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Nissan of Downtown L.A.
- Car Dealers
- Los Angeles, CA
About this business
Location details
15 W Washington Blvd, Los Angeles, CA, 90015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:30 a.m. to 9:00 p.m. |
Muy buen servicio pero no sabemos si se hizo el cambio legalmente del automóvil solo te hacen esperar 3 horas una hoja lleno de Kits de cambios pero cero comprobante de si se hizo
Business response:
Lamento escuchar sobre la falta de claridad en el proceso. Nos esforzamos por proporcionar un servicio transparente y eficiente, así que es preocupante saber que no se cumplió con sus expectativas. Me gustaría ayudar a aclarar cualquier duda respecto al cambio del automóvil; por favor, contáctenos cuando pueda para resolver esto juntos. Gracias. Arnold Lal - General Sales Manager - 213-927-7503
I took my car to this Nissan. Initially it was a great experience. A little crowded but I was patient. The associate helping me informed me she would let me know when the car was ready, however 3 hours later I had not been contacted. I decided to go see if the car was ready and it was but she had to gone to lunch. Fast forward to 2 days later and after they informed me everything was great on my car, my battery dies and I need a jump. Not sure what they did to my car but I never had battery issues previously. 2/10 would not ... read more
Business response:
Miranda, we appreciate your patience while we remain in contact to get this resolved. - Nissan of Downtown LA
BUYER BEWARE! From the SALES TEAM up to the SALES MANAGERS, this dealership is filled with DISHONEST and quite frankly RUDE people. WATCH OUT for the sales person Ray; he’s perceptibly dishonest. Equally you should watch out for David Escobar; he’s one of the sales managers and he’s of short patience and EXCEPTIONALLY RUDE. The ADVERTISEMENTS online are NOT REFLECTIVE OF THE TRUE PRICE they’re asking for their vehicles. This dealership charges MARK-UPS and ADD-ons. Additionally they will put PRESSURE on you to try and get yo... read more
Business response:
Hello Noah, It's concerning to learn of your thoughts regarding our team. I can assure you we work to provide complete pricing transparency to guests throughout the entirety of their experience, and that their best interests are our top priority. Purchasing a vehicle is a big decision, and our team is expected to act with integrity and professionalism while assisting every visitor. I’d like to discuss your criticisms with you personally when you have availability and ask that you contact me at the number below. Thank you, Ju... read more
Terrible service department, never got an update on my vehicle, car was there for two days,they didn’t even drive the vehicle to check the drivability issue and i was still charged a diagnostic fee
Business response:
Hello, Thank you for bringing this to my attention. Dealing with the need for repairs is stressful, and it is unfortunate to learn we may have added to your concerns. I assure you the experience you’ve detailed does not describe the care our team is expected to provide guests. When you are available, please contact me at 213-927-7421 so that I can work with you to resolve this matter. Lance Sobczak Service Manager
I wouldn't recommend this dealership to anyone; they are full of lies. I was dealing with Norma Alvarez since February 10,2022. And I told her the situation with my mom's car which is a 2010 Chevy Impala and that the head gasket is blown and could we use that for a downpayment on a SUV; and Norma Alvarez said yes. I also asked her do they take people who has SSI for income; and that my mom doesn't have bad credit and that she only have the credit of paying off her Chevy Impala and other than that my mom doesn't have credit. ... read more
Business response:
Hello Ace, Thank you for making us aware of your concerns with our team. Your time and trust are valuable, and I understand the frustration you and your mother experienced having read your detailed feedback. I can assure you it does not reflect the first-class assistance we want our customers to receive. Moving forward, we wish you both the best and our team will use your experience as an example of an area where we need to improve our service. And if you would like to discuss your experience in more detail, please feel free... read more
"I received a recall notice on my vehicle. Dealerships get..." I received a recall notice on my vehicle. Dealerships get paid pennies on recalls so they take their sweet xxx time because they can make more money on other things. They hope you go away which is what happened with me. I kept calling them and emailing and they don’t seem to care if the steering wheel of their car gets jammed while driving. You only matter when you’re a source of commission. Be warned, if you buy a car from this location and you get a recall they... read more
"I wish I had read reviews on the BBB site before..." I wish I had read reviews on the BBB site before entrusting Downtown Nissan with my vehicle. I brought my car in July 30th. It took 4 days to order and install driver side headlight lamp and replace interior cabin bulbs where the preliminary estimate was off by $250. I had to continuously call for updates on the status of the vehicle and many times put on hold for long periods of time only to be directed to voicemail. The very next day, August 5th, the car stalled out. I ... read more
"They don’t care outsiders. They care so much until you..." They don’t care outsiders. They care so much until you buy one of their vehicle for first 5 visits . You can see how they treat outsider . You bring your Nissan Leaf for charging one day or few times per month until they recognized you. Now they don’t even want you go back there to charge over and over again even few times a month. Their own employees are charging their EV . Unfortunately, they are not friendly at all. I meet few people. They are talking good for a ... read more
Business response:
Hello Asher, I regret to learn you are unhappy with your experience while using our charging stations to power your vehicle. At your earliest convenience, please contact me at 213-598-7703 so I can learn more about your concerns and work with you on a positive solution. Thank you, Jun Choi Sales Manager
"Made an appointment for 7am arrived at 640 obviously it’s..." Made an appointment for 7am arrived at 640 obviously it’s closed there is nowhere to wait besides the alley and block people trying to come and go , so I ended up having to move and went from the first vehicle to the 6th car so I’m thinking no problem I made an appointment only to be told “it’s first come first serve the appointment it’s just to make sure you’re helped” the gentleman that told me that and kept walking , so then why have an appointment system if i... read more
Business response:
Hello, We regret to hear your recent service appointment was not at our typical five-star standards. We're glad to see, however, that our Nissan of Downtown L.A. service team still provided a good experience for you.
Frequently asked questions about Nissan of Downtown L.A.
How is Nissan of Downtown L.A. rated?
Nissan of Downtown L.A. has a 4.3 star rating with 4,836 reviews.
When is Nissan of Downtown L.A. open?
Nissan of Downtown L.A. is closed now. It will open tomorrow at 7:00 a.m.