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Navia Benefit Solutions
- Financial Services
- Renton, WA
About this business
Navia is a nationwide consumer-directed benefits administrator with an unparalleled commitment to customer service. The company provides innovative and approachable health, life, and compliance solutions for companies of all sizes. Founded in 1989 as Flex-Plan Services, Navia has grown into one of the nation’s premier benefit administrators with service locations in Seattle, Kansas City, Kalamazoo, MI, and Fresno, CA.
Location details
600 Naches Ave SW, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 5:00 p.m. | |
| Tue | 5:00 a.m. to 5:00 p.m. | |
| Wed | 5:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 a.m. to 5:00 p.m. | |
| Fri | 5:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was skeptical of how hard the enrollment process would be for this new company assigned to process my HRA claim payments. What a surprise! Setting up the account was easy and no cumbersome documentation to submit for direct premium payments. However, instructions were clear for submitting individual out-of-picket claims. So far, I am very happy with the convenience and fast response of this company.
So easy to make claims, receive reimbursements, and check status of account details. Can set up direct deposit, too, to avoid manual claim input. One con is that the kid didn't always work for me when trying to pay for daycare, not sure if this was a tech issue on the daycare end as they had to input the card details on their end instead of me through a link.
When they deny a claim it's like pulling teeth to get useful information about it. All they offer at first is a form letter detailing some examples of what MIGHT be the reason for the denial and suggesting that the problem COULD BE that more information is needed, but not which pieces of information are missing. When the claim has more than one item on it, they don't even detail which items were approved and which were denied. Replying to the denial email has resulted in not even a form letter letting me know my email was re... read more
In the beginning I had positive experience with this organization. As long as payments are made, phone calls were pleasant. When Navia made an error and didn't process my payment, I was cut off from insurance. It took me over 2 months to reinstate it. Going through the headache of proving that payment was made. From that time, phone calls I made I was disrespected and treated as if I was a nobody. I was told my information will be sent to my insurance to reinstate it within 2-3 days, it took a whole month which involved... read more
It's a racket. You are better off paying taxes. These guys deny anything that isn't in there FHS store which is significantly more expensive than anything on Amazon. I fully believe all the positive reviews are fake. These guys steel from cancer patients. I have been denied vaccination reimbursement. I can not hate the company enough! Contacting the company has only confirmed they want my money & don’t care if I die!
Frequently asked questions about Navia Benefit Solutions
How is Navia Benefit Solutions rated?
Navia Benefit Solutions has a 4.9 star rating with 1,522 reviews.
When is Navia Benefit Solutions open?
Navia Benefit Solutions is closed now. It will open tomorrow at 5:00 a.m.