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Navia Benefit Solutions
- Financial Services
- Renton, WA
About this business
Location details
600 Naches Ave SW, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 5:00 p.m. | |
| Tue | 5:00 a.m. to 5:00 p.m. | |
| Wed | 5:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 a.m. to 5:00 p.m. | |
| Fri | 5:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Navia is, quite simply, the worst. Forget about their customer service. It may as well be non-existent. 40+ minutes on hold with no answer, emails returned (at best) 36 hours after being sent. But even worse is their horrible website, which is why they make customers delend on their terrible customer service. for For example, I have an account with two different balances showing. How much is in there? You have to contact the nonexistent customer service. I have a debit card with them that gets declined. Go on the website and... read more
Business response:
Hello ****,We're sorry to hear that this has been your experience with us. We appreciate your candid feedback about our service and technology and will use it in the future to make our user experience better.
Navia Benefit Solutions (NBS) is the company that my work/health insurance uses for the flex spending account (fsa). The point of the *** is to take pre-tax money from MY paycheck to be used at a later date for MY HEALTHCARE COSTS. It does not matter what my insurance pays, what does matter is the amount I paid-the whole and sole purpose of the ***. I submitted different receipts for reimbursement, one from a DENTIST and one from an ANESTHESIOLOGIST. I submitted the receipt for my dental work several times and it was denied ... read more
Business response:
Hello ******,We understand how frustrating this experience was for you.Apologies for any inconvenience caused. Please contact us at ************** to address your reimbursement concerns.
When you come in they tell you everything you want to hear. You will feel like you are going to be part of a family. Down to the ridiculous song they make you sit through during orientation. Its all an illusion. Everything is not as it seems. Get ready to work a ton of over time that wasnt disclosed in the beginning and have no work life balance at all. My manager would wait until the end of a very long shift that we werent even supposed to be working to complain about her divorce and talk about her life and her kids. People... read more
Business response:
Thank you for sharing your feedback. We take concerns like yours seriously, as we deeply care about the well-being and success of our employees. Our company strives to create a positive and supportive environment, and were committed to addressing the issues youve raised. Were actively looking into your feedback and would welcome the opportunity for further discussion offline if you would like.Please let us know, and we will gladly connect you with the appropriate person for a conversation.
PLEASE DO NOT WASTE YOUR MONEY!! I paid them $1,500.00 at the beginning of the month and they cashed my check on the the 3rd. We are now 3 weeks into the month and I still do not have an insurance policy. They keep telling me it will be another 7-10 business days. As far as I'm concerned they have basically stole my money - I PAID FOR A SERVICE AND THEY ARE NOT PROVIDING ME WITH ANYTHING!!
Business response:
Hello *****,We're sorry to hear about the extended wait time to receive insurance coverage. We understand how frustrating that can be. For an update about your account, please contact our customer service department.
I wish I had never signed up for this benefit. I thought it would help me set aside money for daycare but it has been a nightmare. The debit card they gave me did not work and when I called them they said it was the daycare fault. So I had to put in claims. The claims take forever and even if you call and ask them to approve it for some reason the date that you get that money moves around. Everytime I spoke to these people it was a "talk to your employer." For the life of me I can't figure out how my employer which is a hosp... read more
Business response:
Hello ***,We're sorry to hear that you've had this unfortunate experience with us. We understand how frustrating it can be when the system doesn't work as it should. Hopefully now that your debit card has been activated, everything will work out for you. Again, we're very sorry about all the hoops you had to jump through to get your daycare expenses covered.
I've been submitting the same claim for 3 years for a medical treatment abroad. The first year that I submitted in 2022 I called them before to see what documents they need to approve this reimbursement. So me and my husband have been summitting the same documents requested for 3 years. This year claim was approved for my husband and denied for me. I called them and now they are saying they need a different kind of documents to approve mine. So looks like rules changed just for me or their employees are not trained enough to... read more
Business response:
Hello Ena,We're sorry to hear your claim was denied. We know how frustrating that can be. Please work with our customer service team to get them the proper documentation so we can process it properly. We appreciate your patience.
I have Cobra through Navia--they have held my premiums and have not sent them nor my eligibility since the end of May to Premera--at this point going back and forth with Premera pointing the finger at Navia and vice versa I have to seek an attorney. I am not getting anywhere with claims being paid by Premera because Navia says I am delinquent on payments even though I have a copy from the portal showing my payments made as well as my credit card statements. Navia's emails says they have me as active but yet Premera says I am... read more
NAVIA ***** CLAIM ******** IS STILL OUTSTANDING. NAVIA IS HOLDING MY $282.88 HOSTAGE. AMOUNT WAS APPROVED. I WAS TOLD THAT IT WAS MISSED DURING THE CHECK RELEASE...WOULD BE CORRECTED THE NEXT DAY.THE AMOUNT WAS APPROVED ON 8-6-24. WE GET REIBURSED DAILY. TODAYS REPORT FROM NAVIA: "NO CLAIMS FOR REIMBURSEMENT." IT IS NOW 8-26-24...NOTHING RELEASED. I AM SENDING EMAILS DAILY...SOMETIMES MULTIPLE TIMES A DAY. THIS IS UNACCEPTABLE. SOMEONE TAKE CHARGE AND FIX THE PROBLEM. UGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG
Business response:
Hello *****,We're sorry to hear that you've had an issue with getting reimbursed. We know how frustrating that can be. I have forwarded your complaint to our management team. They will reaching out to you to resolve this error.
Absolutely terrible. Second time this year that the ******** FSA reimbursement just stopped reimbursing, despite me making automatic contributions through my employer. The last time this happened, it took 1.5 months to resolve. Get your s*** together. People arent signing up for this because they have disposable income.
Business response:
Hi ****,We're sorry to hear that there has been an error in processing your ******** FSA reimbursements. Please know we are actively looking into this and working on a solution. We appreciate your patience in this matter.
Frequently asked questions about Navia Benefit Solutions
How is Navia Benefit Solutions rated?
Navia Benefit Solutions has a 4.3 star rating with 1,875 reviews.
When is Navia Benefit Solutions open?
Navia Benefit Solutions is open now. It will close at 5:00 p.m.