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Navia Benefit Solutions
- Financial Services
- Renton, WA
About this business
Location details
600 Naches Ave SW, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 5:00 p.m. | |
| Tue | 5:00 a.m. to 5:00 p.m. | |
| Wed | 5:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 a.m. to 5:00 p.m. | |
| Fri | 5:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Navia forfeited my HSA balance of 1500$ end of 2022 after I moved out of employer in Sept 2022. All the FAQs were pointing that HSA will be rolled over automatically every year even after termination. Even I was able to keep the account open for multiple years after moving out of HDHP plan. Total scam.
Business response:
Hi ********, Thanks for providing feedback and sharing your experience with us. We would like to speak with you about this experience, a manager will be reaching out directly to you.
Terrible customer service. Having such a hard time getting my doula services approved and covered for FSA. Agents feeding misinformation and speaking on topics they are clueless about (ie. the difference between a medical doctor/OB and a doula). I have them through an employer and I wish there was a way you could drop them and use an alternative service, if there was I would.
Business response:
Hello Gi, We're sorry to hear that you've received misinformation about FSA eligible expenses. I have forwarded your complaint to our customer service managers and they will be reaching out to you directly. We appreciate you providing feedback about the service you received and giving us a chance to make it right.
I just spend 2 hours on the phone between Navia Benefits, CVS CareMark and Regence. I still cannot fill my prescriptions 2 full months and 3 premium payments into my retirement. Navia just passes the buck. ******* finally admitted that I did call on June 6th and inquired about my pharmacy benefits but then said because it was still in the "window" for my benefits to start, they did nothing but note my call.I'm very frustrated with this company and disappointed that King ****** contracts with such a substandard company
Navia Benefit Solution is horrible. I have been paying premiums to them and they do not pay the health care provider. Now I need to get my money back and pay directly to provider. Navia strings you along, all the while I would communicate with my health care provider directly. This is a COBRA, so I have no way of choosing whom to pay.Horrible, I feel sick to my stomach having to deal with this for the past 4 months. It is not fun to may these calls and sit and wait while this Automated Bull C*** plays. I was on hold for at l... read more
Business response:
Hi *****, We're sorry to hear you've received less than stellar service from Navia. I am forwarding your compliant to our management team and someone will be reaching out to you to work towards a resolution.
Before Navia, our employers used other benefit company. I have never got denied when I submitted claims. Now with Navia, I had so many of my claims got denied. I always need to enclose EOB every time in order to get approved. I spoke with one agent and asked him to review some of my denied claims, he would have approved my claims rather than denied them. There is no inconsistency in processing the claims. It depends on the person who is processing your claim. The denied letter does not specify the real reason by your claim i... read more
Business response:
Hello Sol, we regret to hear you've had a negative experience with Navia Benefit Solutions. We appreciate you bringing this to our attention and will use your feedback to help train our claims processors.
Awful, ruthless, and terrifyingly inhumane approach to claims. Always deny, deny, deny. Always.
Business response:
Hello *****, we regret to hear you've had a negative experience with Navia Benefit Solutions. We appreciate you bringing this to our attention. We would love to work toward a resolution, please contact us at ************************************************************** or **************.
Frequently asked questions about Navia Benefit Solutions
How is Navia Benefit Solutions rated?
Navia Benefit Solutions has a 4.4 star rating with 1,893 reviews.
When is Navia Benefit Solutions open?
Navia Benefit Solutions is closed now. It will open on Monday at 5:00 a.m.