Navia Benefit Solutions

Lauren H 

on BBB

a month ago

Great experience! Helpful, responsive, and easy to work with. Ive always had good interactions with their team. 

Carizma M 

on BBB

8 months ago

Absolutely incredible service!! Each customer service representative I've had the pleasure of speaking with at Navia Benefit Solutions has gone above and beyond to help me 10 times out of 10! Thank you, Navia!! 

Taylor B 

on BBB

2 weeks ago

Have had multiple negative experiences after having their *** through my employer for years. It seems like a lack of accountability and non-standardized processes for approving purchases on Navias end, which fails to address the consumer experience consistently. I have had a letter of medical necessity suddenly rejected with no clear reason as to why and unclear steps on how to resolve. The fact that my previous letter for the same treatment, same condition was approved previously tells me something is lacking with standard ... read more

Josephine Mcdonald M 

on BBB

3 months ago

First, it took over SIX MONTHS to get a card to be able to use my benefits. Then my card is randomly denied with no explanation. Combine those two and it's pretty obvious they are keeping money from their customers! If I cannot use it for more than half of the year - and I only have a year to use my benefits, they get to keep the money. They deny obviously legitimate claims for medical treatment for no reason, until I call repeatedly or have my doctor write a letter (not an easy thing). **************** is rarely available b... read more

Grant O 

on BBB

4 months ago

Terrible customer service to resolve a claims issue. Their claims department doesn't even understand the appropriate eligibility guidelines for the program they are administering, and changes the requirements despite the actual eligibility not changing. I would not suggest working with this provider. 

Sarah M 

on BBB

5 months ago

Navia solutions is a horrible company. Run. Do not use. They are terrible. They accidentally termed my insurance then reinstated it but the insurance company didnt receive the reinstatement. They sent another. Insurance didnt receive. I escalated. Was told Id get a call back in morning. No call. Refused to send me a copy of what was sent to insurance so insurance doesnt believe me. Turns out they are in training. ALL of them. Also why tell me youd call in morning if you knew you were in training? 

Kristopher (Derrick) B 

on BBB

5 months ago

I continue to be denied for illogical reasons. The latest is I was denied my dermatologist-prescribed moisturizer with sunscreen because of the following, "We have determined that the quantity of 8 you have purchased is excessive and could be considered stockpiling." I purchased (10) 3 oz. bottles, so I don't have to re-purchase constantly. This is not an acceptable explanation and has never been a problem in the past. The reasons for these denials of reimbursement seem to be more and more ridiculous. 

Connor C 

on BBB

7 months ago

They dont allow you to use your own money to pay for vitamins and supplements with a doctor stating that you need them for a medical condition. So they would rather wait for you to get sick instead of helping promote healthy prior to it. Jsut as corrupt as the rest of the medical field. Absolute joke of a company and plan on ending my use of them! If I could give negative stars I would and will continue to fight against abuse like this 

TL R 

on BBB

8 months ago

******** customer service. They are incapable of entering the correct information (telephone numbers, emails) for your account, so when you call in or go online to review your account they tell you they don't recognize the information you provided. I'm not even sure how a company like this can stay in business!