This profile has been claimed by the business owner or representative.
Navia Benefit Solutions
- Financial Services
- Renton, WA
About this business
Navia is a nationwide consumer-directed benefits administrator with an unparalleled commitment to customer service. The company provides innovative and approachable health, life, and compliance solutions for companies of all sizes. Founded in 1989 as Flex-Plan Services, Navia has grown into one of the nation’s premier benefit administrators with service locations in Seattle, Kansas City, Kalamazoo, MI, and Fresno, CA.
Location details
600 Naches Ave SW, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 5:00 p.m. | |
| Tue | 5:00 a.m. to 5:00 p.m. | |
| Wed | 5:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 a.m. to 5:00 p.m. | |
| Fri | 5:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Beware. They bury the fact that if you don't use the money you set aside for medical expenses within a year it goes to the the plan administrator. I don't know what idiot thought up this scheme, but it's a big shock when you try to use the funds you thought you had available.
Navia is the worst company to use as a COBRA adminsitrator. Clearly the BBB and the State Attorneys General need to get involved. I am on autopayment, yet just about every month for the last three months going, my insurer (CIGNA) terminates my coverage. I don't know if it's becuase NAVIA is not paying them or what, but getting them on the phone is worse than pulling teeth. You call, enter your verification information, then get told you are being transferred. A series of about 20k annoying beeps, and a message that will tell... read more
My card keeps getting declined despite having full balance. I think it's not activated so I email customer service. They send me a phone number and it puts me in the most insane scam of an IVR experience I've ever been in. They try and give me a free monitoring device, have a fake agent they transfer you to that is clearly a recording but they claim to be a person, then push you into like 10 consecutive cross-sells without ever being able to reach a service rep or skip. This is insane
Navia *** Mastercard - 1st couple uses declined...Navia says merchants don't support their card Took a child to pediatric urgent care & then tried to pick up a script at a major grocery store chain pharmacy last night. Navia declined both charges despite their being plenty of money in there. We called Navia and they are saying the places we used it don't support their card type....if that's true how was the vendor able to run their card and get to the point of being declined on Navia's side which shows in the Navia site. The... read more
It's...honestly amazing that a business can be this bad at the one thing that they do.Navia (for my purposes as a COBRA user) is a payment company. You pay them, they pay the healthcare provider. The literal only thing they need to do is contact you if there are payment issues.They have now failed to do this TWICE. The first time, fine, maybe that's just me. I tried to set up automated payment, and it didn't work (despite having shown a confirmation screen when it was first set up). But I didn't know that. They defaulted (wi... read more
Very hard to submit claims and get them approved. Everything is denied with a blanket letter it is hard to see which claim it is that is denied. **************** takes a long time to get back to you and even denies $20 copays.
Terrible experience. Submitted claims for hearing aids and a dental appointment. Clearly eligible with receipts from the provider. Tried substantiating 2x only to receive insufficient and not eligible. Super difficult to get them on the phone. Next option legal route and work with my HR team to resolve. Definitely will voice my xp with my employer to seek an alternative moving forward.
I was told FSA Reimbursements get deposited on Tuesdays and it is a week turn around. It is more than this and it varies. So I call every time I want my money. They get the second star because the customer service person has been polite and able to process the claim while I briefly hold. But I should not have to call every time for them to process a claim.We now are to get debit cards. This would solve problem above I would think. Well it has been showing as "requested" for 6 weeks. I called 2-3 weeks ago and was told they p... read more
They're like any insurer: they default to "no." No to annual eyeglasses, no to devices for collecting data for managing blood sugar, no for "stocking up" (?!?) on items you need if you have money at the end of the year.At this point, there is NO WAY there is an actual tax benefit using Navia FSA.
Frequently asked questions about Navia Benefit Solutions
How is Navia Benefit Solutions rated?
Navia Benefit Solutions has a 4.4 star rating with 1,851 reviews.
When is Navia Benefit Solutions open?
Navia Benefit Solutions is closed now. It will open tomorrow at 5:00 a.m.