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Navia Benefit Solutions
- Financial Services
- Renton, WA
About this business
Navia is a nationwide consumer-directed benefits administrator with an unparalleled commitment to customer service. The company provides innovative and approachable health, life, and compliance solutions for companies of all sizes. Founded in 1989 as Flex-Plan Services, Navia has grown into one of the nation’s premier benefit administrators with service locations in Seattle, Kansas City, Kalamazoo, MI, and Fresno, CA.
Location details
600 Naches Ave SW, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 5:00 p.m. | |
| Tue | 5:00 a.m. to 5:00 p.m. | |
| Wed | 5:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 a.m. to 5:00 p.m. | |
| Fri | 5:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a great experience with Navia yesterday! I did not receive a replacement card. My HR called and got me one. I received it, and unfortunately disposed of it with junk mail. I called yesterday to get yet another one, the representative was kind and understanding, not only requesting another card to be mailed but also answering all of the questions that I had. I am not very tech savvy, yet the rep was able to guide me to log in, see my balance, show me how to upload and process claims, even went above and beyond to sho... read more
The transition from my company health care to Cobra managed by Navia was straight forward. Interaction with the Navia website was simple and intuitive. Also, talking to customer service was very helpful and the wait times were very short or non-existant. I love Navia. You made the transition easy.
I have been stuck dealing with this company for years. All of a sudden, just this year, they began denying absolutely everything I submit. Completely valid claims. In one case, I submitted a completely valid medical copay. Denied for absolutely no reason. I had to appeal and they finally approved it. Same for another purchase. I called first to make sure it was covered, then sent the required Letter of Medical Necessity and the itemized receipt showing date of service, the item ordered, the total cost, etc. I had to submit t... read more
I was skeptical of how hard the enrollment process would be for this new company assigned to process my HRA claim payments. What a surprise! Setting up the account was easy and no cumbersome documentation to submit for direct premium payments. However, instructions were clear for submitting individual out-of-picket claims. So far, I am very happy with the convenience and fast response of this company.
Navia Solutions app and online system: the lack of clear and timely communication for users. This is not just an inconvenience—it is causing frustration and inefficiencies that could be easily resolved with targeted improvements. I have been using this system since Navia obtained the contract and these communication gaps have been a persistent challenge. Users are frequently left without crucial updates, instructions, or notifications that impact their ability to effectively utilize the system. This issue is not only frustra... read more
Frequently asked questions about Navia Benefit Solutions
How is Navia Benefit Solutions rated?
Navia Benefit Solutions has a 4.9 star rating with 1,567 reviews.
When is Navia Benefit Solutions open?
Navia Benefit Solutions is open now. It will close at 5:00 p.m.