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Navia Benefit Solutions
- Financial Services
- Renton, WA
About this business
Navia is a nationwide consumer-directed benefits administrator with an unparalleled commitment to customer service. The company provides innovative and approachable health, life, and compliance solutions for companies of all sizes. Founded in 1989 as Flex-Plan Services, Navia has grown into one of the nation’s premier benefit administrators with service locations in Seattle, Kansas City, Kalamazoo, MI, and Fresno, CA.
Location details
600 Naches Ave SW, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 5:00 p.m. | |
| Tue | 5:00 a.m. to 5:00 p.m. | |
| Wed | 5:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 a.m. to 5:00 p.m. | |
| Fri | 5:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Navia Benefit Solutions has been such a breeze to work with. I am beyond satisfied with their services! Their benefit solutions are top-notch and super convenient. Thanks to Navia, we have an easy to use benefits system that keeps me organized and my information is so easy to access. I highly recommend their services to any business looking for reliable and effective benefit solutions. Five stars all the way!
I've had the displeasure to be a Navia user for the past five years. Here's what I think you can expect if you contract their services: - The user portal is barely maintained. Bugs will remain unaddressed for years. - The claims submission flow is unintuitive. - Claims processing is inconsistent. Your experience will depend on what individual or system receives the claim. You will encounter disparate information requirements. Recurring services that are usually approved may suddenly be denied. Notes that you provide in the c... read more
Some of the worst service I have ever experienced. Be prepared to file multiple claims, multiple forms of "proper proof" for the same items/service with barely any notice or reason why it was denied. Then the customer service you receive after reaching out, reply slowly and with barely any assistance. Example: I have been going back and forth with a customer service rep who has continued to deny a claim for FSA money which was used for wisdom teeth extraction surgery, receipt provided, plan treatment provided, invoice provid... read more
one of the worst websites I've ever had the displeasure of using. The UX feels like it was put together by 3 separate teams who have no communication with each other, as what you'd think would be commonly used features for an insurance claim site are either completely non-existent or completely buried in random menus or hover windows. Like, why is it so difficult to add a tab for "Claim history"??? Why are claim related links spread out among 3-4 different menus tabs?? Why am I able to create multiple accounts using the same... read more
Derek was extremely patient with me when signing up for COBRA. I had a computer issue (maybe me - smile). He was nice about the delay in my logging in. Great customer service!
Frequently asked questions about Navia Benefit Solutions
How is Navia Benefit Solutions rated?
Navia Benefit Solutions has a 4.9 star rating with 1,383 reviews.
When is Navia Benefit Solutions open?
Navia Benefit Solutions is closed now. It will open on Monday at 5:00 a.m.