficulties you encountered during your loan process with us. Thank you for bringing these matters to our attention, and we appreciate the opportunity to learn from your experience.
Verified by Mutual of Omaha Mortgage
Overall, my experience was underwhelming. We were initially told that underwriting would take 7–10 days and that there wouldn’t be much communication during that time. However, Mutual of Omaha did not stick to that timeline, and I had to be the one to initiate a follow-up to get a status update. Once the loan moved forward, we were introduced to Michael Tischler as our loan processor. Unfortunately, we were not pleased with how he handled the process. After Mutual of Omaha missed their own internal deadlines, Michael made u... read more
Business response:
We appreciate your detailed feedback and are sorry to hear about your underwhelming experience with Mutual of Omaha Mortgage. It's concerning to learn about the delays and communication issues you encountered during the underwriting process and interactions with our team members. We understand the importance of clear communication and diligence, and it seems we fell short in your case. Additionally, we acknowledge your concerns about the unexpected loan servicing transfer and the initial lack of proactive communication regar... read more
Verified by Mutual of Omaha Mortgage
Overall, my experience was underwhelming. We were initially told that underwriting would take 7–10 days and that there wouldn’t be much communication during that time. However, Mutual of Omaha did not stick to that timeline, and I had to be the one to initiate a follow-up to get a status update. Once the loan moved forward, we were introduced to Michael Tischler as our loan processor. Unfortunately, we were not pleased with how he handled the process. After Mutual of Omaha missed their own internal deadlines, Michael made u... read more
Business response:
We appreciate your detailed feedback and are sorry to hear about your underwhelming experience with Mutual of Omaha Mortgage. It's concerning to learn about the delays and communication issues you encountered during the underwriting process and interactions with our team members. We understand the importance of clear communication and diligence, and it seems we fell short in your case. Additionally, we acknowledge your concerns about the unexpected loan servicing transfer and the initial lack of proactive communication regar... read more
Verified by Mutual of Omaha Mortgage
The communication initially was an absolute dream. However, as we approached closing... the communication was extremely lacking. There were some issues that were happening that we were unaware of which almost cost our closing date/time to be pushed back. There seemed to be decent communication between the lending company and our realtor but not with us as the customers. The one bit of advise I'd have for situations like this is, people are far better with receiving bad news rather than being left in the dark. Communication i... read more
Business response:
We appreciate your feedback, Nicole, and we apologize for the communication issues you experienced during the closing process. Ensuring our clients are well-informed and part of the process is a priority for us. In your case there were several unusual complications which were discovered in the process that are absolutely not reflective of your engagement in responding to requests. The Illinois tax abatement for your property had not been properly filed by the January 1 deadline which increased your cash to close until such ... read more
Verified by Mutual of Omaha Mortgage
The communication initially was an absolute dream. However, as we approached closing... the communication was extremely lacking. There were some issues that were happening that we were unaware of which almost cost our closing date/time to be pushed back. There seemed to be decent communication between the lending company and our realtor but not with us as the customers. The one bit of advise I'd have for situations like this is, people are far better with receiving bad news rather than being left in the dark. Communication i... read more
Business response:
We appreciate your feedback, Nicole, and we apologize for the communication issues you experienced during the closing process. Ensuring our clients are well-informed and part of the process is a priority for us. In your case there were several unusual complications which were discovered in the process that are absolutely not reflective of your engagement in responding to requests. The Illinois tax abatement for your property had not been properly filed by the January 1 deadline which increased your cash to close until suc... read more
Verified by Mutual of Omaha Mortgage
The loan contingency is not removed on time because the HOA document was ordered after the contingency deadline. My husband had to go to the HOA office to get the paperwork himself. We had risk of losing our condo as the seller sent notice to perform due to this fatal mistake. It caused us a lot of stress.
Business response:
I'm sorry to hear about the issues you faced with the loan contingency and the HOA documents. I understand how stressful this situation must have been for you and your husband. We strive to ensure a smooth process for our clients, and I apologize for any inconvenience caused. Please reach out directly if there’s anything further I can do to assist you.
Verified by Mutual of Omaha Mortgage
My teacher wife and I, a software engineer, recently bought a condo, and our experience with April from Mutual of Omaha was... mixed. I initially found Mutual of Omaha through a Zillow ad and submitted my contact info on their website. April reached out within 30 seconds. We had a good convo, and I appreciated how responsive and informative she was about the loan process. Once we had an accepted offer, I compared several lenders. April offered the most competitive rate by far. Although we were slightly concerned that she w... read more
Business response:
Dear Jari L, Thank you for writing about your recent purchase transaction. Purchasing a new home of any kind can be stressful and purchasing a condominium does add a layer of complexity because of the need to coordinate documentation with an additional party, in this case, the Homeowner's Association. The conditional approval was issued well in advance of the original contingency date. The only condition lingering was for the Association's completed questionnaire. For that, an extension was granted. The HOA finally provided ... read more
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.9 star rating with 5,267 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is closed now. It will open on Monday at 8:00 a.m.