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Navia Benefit Solutions
- Financial Services
- Renton, WA
About this business
Location details
600 Naches Ave SW, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 5:00 p.m. | |
| Tue | 5:00 a.m. to 5:00 p.m. | |
| Wed | 5:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 a.m. to 5:00 p.m. | |
| Fri | 5:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely incredible service!! Each customer service representative I've had the pleasure of speaking with at Navia Benefit Solutions has gone above and beyond to help me 10 times out of 10! Thank you, Navia!!
First, it took over SIX MONTHS to get a card to be able to use my benefits. Then my card is randomly denied with no explanation. Combine those two and it's pretty obvious they are keeping money from their customers! If I cannot use it for more than half of the year - and I only have a year to use my benefits, they get to keep the money. They deny obviously legitimate claims for medical treatment for no reason, until I call repeatedly or have my doctor write a letter (not an easy thing). **************** is rarely available b... read more
Terrible customer service to resolve a claims issue. Their claims department doesn't even understand the appropriate eligibility guidelines for the program they are administering, and changes the requirements despite the actual eligibility not changing. I would not suggest working with this provider.
Navia solutions is a horrible company. Run. Do not use. They are terrible. They accidentally termed my insurance then reinstated it but the insurance company didnt receive the reinstatement. They sent another. Insurance didnt receive. I escalated. Was told Id get a call back in morning. No call. Refused to send me a copy of what was sent to insurance so insurance doesnt believe me. Turns out they are in training. ALL of them. Also why tell me youd call in morning if you knew you were in training?
I continue to be denied for illogical reasons. The latest is I was denied my dermatologist-prescribed moisturizer with sunscreen because of the following, "We have determined that the quantity of 8 you have purchased is excessive and could be considered stockpiling." I purchased (10) 3 oz. bottles, so I don't have to re-purchase constantly. This is not an acceptable explanation and has never been a problem in the past. The reasons for these denials of reimbursement seem to be more and more ridiculous.
They dont allow you to use your own money to pay for vitamins and supplements with a doctor stating that you need them for a medical condition. So they would rather wait for you to get sick instead of helping promote healthy prior to it. Jsut as corrupt as the rest of the medical field. Absolute joke of a company and plan on ending my use of them! If I could give negative stars I would and will continue to fight against abuse like this
******** customer service. They are incapable of entering the correct information (telephone numbers, emails) for your account, so when you call in or go online to review your account they tell you they don't recognize the information you provided. I'm not even sure how a company like this can stay in business!
Business response:
Hi ** ******* -I'm sorry you are having trouble accessing your account. Typically, participants set up their own user name and passwords. There are security protocols in place that I won't mention publicly. We don't enter any information as you describe. Please reach out to our participant services team if you are still experiencing login issues.
Continually decline dependent care transactions because their system cannot tell the difference between FSA, HSA, and ************** merchants and they only provide 1 card for all. The only solution is to submit a claim manually which means I am paying 2x my daycare tuition every single month until they reimburse me. If I could cancel, I would. Rest assured I will not be renewing. I would rather pay taxes on my income than pay 2x tuition monthly.
Portal hardly works, unintuitive, and broken most days. Their claims process always start by rejecting your claim, an appeals process, often times more rejection, and possible, but not a guaranteed acceptance of your claim. Ie- their team will continue to push back on documentation from physicians with letters of medical necessity- they will require extraordinary life dependent/threatening LMNs before approving. The process for a single approval took half a year for me. The *** portal is trash- ******** hardly works, and wil... read more
Frequently asked questions about Navia Benefit Solutions
How is Navia Benefit Solutions rated?
Navia Benefit Solutions has a 4.3 star rating with 2,107 reviews.
When is Navia Benefit Solutions open?
Navia Benefit Solutions is closed now. It will open at 5:00 a.m.