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Navia Benefit Solutions
- Financial Services
- Renton, WA
About this business
Location details
600 Naches Ave SW, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 5:00 p.m. | |
| Tue | 5:00 a.m. to 5:00 p.m. | |
| Wed | 5:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 a.m. to 5:00 p.m. | |
| Fri | 5:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
THIEVERY with a total disregard for common courtesy and professionalism.This "company" operates under a bunch of different LLC names. They go around contracting with employers and ROBBING employees of their earned wages.Any search about this company shows how ******** it is. The "positive reviews" here are from their employees. They are COMPENSATED a percentage of the CLAIMS they DENY.THEY ACT LIKE THEY'RE COLLECTING PAST DUE ********'s supposed to be an employee benefit - BEWARE!!AVOID AVOID AVOID AVOID
In 9/10 opportunities my payment attempt for daycare is denied even though it is through the school website and there are plenty of funds on my card. Additionally, no new card was sent to me in January (when mine was set to expire) despite 3 separate requests...until our school systems HR department made a request. Their goal seems to be to make using our dependent care as difficult as possible so that they are able to keep the funds that do not roll over, each year. No one is ever available when I call (I have spent countle... read more
Business response:
Hi *****,We're sorry to hear about your experience with our services and platform. We understand how infuriating this could be. We take all feedback seriously and will use yours to better train our customer service **** and keep improving our platform. Thank you for your candor.
I have had a terrible experience with Navia. We had to go on COBRA when my husband left work because of a brain tumor. When he died in August 2024, my daughter and I continued the **************** Even though I spent over an hour explaining that he had died and provided the death certificate, they were still sending communication to the incorrect email, and my payment was not going into the correct account. I thought everything was okay, but they raised our premium from $1305 to $1791 starting in January 2025. I was not noti... read more
Your site is clunky and expense submission doesn't work properly and have conflicting messages as error messages.
Business response:
Hello,We appreciate your feedback and will use it to create a better user experience for you and other members. Thank you!
Horrible. You wait online for an hour with no response. I haven't been able to use my card this year and it is incorrect, which is not my employers error. I wish I hadn't gone with them. ******** customer service.
Business response:
Hello *****, we're sorry to hear that you've been unable to use your card. We understand how frustrating that is. Please email us at ************************************************************** to connect with one of our benefit representatives.
They are trying to scam people of their benefits. Logged in to the portal this morning and it doesn't show you your card balance. How is this acceptable? They should no longer be operating.
I have Navia to reimburse for childcare. I have a bill that's like $600 of childcare and there's a $15 charge for diapers. I'm trying to reimburse $400. I've never had an issue in the past with this sort of thing as the charges are the same every week. Out of the blue my current claim gets denied because there's a diaper charge on the receipt. I've crossed it out, explained that $400
This site is a joke. All the negative reviews and BBB gives Navia Benefit Solutions. I submitted online claims the first week of this month. On January 8, 2025 I emailed them because I couldn't spend 45 minutes waiting for someone to possibly pick up the phone. I got a response telling me to log on to the website. There's nothing there that gives me a status for those claims. So I decided to call and use my speaker phone. They kept repeating "wait time is less than 45 minutes". After about 15 minutes the message changed; wai... read more
Business response:
Hello *****,We're sorry to hear that your experience was not satisfactory. In January we have a higher than normal call and email volume due to many employer groups starting their new plan year. You should have received an automated email from us about the status of your claim, letting you know if we received it and then another if it was approved or denied. If you have not received those emails, please check your spam filter and whitelist **********************************************.
The website user interface is poor/confusing, their app is frustrating, and they deny claims for unknown reasons. Navia isnt a scam in my experience, just inconsistent and borderline incompetent. The extra effort to be reimbursed for obviously eligible claims is a big frustration for me and Im starting to reconsider if the tax break is worth ***** an example, a group of claims were approved and paid out before earlier submitted claims, requiring me to point that out and for them to essentially say, oops, our bad- likely neve... read more
Business response:
Hello ****,Thank you for sharing your feedback about your experience with us. We take your comments seriously and will work on improving our services.
Frequently asked questions about Navia Benefit Solutions
How is Navia Benefit Solutions rated?
Navia Benefit Solutions has a 4.3 star rating with 1,875 reviews.
When is Navia Benefit Solutions open?
Navia Benefit Solutions is open now. It will close at 5:00 p.m.