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Nissan of Downtown L.A.
- Car Dealers
- Los Angeles, CA
About this business
Location details
15 W Washington Blvd, Los Angeles, CA, 90015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:30 a.m. to 9:00 p.m. |
"Horrible experience" Took my nissan titan 2017 hd to service my panel lights where on, it was 3 times to servir departament manager ernesto did not focus on the problems decided to just restart vehicle so panel light could disappear after going back and forth we had a talk with the supervisor finally the problem was fix the vehicle was in service department for more than A MONTH they show me the invoice and the cost to fix the "small issue" come about $9000+ dollars thankfully the warranty still cover it but couldn't never ... read more
Business response:
Dear valued customer, On behalf of our dealership, I would like to apologize for your frustrating experience with our service department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. I spoke with the service supervisor who worked on your vehicle, and if you are open to discussing this issue in further detail, please contact me at your earliest convenience. Thank you for a... read more
"Could improve" Service line was not very long but it took them about 30 minutes to take my information down. Once that was done I received a text from my service agent which I use 2 hours late to ask if my car was ready with no response. What I think should have been a quick fix took over 2 hours of me waiting. Not saying I should have had priority but one less client in your lobby with better experience would bring me back and have me refer friends over.
"Incomprehensibly inept" I leased a new vehicle in July. I traded in my old lease. Part of the deal was Nissan of DTLA would pay off my old lease. 4 months later, after an incessant amount of calls and visits from me IN PERSON, I am still sitting here in the lobby waiting for someone in finance to help me. The finance department has told me, multiple times, that the payment will be sent. Now my lease is in collections and my account has defaulted, causing my credit score to drop 100 points. Every time I show up they have a n... read more
"Labor - $616.00 Parts - $221.00" Called Nisssan all day regarding a quote for refurbished Engine. Requested to speak with Ernie from 10 to approximately 2:30, was not told that he called in sick, until 3. Poor service, finally talked to Dennis.
Business response:
Dear friend, we want to extend our sincerest apologies concerning the issue you had. We pride ourselves in maintaining the highest quality standards for our customers. Unfortunately, Ernie did call in sick that day, but only his manager was notified, and it took a while for the receptionist or whomever was answering your call to receive that information. We hope you will give us an opportunity to discuss this further with you. You can reach out to us by emailing mnavarro@dtlamotors.com. Mia is our customer relation manager a... read more
"Next day car behaved in same manner (not starting)" Same problem continuedl next day after my payment to dealer of $1200.00. My car still fails to start. Seeking legal advice as to how to have my money returned. It has cost me moneyl for carl rental anl Uber since.
"Scammy upselling-- taking advantage of Nissan customers" On June 29th, we came in with some noises that we heard when backing up. There appeared to be some scraping with the wheel so we decided we should take it in to make sure we were ok. Nissan of Downtown did an entire diagnostic and determined that there was no issue. The diagnostic they took at that time showed a completely green-lit battery. On August 17th, we had car troubles again. This time, the car was not turning over properly when starting the ignition-- it was ... read more
Frequently asked questions about Nissan of Downtown L.A.
How is Nissan of Downtown L.A. rated?
Nissan of Downtown L.A. has a 4.3 star rating with 4,836 reviews.
When is Nissan of Downtown L.A. open?
Nissan of Downtown L.A. is closed now. It will open tomorrow at 7:00 a.m.