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Neal & Neal Team
- Real Estate
- San Antonio, TX
About this business
Location details
4618 DeZavala Rd, San Antonio, TX, 78249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Chris told me from the get go he would be able to sell our home. He almost had it down on how long he would have it listed. Never did he not return my calls. No matter what time of the day I would receive communication. Text, call, email or personally we received communication.
We were extremely disappointed on how Mr Jacobs represented us. We felt he was more for the buyer than us and we were his clients. Who, as an experienced agent, in their right mind agrees that your client will pay all closing costs and then never inform them that they were paying some of the buyers closing costs?!?! Does that sound like an agent that has his client’s best interest in mind!! He should have said ‘the buyers are asking you to pay some of their closing costs, do you understand & agree?’ That never happened!!! I ... read more
Business response:
I am sorry you feel the way you do. Unfortunately, your claims are inaccurate. I was clear about the offer asking for closing costs. We priced your home as such to allow for closing costs to get to the Net you wanted. On 2 occasions I explained the breakdown of closing costs in person and over the phone. I also broke it down VIA text and a secure document sharing program that shows when you reviewed it. I do not recall ever having a conversation in regards to your dresser drawers. While it was your first time selling, I walk... read more
We did appreciate the discounted commission of the services. We were somewhat disappointed that our listing agent was not the agent present for our one and only open house. Additionally, we felt kind of abandoned around three weeks in due to the listing agent not contacting or corresponding with. We initiated nearly all correspondence.
Business response:
Mr. and Mrs. Chavez, I want to apologize for how you feel. As I had mentioned at the beginning, I often do not do open houses because of our team approach and Buyer Specialist roles. Our listing agents do not represent buyers on our listings due to conflict of interest and your best interest at the forefront. In reference to follow up, I have multiple examples of communication throughout the entire process. We pride ourselves on follow up and have built the model of our business based on that. There were many cases where we ... read more
Stunning incompetence at simple communications from multiple members of this so-called team: blown appointment, no response to either phone calls or emails, listed number is out of service, and clueless employees. On 6/5/2018, I called about a Zillow listing, and left a message asking two very specific, simple questions: verify HOA dues, and ratio of renters to owner-occupants for a condo property. No response. On 6/6/2018 I called another number for that same listing. I was connected with a Zillow representative, rather tha... read more
Business response:
I am sorry that you feel the way you do. I would like to clarify the events and how Zillow works. The evidence we have is inquiries on the 6/7th. I do think all the confusion came when you inquired on the property originally (which is not directly our listing like you mentioned) the inquiry went to other agents that are not associated to us. We called you a half hour before the first call request was received and left a message asking that you please return our call for further assistance. I do apologize for calling you soon... read more
SELLER BEWARE! Fair warning to anyone seeking a representative for the sale of your property: If you are considering the Neal and Neal team, be very careful before signing a contract with them! They will write in a clause that demands a payment of $450 whether they succeed in selling your house or not. We were most surprised when we were shown the typed-in clause on page 8 of a 10-page contract. Shane Neal carefully explained all the major points of the standard contract (he claimed!), but did not disclose that additional “t... read more
Business response:
I am very sorry to hear that you were unsatisfied. Our team really prides itself on helping our clients sell their properties, but in this situation it was a very unfortunate outcome. The contract disclosed all the information upfront regarding the termination fee, which is in place to recoup a fraction of the cost our team spent listing & marketing your home. The contract was reviewed in full & signed by you both. I wish these concerns had been voiced prior to signing, as I always allow opportunities to field any questions ... read more
MY FORMER HOME WAS LOCATED IN SAN MARINO, CA. WHILE I WAS MARKETING IT, GIVING A LOCAL BROKER THE LISTING, , I ACCESSED CANDIDATE HOMES IN SAN ANTONIO ON THE INTERNET. MR. NEAL HAS WORKED WITH MY SON, MY DAUGHTER;S FRIEND AND ME FOR MANY MONTHS, ALL THE WHILE WE WERE TRYING TO OBTAIN THE BEST PRICE FOR MY 3,700 SQ, FT, HOME IN CA, DURING THE MELTDOWN. MR. NEAL REMAINED ATTENTIVE, CHEERFUL, RELIABLE AND KNOWLEDGEABLE ONLINE AND IN PERSON, GOING TO GREAT LENGTHS TO LET MY SON AND ME TOUR FAR-REACHING PROPERTIES IN THE SAN ANTO... read more
Frequently asked questions about Neal & Neal Team
How is Neal & Neal Team rated?
Neal & Neal Team has a 5 star rating with 2,719 reviews.
When is Neal & Neal Team open?
Neal & Neal Team is open now. It will close at 8:00 p.m.