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Neal & Neal Team
- Real Estate
- San Antonio, TX
About this business
Location details
4618 DeZavala Rd, San Antonio, TX, 78249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
My experince with Shane was wonderful. We purchased a bank foreclosured home that required much acute attention, which Shane delivered. Shane over-saw the tedious paperwork and communicated between the bank, the mortgage lender, and our personal lender and ensured all paperwork was recieved in a timely manner to meet deadlines. He gave us sound advice and guidance as we submitted our bid resulting in a successful purchase. Shane was tremendous and I would recommend him highly.
Working with Clint was smooth and easy from day 1. He was the first and only agent I needed to meet with as he was able to help me through an exciting yet at times stressful and anxiety-provoking experience. He is mild-mannered but appropriately aggressive on the client's behalf which helped faciliate more expeditious communication between all parties involved (contractor, lender, etc.). Impressively, Clint would take it upon himself at times to coordinate such communications evidencing his knowledge of the process and commi... read more
Very unprofessional. Scheduled a tour for today at 1pm. Got confirmation from Zillow and everything. Showed up to the home early with my family, only to see that the tour was cancelled on our way over, no explanation. Booked with another realtor who is taking the initiative of coming out on little to no notice.
We had a very disappointing experience selling our home with this agent. From the beginning, we were not given a clear and accurate breakdown of the total costs associated with selling. My husband and I made the decision to move forward based on the information provided to us, only to find out at closing that we actually had to bring money to the table. Not only did we make no profit on the sale, but we were also required to pay an additional $800 out of pocket on closing day — something we were never informed about beforeha... read more
First time home buyers should stay clear from utilizing him. Houses he provided were more often than not just whatever popped up on the algorithm and not something that would actually suit our needs. Explanations/recommendations of the home buying process were very lacking. Something as simple as what is/is not coming with the house i.e fridge was not communicated and when asked why we were not informed, he states "it's a Texas thing" as if we should already know this. Video walk-throughs of the properties he went out to did... read more
Business response:
I am sorry to hear you were unsatisfied with your home buying experience. It is always my goal to give my clients the highest level of service and care throughout the process. This was a unique situation as you were buying a home completely sight unseen from another state. In a extraordinary market, we were able to secure a home for under asking price and received all requested repairs along with an allowance for new paint since the seller's completed a poor touch up job. I do apologize once again and We wish you the best wi... read more
Chris told me from the get go he would be able to sell our home. He almost had it down on how long he would have it listed. Never did he not return my calls. No matter what time of the day I would receive communication. Text, call, email or personally we received communication.
We were extremely disappointed on how Mr Jacobs represented us. We felt he was more for the buyer than us and we were his clients. Who, as an experienced agent, in their right mind agrees that your client will pay all closing costs and then never inform them that they were paying some of the buyers closing costs?!?! Does that sound like an agent that has his client’s best interest in mind!! He should have said ‘the buyers are asking you to pay some of their closing costs, do you understand & agree?’ That never happened!!! I ... read more
Business response:
I am sorry you feel the way you do. Unfortunately, your claims are inaccurate. I was clear about the offer asking for closing costs. We priced your home as such to allow for closing costs to get to the Net you wanted. On 2 occasions I explained the breakdown of closing costs in person and over the phone. I also broke it down VIA text and a secure document sharing program that shows when you reviewed it. I do not recall ever having a conversation in regards to your dresser drawers. While it was your first time selling, I walk... read more
We did appreciate the discounted commission of the services. We were somewhat disappointed that our listing agent was not the agent present for our one and only open house. Additionally, we felt kind of abandoned around three weeks in due to the listing agent not contacting or corresponding with. We initiated nearly all correspondence.
Business response:
Mr. and Mrs. Chavez, I want to apologize for how you feel. As I had mentioned at the beginning, I often do not do open houses because of our team approach and Buyer Specialist roles. Our listing agents do not represent buyers on our listings due to conflict of interest and your best interest at the forefront. In reference to follow up, I have multiple examples of communication throughout the entire process. We pride ourselves on follow up and have built the model of our business based on that. There were many cases where we ... read more
Stunning incompetence at simple communications from multiple members of this so-called team: blown appointment, no response to either phone calls or emails, listed number is out of service, and clueless employees. On 6/5/2018, I called about a Zillow listing, and left a message asking two very specific, simple questions: verify HOA dues, and ratio of renters to owner-occupants for a condo property. No response. On 6/6/2018 I called another number for that same listing. I was connected with a Zillow representative, rather tha... read more
Business response:
I am sorry that you feel the way you do. I would like to clarify the events and how Zillow works. The evidence we have is inquiries on the 6/7th. I do think all the confusion came when you inquired on the property originally (which is not directly our listing like you mentioned) the inquiry went to other agents that are not associated to us. We called you a half hour before the first call request was received and left a message asking that you please return our call for further assistance. I do apologize for calling you soon... read more
Frequently asked questions about Neal & Neal Team
How is Neal & Neal Team rated?
Neal & Neal Team has a 5 star rating with 2,755 reviews.
When is Neal & Neal Team open?
Neal & Neal Team is open now. It will close at 8:00 p.m.