Navia Benefit Solutions

Alicia L 

on BBB

7 months ago

Navia Benefit Solutions (NBS) is the company that my work/health insurance uses for the flex spending account (fsa). The point of the *** is to take pre-tax money from MY paycheck to be used at a later date for MY HEALTHCARE COSTS. It does not matter what my insurance pays, what does matter is the amount I paid-the whole and sole purpose of the ***. I submitted different receipts for reimbursement, one from a DENTIST and one from an ANESTHESIOLOGIST. I submitted the receipt for my dental work several times and it was denied ... read more

Sara G 

on BBB

8 months ago

When you come in they tell you everything you want to hear. You will feel like you are going to be part of a family. Down to the ridiculous song they make you sit through during orientation. Its all an illusion. Everything is not as it seems. Get ready to work a ton of over time that wasnt disclosed in the beginning and have no work life balance at all. My manager would wait until the end of a very long shift that we werent even supposed to be working to complain about her divorce and talk about her life and her kids. People... read more

James H 

on BBB

9 months ago

PLEASE DO NOT WASTE YOUR MONEY!! I paid them $1,500.00 at the beginning of the month and they cashed my check on the the 3rd. We are now 3 weeks into the month and I still do not have an insurance policy. They keep telling me it will be another 7-10 business days. As far as I'm concerned they have basically stole my money - I PAID FOR A SERVICE AND THEY ARE NOT PROVIDING ME WITH ANYTHING!! 

Kay N 

on BBB

9 months ago

I wish I had never signed up for this benefit. I thought it would help me set aside money for daycare but it has been a nightmare. The debit card they gave me did not work and when I called them they said it was the daycare fault. So I had to put in claims. The claims take forever and even if you call and ask them to approve it for some reason the date that you get that money moves around. Everytime I spoke to these people it was a "talk to your employer." For the life of me I can't figure out how my employer which is a hosp... read more

Ena S 

on BBB

9 months ago

I've been submitting the same claim for 3 years for a medical treatment abroad. The first year that I submitted in 2022 I called them before to see what documents they need to approve this reimbursement. So me and my husband have been summitting the same documents requested for 3 years. This year claim was approved for my husband and denied for me. I called them and now they are saying they need a different kind of documents to approve mine. So looks like rules changed just for me or their employees are not trained enough to... read more

Louis R 

on BBB

10 months ago

I have Cobra through Navia--they have held my premiums and have not sent them nor my eligibility since the end of May to Premera--at this point going back and forth with Premera pointing the finger at Navia and vice versa I have to seek an attorney. I am not getting anywhere with claims being paid by Premera because Navia says I am delinquent on payments even though I have a copy from the portal showing my payments made as well as my credit card statements. Navia's emails says they have me as active but yet Premera says I am... read more

Kelly M 

on BBB

11 months ago

NAVIA ***** CLAIM ******** IS STILL OUTSTANDING. NAVIA IS HOLDING MY $282.88 HOSTAGE. AMOUNT WAS APPROVED. I WAS TOLD THAT IT WAS MISSED DURING THE CHECK RELEASE...WOULD BE CORRECTED THE NEXT DAY.THE AMOUNT WAS APPROVED ON 8-6-24. WE GET REIBURSED DAILY. TODAYS REPORT FROM NAVIA: "NO CLAIMS FOR REIMBURSEMENT." IT IS NOW 8-26-24...NOTHING RELEASED. I AM SENDING EMAILS DAILY...SOMETIMES MULTIPLE TIMES A DAY. THIS IS UNACCEPTABLE. SOMEONE TAKE CHARGE AND FIX THE PROBLEM. UGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG 

Anne A 

on BBB

11 months ago

Absolutely terrible. Second time this year that the ******** FSA reimbursement just stopped reimbursing, despite me making automatic contributions through my employer. The last time this happened, it took 1.5 months to resolve. Get your s*** together. People arent signing up for this because they have disposable income. 

Charlie H 

on BBB

a year ago

I'm so glad that my employer decided not to use Navia anymore. Its always such a pain to get reimbursements (regular/FSA) via Navia. I always have to submit my receipts 3-4 times just to get it reviewed. Navia really needs to hire competent workers who can review the receipts. If you can't even see the date/amount/service in the receipt which are clearly in BOLD, whats the point. Navia shouldn't be allowed to do business.