Navia Benefit Solutions

Lucas M 

on BBB

a month ago

1) refused to let me use my own money for commuter benefits through unreasonable denials, 2) ridiculously arcane denied transaction remediation process (pay by cheque only), 3) benefits card suspended while any transactions are under review and the review process takes at least a week This is a completely broken customer experience. I hope to never deal with this company again 

Stella M 

on BBB

3 months ago

They are the most unreasonable and difficult *** provider. They will deny a lot claims that are eligible for *** without good reason other than saying these claims are not eligible. But these are actually eligible expenses some of them they might have reimbursed int he past . Once you resubmitted it and ask them to check even ****** or CVS website these claims are eligible, they approve it. Absolutely frustrating and waste of time. Not sure why would any plan sponsor choose them when there are a lot other good ones out there... read more

Stella M 

on BBB

3 months ago

They are the most unreasonable and difficult *** provider. They will deny a lot claims that are eligible for *** without good reason other than saying these claims are not eligible. But these are actually eligible expenses some of them they might have reimbursed int he past . Once you resubmitted it and ask them to check even ****** or CVS website these claims are eligible, they approve it. Absolutely frustrating and waste of time. Not sure why would any plan sponsor choose them when there are a lot other good ones out there... read more

Daly H 

on BBB

5 months ago

Incredibly Frustrating and Unreasonable Claims Process Navia Benefits has made what should be a simple reimbursement process an absolute nightmare. For years, *** submitted the exact same documentationa screenshot of my wifes semi-monthly payroll deductionsto get reimbursed without any issue. Suddenly in 2025, theyve decided that not only is this no longer acceptable, but that all previously approved claims over the past five years were approved in error.Their new requirement? A monthly statement from our healthcare provider... read more

Orisela T 

on BBB

5 months ago

Beware of Navia: They Are Stealing from Your Health Funds!I am beyond upset with the service I received from Navia, and I feel compelled to warn others. I had about $400 in my health fund account, but by the time I figured out how to use it, Navia had already taken most of my money with their ridiculously high monthly fees.I submitted a dental insurance claim and received an email confirmation from Navia that they had received it. However, after that, they completely ghosted me. When I logged into their portal to check the s... read more

Orisela Thomas 

on BBB

5 months ago

Beware of Navia: They Are Stealing from Your Health Funds!I am beyond upset with the service I received from Navia, and I feel compelled to warn others. I had about $400 in my health fund account, but by the time I figured out how to use it, Navia had already taken most of my money with their ridiculously high monthly fees.I submitted a dental insurance claim and received an email confirmation from Navia that they had received it. However, after that, they completely ghosted me. When I logged into their portal to check the s... read more

David E 

on BBB

5 months ago

Really hard to get reimbursed! If I could give negative stars I would. **** A was helping me to try to figure out why my paperwork wouldnt be accepted (second time submitting). Although it showed that the insurance had paid, because it had a small box at the top that said estimated insurance, which was for a different charge and stating it was for a different charge, they would not accept the paperwork. Im just confused as to why it is so hard to use a card that has money you earned put on it??? 

Amabelle E 

on BBB

6 months ago

I agree with all the reviews. I have submit a claim frim the hospital with a receipt, a date of the service, the names of the providers and they were all denied. Medical expenses need not be revealed because that is HIPAA violation. I only need a valid hospital receipt. I think they have used our money thas kept with them and lost in investments and now try to delay or denyy claims to push back paying them back either to us or our employers.And I will escalate my complaint to our VP for HR and operations so they can change t... read more

Katy H 

on BBB

6 months ago

This year they have gotten way worse. They keep denying my claims of eligible expenses. I resubmit a couple of times, then escalate the issue where they finally get approved. This is such a waste of my time and also theirs.