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Navia Benefit Solutions
- Financial Services
- Renton, WA
About this business
Location details
600 Naches Ave SW, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 5:00 p.m. | |
| Tue | 5:00 a.m. to 5:00 p.m. | |
| Wed | 5:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 a.m. to 5:00 p.m. | |
| Fri | 5:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They're like any insurer: they default to "no." No to annual eyeglasses, no to devices for collecting data for managing blood sugar, no for "stocking up" (?!?) on items you need if you have money at the end of the year.At this point, there is NO WAY there is an actual tax benefit using Navia FSA.
Business response:
Hi *******, we're sorry to hear that you've had difficulties getting expenses reimbursed. We know how frustrating it can be when you can't use your funds. Most of items you listed are eligible expenses, but may need additional documentation to be approved. We highly encourage you to reach out to our customer service department at ************************************************************** to speak with a benefit expert so we can get those items processed for you.
I have had nothing but problems, trying to navigate the Navia system the past 2 years.I can find the instructions on how to, but am still not able to find where to submit a claim.When I call in for help, the wait time is 20 minutes.The A I phone system tells my 4 different balances that I find impossible to understand, HRA, HSA, Merc, etc. I ended up losing money I contributed, as well as what my employer contributed.It has been a nightmare for me.
Business response:
We're sorry to hear that you've had issues submitting a claim. We are experiencing a higher than normal wait time seeing as it's the beginning of the year for many participants. We would highly suggest you visit our *********** -********************************************************. You can find walkthrough tutorials on how to submit a claim. Hope this helps!
If this company (Navia) owes you money, hope and pray. It's like trying to draw water out of a rock. I was on their COBRA for a couple of months, my employer switched to a different COBRA company, so I had an extra month and a half payment to Navia that was supposed to be refunded back to me. This refund process has been a battle and is still ongoing. I must admit their agents or account associates are nice and courteous, I feel bad for them because the company itself is run poorly and isn't transparent with clients. I was t... read more
Business response:
<p>Hello *****, we're sorry to hear that you've not had a great experience with us. We understand how frustrating it is to deal with a less than ideal circumstance. I have forwarded your review to our COBRA management team, they will be reaching out to work towards a solution.</p>
This company needs to be investigated. They have denied multiple claims erroneously. When I did finally reach a representative they agreed and yet there was no follow up. It seems that their goal is to make money on the float as well as to keep denying claims so that users forfeit their money when the new year starts. A class action suit should be started soon.
Business response:
We're sorry to hear you've had issues with being reimbursed, we understand how frustrating that can be. We appreciate you sharing your frustration and will share it with our management team. We would appreciate the chance to make this right.
Truly awful. They lead first with denials , the customer service is rude and doesn't seem to know or understand the rules. It shouldn't ALWAY take hours of phone calls and time to get reimbursed for a $35 ******* treatment and other really clearly eligilbe health expenses. Other reviews have used the words "Inefficient" "Unresponsive" "terrible" I don't disagree. My company used another benefit service for years and I never had a bad experience. With them, every interaction is at best "inefficient" and genreally just awful.
Business response:
<p>We deeply regret to hear about your disappointing experience with our service, and we sincerely apologize for any inconvenience or frustration you encountered. At Navia, we strive to provide exceptional customer service and ensure that all eligible health expenses are processed promptly and efficiently. It is disheartening to learn that we fell short of meeting your expectations. We understand the importance of quick reimbursement for eligible expenses, and we apologize for any delays you faced in this process. Our team i... read more
Inefficient and and unresponsive when it comes to resolving customer complaints. Have been calling them multiple times for more than month regarding a check I had sent them. They have not been able to locate it for more than 45 days and worse they didn't have an explanation about what was going on.
Business response:
Hi ****, we're sorry to hear you've not received the customer service we strive for. A manager would like to speak with you about this to get further information, please call us at ************** so we can work towards a resolution.
Navia is the worst. We have legitimate claims to get our pre-tax money back and it is almost impossible. They deny 90% of everything. Keep in mind, this is the money that we have put into this account to pay our high deductible. They adjust even when the money out of pocket is higher. I have over $4000 in there because it rolled over from last year. I am convinced this is just another stupid program to fleece the consumer. Just disgusting!
Business response:
Hi ********, we're sorry to read a review like this about Navia's services. Please reach out to our customer service department for any help getting your claims reimbursed.
My card expired and I didn't receive a new card. I called to request a new card on 1/3/23 it's now 1/19/23 and I still don't have a new card. Poor customer service. I would never recommend them.
Business response:
Hi ******,We're sorry to hear that you have not received your new debit card in the mail. I have forwarded your complaint to our management team and they will connect with you to ensure you receive your card.
10/24/2022 If I could, I would give them a 0. I was on Cobra, and I needed to find another ********* company. I was trying to get on a gov. ********* plan until I could get on ********* I got a phone call right away from Navia saying they saw I was looking for health *********. They made it seem as if they were through the government. I swear everyone that works at that company are scam and Con artists. (Very Very good Con artists). They misinformed me, lied to me, and put me through h*** I was told that I would have pharmac... read more
Frequently asked questions about Navia Benefit Solutions
How is Navia Benefit Solutions rated?
Navia Benefit Solutions has a 4.3 star rating with 1,875 reviews.
When is Navia Benefit Solutions open?
Navia Benefit Solutions is open now. It will close at 5:00 p.m.