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Mutual of Omaha Mortgage
- Mortgage Lenders
- Overland Park, KS
About this business
Location details
10740 Nall Ave, #115, Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Lender did not take full advantage of closing credits, resulting in us receiving a higher interest rate than needed. When made aware of the issue, acknowledged it was an oversight, but said it was too late to fix the issue. We are now paying ~$900/yr in interest more than we needed to.
Business response:
Dear Timothy, Thank you for your comments. We have reviewed your loan file in full with the branch office. There are limits on how those credits can be used. Those limits were met based on your transaction's circumstances. Thank you for bringing this to our attention. We wish you many years of happy memories in your new home!
Verified by Mutual of Omaha Mortgage
Rob is slow to respond, does not answer questions in full, late to deliver, and we have to double and sometimes triple check his work to make sure we are on the same page. This last refinancing process was a struggle, we were promised our loan would not be sold and it was sold. We chose Mutual of Omaha for a multitude of reasons, primarily the promise that our loan would not be sold and that the no-cost refinancing was hassle free. Neither of those have turned out to be true.
Business response:
We're deeply sorry to hear about your recent experience with Robert Ferger and Mutual of Omaha Mortgage. We understand how important clear communication and prompt responses are, especially when it comes to financial transactions like loan refinancing. We apologize for any inconvenience caused and acknowledge your frustration regarding the sale of your loan, contrary to what was promised. Your feedback is incredibly valuable to us, and we assure you that we will address these issues internally. We are dedicated to continuall... read more
Verified by Mutual of Omaha Mortgage
As a first time homebuyer I didn't feel like I was guided through the process
Business response:
Hi Maxx, I appreciate your feedback and truly apologize if you felt you were not adequately guided through the home buying process. This is certainly not the experience we strive to provide at Mutual of Omaha Mortgage, especially for first-time buyers like yourself. I would really like the chance to make up for it and improve your impression of us. If you're open, I would love to have a detailed discussion about the process and answer any questions you might still have. I'm committed to helping you feel more confident about ... read more
Verified by Mutual of Omaha Mortgage
Every step of our original loan process and refinance process with Rob has been a headache. He doesn't fully answer our questions and sold us on false information. I hope this review makes it to Rob's supervisor, we have had an extremely unpleasant experience working with him.
Business response:
I'm truly sorry to hear about your experience with Rob and the service you received during your loan and refinance process at Mutual of Omaha Mortgage. Your feedback is absolutely crucial for us to improve and adjust the way we operate. It's clear from your review that we fell short of our goal to provide excellent customer service. Please rest assured that your concerns will be escalated and addressed. We would like to make things right, if you could provide us with the best way to contact you privately, it would be greatly... read more
Verified by Mutual of Omaha Mortgage
didn't have to upload documents that was duplicate of efforts. communication was great however in end it has tailed off. i still haven't received funds from the closing. this process i started back in Aug & just now closing end of November.
Business response:
I appreciate your feedback, Leah. I'm pleased to hear that you found the communication effective and the document submission process convenient. I apologize for the delay and any inconvenience it may have caused you. Please rest assured that I will look into the issues you have faced regarding the closing funds. It's our priority to ensure a seamless experience for our clients from start to finish. Thank you for your patience and for choosing Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
Kin was very nice and communicative, but we encountered some changes in our rate and errors that slipped into our disclosures that made us feel pretty anxious about the final amounts (the titla costs jumped from 1.6k to 4.6k in the second disclosure). In the end, the interest rate was very good, even though we did not get the discount we discussed initially. My rating is more for the process itself that was anxiety inducing, but in the end we were really pleased with the spped of approving the loan and the final product.
Business response:
Hello Cristina, Firstly, thank you for taking the time to leave feedback on your experience with Mutual of Omaha Mortgage. I'm glad to hear that you were pleased with the final product and the speed of loan approval. However, I sincerely apologize for the stress that the process caused due to changes in rate and discrepancies encountered in the disclosures. Transparency and clarity in communication are vital aspects of our work, and I'm sorry that your experience fell short of these standards. I appreciate your understandi... read more
Verified by Mutual of Omaha Mortgage
I had additional cost just before closing.
Business response:
Thank you for taking the time to share your feedback, Abdul. We apologize for any misunderstanding regarding the additional cost before closing. At Mutual of Omaha Mortgage, we strive to provide clear, transparent communication about all costs involved. Your feedback is valuable, and we will use it to improve our services. We hope to have the opportunity to better serve you in the future. If you have any further concerns or questions, please don't hesitate to let us know.
Verified by Mutual of Omaha Mortgage
Communication was lacking. We had an issue with our seller concessions that we asked about three weeks before closing. Doug said he would call us back to discuss. We were not called back and the issue continued through closing. He called us after papers were signed to tell us that we needed to re-sign and deal with the issue after closing. Granted, our deal was a bit uncommon but it seemed that Doug didn’t know much beyond the “standard” purchase contract. Doug also sent our real estate agent an email asking her why she didn... read more
Business response:
Thank you for taking the time to share your feedback, Matthew. We're truly sorry to hear about your experience with Doug and understand how important communication is during the mortgage process. It's regrettable to learn that the level of communication and attention to detail did not meet your expectations. Your feedback gives us an opportunity to improve, and we will strive to ensure such situations are handled more diligently in the future. Please accept our apologies for any inconvenience caused during this process. Your... read more
Verified by Mutual of Omaha Mortgage
Rated OK because the loan process itself was exhausting, constantly having to provide the underwriters with documentation
Business response:
I appreciate your feedback, Brian, and acknowledge that the loan process can indeed be intensive. It's crucial in ensuring we comply with regulatory requirements and provide the best possible service. Your patience and cooperation in this process are truly appreciated. We, at Mutual of Omaha Mortgage, continually strive to optimize and streamline our procedures for our customers' convenience. Your comments help us do just that. Thank you for the 5-star rating despite the challenges. It means a lot to us.
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.9 star rating with 5,267 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is closed now. It will open on Monday at 8:00 a.m.