Mutual of Omaha Mortgage

4.9

Mortgage Lenders
Overland Park, KS

About this business

Finance Mortgage Lenders

Location details

10740 Nall Ave, #115, Overland Park, KS, 66211, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 6:00 p.m.
Tue	8:00 a.m. to 6:00 p.m.
Wed	8:00 a.m. to 6:00 p.m.
Thu	8:00 a.m. to 6:00 p.m.
Fri	8:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.95,267 reviews

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Stephanie C.

a year ago

I would suggest using another appraiser who is more familiar with the neighborhood properties. Jared was great but the appraisal was not.

Business response:

I truly appreciate your feedback, Stephanie. Your point regarding the appraiser's familiarity with the neighborhood properties is well taken. I'll make sure to consider this suggestion in future transactions to ensure a more accurate appraisal. I'm glad to hear that you found my service satisfactory. Your rating means a lot to us at Mutual of Omaha Mortgage. We look forward to working with you again in the future. Thank you for taking the time to share your experience.

Mayuresh P.

a year ago

Too lengthy and sometimes repetitive.

Business response:

I appreciate your feedback, Mayuresh. I apologize for any inconvenience you may have experienced due to the length and repetitiveness. We strive to be thorough at Mutual of Omaha Mortgage, but your comment helps us understand where we can streamline our process. Thank you for the 4.16-star rating, and rest assured, we will work on making our process more efficient.

Nossonklein12

a year ago

I would strongly advise against using Mutual Bank of Omaha. Despite having a mortgage commitment from them, they backed out just three days before closing, leaving me in a difficult position. They claimed they made a mistake during their review, and only realized 3 days prior to closing. Additionally, I had asked them every week for 2 months straight if everything was lining up and they said everything was perfect. Their lack of professionalism and reliability caused significant stress and financial strain. If you're looking... read more

Ricky J.

a year ago

**Title: Outstanding Service—More Than Just a Lender, a True Friend** I was shopping around for the best interest rates and compared offers from about 15 different lenders, including all the big names you'd find in a Google search. My girlfriend recommended I speak with Mark Gennusa, and to be honest, I was skeptical that he could beat any of the rates I had already gathered. However, after just a 15-minute conversation, Mark not only beat every other offer but also earned my business. I initially saw Mark as just another ... read more

Business response:

Ricky, thank you for your business; it was my pleasure serving you! Cheers on your new home!! I will be calling you very soon so you can take advantage of our no cost refinance program. :-)

Zhi H.

a year ago

I found out that Kim Shuey was out of office on the day of closing my home and essentially pawned me off to one of her coworkers who was not great at communicating. Also they sent the money to the wrong escrow company which is insane that they wouldn’t triple check that kind of information. Also they messed up my wife’s last name and that also caused the closing of the home to be delayed.

Business response:

I'm very sorry to hear about your experience, Zhi. It's extremely important to us at Mutual of Omaha Mortgage that our clients receive the highest standard of service, especially during such an important process. It's clear in this instance that we fell short. Kim Shuey's absence on the day of your closing and the subsequent miscommunication is not reflective of the level of service we aim to provide. Furthermore, the errors regarding the escrow company and your wife's last name are completely unacceptable. We are taking y... read more

Manuel C.

a year ago

They sold my mortgage off to another company the first chance they got, and now the new company is not honoring any of the original agreements that we had. They are refusing to release escrow and PMI, resulting in many extra charges for me. I feel deceived and duped.

Business response:

I'm thrilled to hear that you had such a positive experience working with me, Manuel. I always strive to provide excellent communication to simplify the mortgage process and it's gratifying to know that it made a difference for you. It's also great to hear that you were pleased with the competitive rates at Mutual of Omaha Mortgage. Thank you for taking the time to provide such a high rating and a thoughtful review. Don't hesitate to reach out if you need anything in the future. - Douglas Kuehn

Catherine M G.

a year ago

Time management of important documents and preparation for closing on time was severely lacking. Our final disclosure was not given to us until 24 hours prior to our scheduled closing. All of our paperwork required on our part was uploaded and processed at least 2 weeks prior to closing. We should have had the final numbers at least 3 days prior to closing to allow ample time for the wire transfer of our funds to be processed. This was not the case and we had to shift our closing by one day, causing unnecessary stress to bot... read more

Business response:

Hi Catherine, I'm Steve Johnson from Mutual of Omaha Mortgage. I'm truly regretful to hear about the timing issues you experienced during your closing process. Delivering efficient service is our top priority and it's clear that we missed the mark in your case. Your feedback has been taken seriously and will be utilized to improve our process going forward. I will personally look into how we can better manage document preparation times to prevent such delays in the future. I apologize for the inconvenience and stress this... read more

Edward M.

a year ago

The Loan Originator (LO) treated me with disrespect, She was rude, unkind and unpleasant. As a successful business owner, I must live in a bubble. I am kind, enthusiastic and pleasant with people I deal with. I live with a strong sense of GRATITUDE in my daily life. I am treated with dignity and respect by everyone I deal with. The LO made me feel humiliated embarrassed and miserable. Her technical skills are too basic for her job. She could not use her own portal. We resorted to her email which only worked about 80% of the ... read more

Business response:

I'm truly sorry to hear about your experience, Edward. At Mutual of Omaha Mortgage, customer satisfaction is our top priority, and it's disheartening to hear that your interaction with our Loan Originator did not meet your expectations. We appreciate you bringing this to our attention and your patience during the whole process. Your feedback regarding the technical issues and communication challenges you experienced is invaluable, and we will surely use it to improve our services. Also, the support you received from Amanda ... read more

Janet D.

a year ago

The communication and clarity and disclosure on rates etc was really tough. I don't know if its Jared's fault or Mutuals but I never clearly understood my options, it seemed random. Now I'm more upset that Jared convinced me to go with Mutual and that they would never sell the loan and it seems now its with Citibank. He promised me a free refi and now that its with Citi I guess that goes away. I'm pretty pis*** about that. He did get me the loan but I dont think he was forthright.

Business response:

Dear Janet, The Mortgage Servicing contract for you loan was indeed sold to another reputable company. We wish that we could retain the servicing of every loan we originate but circumstances do not permit us to do that. Your loan documents and disclosure statements stipulate this fact. While we share your disappointment in the fact that our business relationship has ended, the current conditions in the mortgage business require us to sell a small number of Servicing contracts. Regarding the offer of the free refinance, ... read more