Mutual of Omaha Mortgage

4.8

Mortgage Lenders
Scottsdale, AZ

About this business

Finance Mortgage Lenders

Location details

7580 N Dobson Rd, Suite 100, Scottsdale, AZ, 85256, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 6:00 p.m.
Tue	08:00 a.m. to 6:00 p.m.
Wed	08:00 a.m. to 6:00 p.m.
Thu	08:00 a.m. to 6:00 p.m.
Fri	08:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.83,165 reviews

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Matthew G.

5 years ago

The underwriters were extremely hard to work with. They wanted the same information over and over again. They would send emails requesting information all hours of the night. Are customer service guy Justin was very helpful and good to work with. Overall I wouldn't probably use loanpal again for any of my loans in the future.

Eddie A B.

5 years ago

Dustin left on vacation and did not inform me about that fact. Until I contacted him and he said he would get back to me on Thursday and he didn't until I contacted him on Friday. I don't mind if anyone takes time off or family issue the problem is NO COMMUNICATION. I don't appreciate that from anyone because I am not like that.

Jennifer G.

5 years ago

Keeping me up to date. No one informed me of my signing appointment. The lady called me 20 minutes before my appointment.

Michael C.

5 years ago

First on a positive note, Broc was an excellent salesman when we first met on the pone. We went with Cardinal because he really made us believe he could get our mortgage done in a month. We believe the problem with what came next is that Broc and the Cardinal Team were not equipped to deliver on the timeline Broc sold to us. It took more than two months to get the mortgage. What made Cardinal a bad experience was that we made commitments based on the original timeline Broc offered.

Gale Ann W.

5 years ago

i don't feel the upfront costs were factual and true and very expensive. Some of the necessary forms were redundant-namely wages. Please do not call.

Debora M.

5 years ago

Justin Caruso, Josh Maney & Eric Boerner was fantastic!! If this survey was just about them then I would have given them 5 stars!! My interaction with them was in the first 3 days of me making the first phone call. The rest of the two month ordeal was very unpleasant, lack of communication, requests for repeat documents, I had to actually call and ask if my loan went through!!

Gail L. M.

6 years ago

The loan has not been paid off yet.

Jason M.

6 years ago

Being switched off bn 4 different people, maybe 5 and all of their emails made communication a bit rough. Was fine with Justin and our end person, but the 3 people and their emails in the middle muddied the waters a lot

Eric J Harmston S.

6 years ago

We still have not received any information that the loan has been approved. Signing the closing documents is not enough, We need confirmation that it really went through and that all documents have been filed. We feel like we are being left hanging. Better communication would have improved the whole process.