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Navia Benefit Solutions
- Financial Services
- Renton, WA
About this business
Navia is a nationwide consumer-directed benefits administrator with an unparalleled commitment to customer service. The company provides innovative and approachable health, life, and compliance solutions for companies of all sizes. Founded in 1989 as Flex-Plan Services, Navia has grown into one of the nation’s premier benefit administrators with service locations in Seattle, Kansas City, Kalamazoo, MI, and Fresno, CA.
Location details
600 Naches Ave SW, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 5:00 p.m. | |
| Tue | 5:00 a.m. to 5:00 p.m. | |
| Wed | 5:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 a.m. to 5:00 p.m. | |
| Fri | 5:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In 9/10 opportunities my payment attempt for daycare is denied even though it is through the school website and there are plenty of funds on my card. Additionally, no new card was sent to me in January (when mine was set to expire) despite 3 separate requests...until our school systems HR department made a request. Their goal seems to be to make using our dependent care as difficult as possible so that they are able to keep the funds that do not roll over, each year. No one is ever available when I call (I have spent countle... read more
I have had a terrible experience with Navia. We had to go on COBRA when my husband left work because of a brain tumor. When he died in August 2024, my daughter and I continued the **************** Even though I spent over an hour explaining that he had died and provided the death certificate, they were still sending communication to the incorrect email, and my payment was not going into the correct account. I thought everything was okay, but they raised our premium from $1305 to $1791 starting in January 2025. I was not noti... read more
Your site is clunky and expense submission doesn't work properly and have conflicting messages as error messages.
Horrible. You wait online for an hour with no response. I haven't been able to use my card this year and it is incorrect, which is not my employers error. I wish I hadn't gone with them. ******** customer service.
They are trying to scam people of their benefits. Logged in to the portal this morning and it doesn't show you your card balance. How is this acceptable? They should no longer be operating.
I have Navia to reimburse for childcare. I have a bill that's like $600 of childcare and there's a $15 charge for diapers. I'm trying to reimburse $400. I've never had an issue in the past with this sort of thing as the charges are the same every week. Out of the blue my current claim gets denied because there's a diaper charge on the receipt. I've crossed it out, explained that $400
This site is a joke. All the negative reviews and BBB gives Navia Benefit Solutions. I submitted online claims the first week of this month. On January 8, 2025 I emailed them because I couldn't spend 45 minutes waiting for someone to possibly pick up the phone. I got a response telling me to log on to the website. There's nothing there that gives me a status for those claims. So I decided to call and use my speaker phone. They kept repeating "wait time is less than 45 minutes". After about 15 minutes the message changed; wai... read more
The website user interface is poor/confusing, their app is frustrating, and they deny claims for unknown reasons. Navia isnt a scam in my experience, just inconsistent and borderline incompetent. The extra effort to be reimbursed for obviously eligible claims is a big frustration for me and Im starting to reconsider if the tax break is worth ***** an example, a group of claims were approved and paid out before earlier submitted claims, requiring me to point that out and for them to essentially say, oops, our bad- likely neve... read more
Navia is, quite simply, the worst. Forget about their customer service. It may as well be non-existent. 40+ minutes on hold with no answer, emails returned (at best) 36 hours after being sent. But even worse is their horrible website, which is why they make customers delend on their terrible customer service. for For example, I have an account with two different balances showing. How much is in there? You have to contact the nonexistent customer service. I have a debit card with them that gets declined. Go on the website and... read more
Frequently asked questions about Navia Benefit Solutions
How is Navia Benefit Solutions rated?
Navia Benefit Solutions has a 4.4 star rating with 1,851 reviews.
When is Navia Benefit Solutions open?
Navia Benefit Solutions is closed now. It will open tomorrow at 5:00 a.m.