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Navia Benefit Solutions
- Financial Services
- Renton, WA
About this business
Location details
600 Naches Ave SW, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 5:00 p.m. | |
| Tue | 5:00 a.m. to 5:00 p.m. | |
| Wed | 5:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 a.m. to 5:00 p.m. | |
| Fri | 5:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely incredible service!! Each customer service representative I've had the pleasure of speaking with at Navia Benefit Solutions has gone above and beyond to help me 10 times out of 10! Thank you, Navia!!
They dont allow you to use your own money to pay for vitamins and supplements with a doctor stating that you need them for a medical condition. So they would rather wait for you to get sick instead of helping promote healthy prior to it. Jsut as corrupt as the rest of the medical field. Absolute joke of a company and plan on ending my use of them! If I could give negative stars I would and will continue to fight against abuse like this
******** customer service. They are incapable of entering the correct information (telephone numbers, emails) for your account, so when you call in or go online to review your account they tell you they don't recognize the information you provided. I'm not even sure how a company like this can stay in business!
Business response:
Hi ** ******* -I'm sorry you are having trouble accessing your account. Typically, participants set up their own user name and passwords. There are security protocols in place that I won't mention publicly. We don't enter any information as you describe. Please reach out to our participant services team if you are still experiencing login issues.
Continually decline dependent care transactions because their system cannot tell the difference between FSA, HSA, and ************** merchants and they only provide 1 card for all. The only solution is to submit a claim manually which means I am paying 2x my daycare tuition every single month until they reimburse me. If I could cancel, I would. Rest assured I will not be renewing. I would rather pay taxes on my income than pay 2x tuition monthly.
Portal hardly works, unintuitive, and broken most days. Their claims process always start by rejecting your claim, an appeals process, often times more rejection, and possible, but not a guaranteed acceptance of your claim. Ie- their team will continue to push back on documentation from physicians with letters of medical necessity- they will require extraordinary life dependent/threatening LMNs before approving. The process for a single approval took half a year for me. The *** portal is trash- ******** hardly works, and wil... read more
Portal is half functional and does not tell me why a claim is denied
******* customer service. Frequently declined paying for *** items that I bought although I was perfectly welcome to use my money to buy the same items off their site. Several times I had to submit claims without any changes in what I submitted - and good luck with customer service. They outsource it to *****. The whole experience was so irritating I opted not to use the *** benefit it all for 2026. Would rather lose money a little bit than the time I lost trying to navigate with Navia. Run.
1) refused to let me use my own money for commuter benefits through unreasonable denials, 2) ridiculously arcane denied transaction remediation process (pay by cheque only), 3) benefits card suspended while any transactions are under review and the review process takes at least a week This is a completely broken customer experience. I hope to never deal with this company again
Business response:
Hello *****,We're sorry that your experience didn't live up to expectations. Please contact our participant services team to help resolve any of these issues.
They are the most unreasonable and difficult *** provider. They will deny a lot claims that are eligible for *** without good reason other than saying these claims are not eligible. But these are actually eligible expenses some of them they might have reimbursed int he past . Once you resubmitted it and ask them to check even ****** or CVS website these claims are eligible, they approve it. Absolutely frustrating and waste of time. Not sure why would any plan sponsor choose them when there are a lot other good ones out there... read more
Business response:
Hello ******,We're sorry to hear your experience with us did not meet your expectations. We understand how frustrating it is when items are not reimbursed correctly. For any future issues, please reach out to our customer service center.
Frequently asked questions about Navia Benefit Solutions
How is Navia Benefit Solutions rated?
Navia Benefit Solutions has a 4.3 star rating with 2,055 reviews.
When is Navia Benefit Solutions open?
Navia Benefit Solutions is closed now. It will open on Monday at 5:00 a.m.