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Navia Benefit Solutions
- Financial Services
- Renton, WA
About this business
Navia is a nationwide consumer-directed benefits administrator with an unparalleled commitment to customer service. The company provides innovative and approachable health, life, and compliance solutions for companies of all sizes. Founded in 1989 as Flex-Plan Services, Navia has grown into one of the nation’s premier benefit administrators with service locations in Seattle, Kansas City, Kalamazoo, MI, and Fresno, CA.
Location details
600 Naches Ave SW, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 5:00 p.m. | |
| Tue | 5:00 a.m. to 5:00 p.m. | |
| Wed | 5:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 a.m. to 5:00 p.m. | |
| Fri | 5:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service. Having such a hard time getting my doula services approved and covered for FSA. Agents feeding misinformation and speaking on topics they are clueless about (ie. the difference between a medical doctor/OB and a doula). I have them through an employer and I wish there was a way you could drop them and use an alternative service, if there was I would.
I just spend 2 hours on the phone between Navia Benefits, CVS CareMark and Regence. I still cannot fill my prescriptions 2 full months and 3 premium payments into my retirement. Navia just passes the buck. ******* finally admitted that I did call on June 6th and inquired about my pharmacy benefits but then said because it was still in the "window" for my benefits to start, they did nothing but note my call.I'm very frustrated with this company and disappointed that King ****** contracts with such a substandard company
Navia Benefit Solution is horrible. I have been paying premiums to them and they do not pay the health care provider. Now I need to get my money back and pay directly to provider. Navia strings you along, all the while I would communicate with my health care provider directly. This is a COBRA, so I have no way of choosing whom to pay.Horrible, I feel sick to my stomach having to deal with this for the past 4 months. It is not fun to may these calls and sit and wait while this Automated Bull C*** plays. I was on hold for at l... read more
Before Navia, our employers used other benefit company. I have never got denied when I submitted claims. Now with Navia, I had so many of my claims got denied. I always need to enclose EOB every time in order to get approved. I spoke with one agent and asked him to review some of my denied claims, he would have approved my claims rather than denied them. There is no inconsistency in processing the claims. It depends on the person who is processing your claim. The denied letter does not specify the real reason by your claim i... read more
Awful, ruthless, and terrifyingly inhumane approach to claims. Always deny, deny, deny. Always.
Frequently asked questions about Navia Benefit Solutions
How is Navia Benefit Solutions rated?
Navia Benefit Solutions has a 4.4 star rating with 1,850 reviews.
When is Navia Benefit Solutions open?
Navia Benefit Solutions is closed now. It will open tomorrow at 5:00 a.m.