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Navia Benefit Solutions
- Financial Services
- Renton, WA
About this business
Location details
600 Naches Ave SW, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 5:00 p.m. | |
| Tue | 5:00 a.m. to 5:00 p.m. | |
| Wed | 5:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 a.m. to 5:00 p.m. | |
| Fri | 5:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm so glad that my employer decided not to use Navia anymore. Its always such a pain to get reimbursements (regular/FSA) via Navia. I always have to submit my receipts 3-4 times just to get it reviewed. Navia really needs to hire competent workers who can review the receipts. If you can't even see the date/amount/service in the receipt which are clearly in BOLD, whats the point. Navia shouldn't be allowed to do business.
Business response:
Hello *******. We're sorry to hear that you had complications getting reimbursed for your FSA expenses. We appreciate you bringing this to our attention and will use your feedback to enhance our processes.
Beware. They bury the fact that if you don't use the money you set aside for medical expenses within a year it goes to the the plan administrator. I don't know what idiot thought up this scheme, but it's a big shock when you try to use the funds you thought you had available.
Business response:
Hi ******. Yes, Flexible Spending Account (FSA) plans have a use-it-or-lose it clause. The federal government has set up this stipulation to ensure participants use their funds. FSA plans do have optional features such as carryover and ***** periods to alleviate the possibility of losing your unspent funds. We're sorry that you were not informed of how these plans work and that you were unable to use your funds at the end of your plan year.
Navia is the worst company to use as a COBRA adminsitrator. Clearly the BBB and the State Attorneys General need to get involved. I am on autopayment, yet just about every month for the last three months going, my insurer (CIGNA) terminates my coverage. I don't know if it's becuase NAVIA is not paying them or what, but getting them on the phone is worse than pulling teeth. You call, enter your verification information, then get told you are being transferred. A series of about 20k annoying beeps, and a message that will tell... read more
Business response:
<p>Hello,</p><p>We're sorry to hear you've had such a difficult time with your COBRA benefits. We understand that this is incredibly frustrating. I have forwarded your feedback to our COBRA **************** manager so we can work on our processes and reduce call hold times.</p>
My card keeps getting declined despite having full balance. I think it's not activated so I email customer service. They send me a phone number and it puts me in the most insane scam of an IVR experience I've ever been in. They try and give me a free monitoring device, have a fake agent they transfer you to that is clearly a recording but they claim to be a person, then push you into like 10 consecutive cross-sells without ever being able to reach a service rep or skip. This is insane
Business response:
Hi ***, thank you for bringing this to our attention. We're sorry to hear of your experience and want to assure you that activating your debit card should not trigger a scam experience. We would suggest you reach out to customer service again to confirm you received/called the correct number. We will use your review to ensure that our IVR experience is smooth and credible.
Navia *** Mastercard - 1st couple uses declined...Navia says merchants don't support their card Took a child to pediatric urgent care & then tried to pick up a script at a major grocery store chain pharmacy last night. Navia declined both charges despite their being plenty of money in there. We called Navia and they are saying the places we used it don't support their card type....if that's true how was the vendor able to run their card and get to the point of being declined on Navia's side which shows in the Navia site. The... read more
Business response:
<p>Hi ******,</p><p>We're sorry to hear you had issues using your card at several merchants.You can to use the debit card at any merchant using the Inventory Information Approval System (IIAS) and at any medical providers who use the MasterCard system. You can also use the debit card at any 90% rule merchants. You can find out more information about this IIAS and merchant rule here:************************************************************************************************************. You can also submit a reimbursement... read more
It's...honestly amazing that a business can be this bad at the one thing that they do.Navia (for my purposes as a COBRA user) is a payment company. You pay them, they pay the healthcare provider. The literal only thing they need to do is contact you if there are payment issues.They have now failed to do this TWICE. The first time, fine, maybe that's just me. I tried to set up automated payment, and it didn't work (despite having shown a confirmation screen when it was first set up). But I didn't know that. They defaulted (wi... read more
Business response:
<p>Hi *********,</p> <p>We're sorry to hear that you've had issues with our system, communications, and maintaining COBRA coverage. We understand how frustrating that is. We would love the opportunity to make this right - please contact our COBRA customer service team directly at1-877-920-9675 or cobra@naviabenefits.com.</p>
Very hard to submit claims and get them approved. Everything is denied with a blanket letter it is hard to see which claim it is that is denied. **************** takes a long time to get back to you and even denies $20 copays.
Business response:
<p>Hi ******,</p><p>We're sorry to hear you've had a difficult time getting your claims approved. We understand how frustrating that can be. We would appreciate another opportunity to help you get your claims approved. Please reach out to our customer service team at **************************************************************.</p>
Terrible experience. Submitted claims for hearing aids and a dental appointment. Clearly eligible with receipts from the provider. Tried substantiating 2x only to receive insufficient and not eligible. Super difficult to get them on the phone. Next option legal route and work with my HR team to resolve. Definitely will voice my xp with my employer to seek an alternative moving forward.
Business response:
<p>Hi ****,</p><p>We're sorry to hear you've had some difficulties getting reimbursed and understand your frustration. We would appreciate the opportunity to resolve this for you, please call us at ************.</p>
I was told FSA Reimbursements get deposited on Tuesdays and it is a week turn around. It is more than this and it varies. So I call every time I want my money. They get the second star because the customer service person has been polite and able to process the claim while I briefly hold. But I should not have to call every time for them to process a claim.We now are to get debit cards. This would solve problem above I would think. Well it has been showing as "requested" for 6 weeks. I called 2-3 weeks ago and was told they p... read more
Business response:
<p>Hi ****, we are sorry to hear you've had delays in your reimbursements and receiving your debit card. We have had longer than normal turnaround times the last month or so. We greatly appreciate your patience and are glad you had good experience with our customer service reps.</p>
Frequently asked questions about Navia Benefit Solutions
How is Navia Benefit Solutions rated?
Navia Benefit Solutions has a 4.3 star rating with 1,875 reviews.
When is Navia Benefit Solutions open?
Navia Benefit Solutions is open now. It will close at 5:00 p.m.