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Navia Benefit Solutions
- Financial Services
- Renton, WA
About this business
Navia is a nationwide consumer-directed benefits administrator with an unparalleled commitment to customer service. The company provides innovative and approachable health, life, and compliance solutions for companies of all sizes. Founded in 1989 as Flex-Plan Services, Navia has grown into one of the nation’s premier benefit administrators with service locations in Seattle, Kansas City, Kalamazoo, MI, and Fresno, CA.
Location details
600 Naches Ave SW, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 5:00 p.m. | |
| Tue | 5:00 a.m. to 5:00 p.m. | |
| Wed | 5:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 a.m. to 5:00 p.m. | |
| Fri | 5:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do NOT use this company for your FSA plans. Every time I go to the dentist they deny the claim because the insurance payment is pending. I wait and resubmit once the insurance has paid as this is the reason for the denial and every time they deny the claim again after the insurance has paid their part. it happens because the receipt I get actually has to be read through to understand where the insurance pays. I then have to contact them through 'customer service' (if you can call it that) and walk a new person through how to... read more
Called customer service rep today after getting on line and not understanding my account. She explained in detail what I was looking at. She also answered a few more questions I had.
This is the company that my work/health insurance uses for the flex spending account (fsa). The whole point of the fsa is to take pre-tax money from MY paycheck to be used at a later date for MY HEALTHCARE COSTS. It does not matter what my insurance pays, what does matter is the amount I paid-the whole and sole purpose of the fsa. I submitted different receipts for reimbursement, one from a DENTIST and one from an ANESTHESIOLOGIST. I submitted the receipt for my dental work several times and it was denied every time for diff... read more
I'm so grateful to have Navia Benefits Solutions as the provider for my family's health benefits. With Navia, I can provide my family with the health care they need, and it's so easy to use. Thank you, Navia!
Have been receiving benefits regularly for several years and now it stopped in January without notice. Figured I would call the number that shows up in response to all "complaints". On hold for 21 minutes and disconnected (that was last week). Your people are certainly polite, probably because that is what you are measuring, but there is more to customer service than that. I emailed a form that you snail mailed to me asking again for what I am entitled to with "proof" of invoices. What a waste of time as today I am on servi... read more
Frequently asked questions about Navia Benefit Solutions
How is Navia Benefit Solutions rated?
Navia Benefit Solutions has a 4.9 star rating with 1,456 reviews.
When is Navia Benefit Solutions open?
Navia Benefit Solutions is open now. It will close at 5:00 p.m.