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Nissan of Downtown L.A.
- Car Dealers
- Los Angeles, CA
About this business
Location details
15 W Washington Blvd, Los Angeles, CA, 90015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:30 a.m. to 9:00 p.m. |
You desperately need to speed up your procedures and operation. Almost 3.5 hours for an oil change is not good at all. Litsy nice young lady AJ good young man
Business response:
Thank you for your feedback, and we apologize for the waiting time. We’re addressing this issue to improve our efficiency. We appreciate your patience, and we will pass your compliments along to Litsy and AJ. Thank you for choosing Nissan of Downtown LA!
I would rate this dealership less than one star. My experience with the service department has been very disappointing to say the least. I brought in my car for a specific issue—a turn signal bulb that kept burning out. Seven months earlier, another dealership had replaced the motherboard, per my request, but the problem continued. After moving to Los Angeles, I hoped Nissan Downtown would finally diagnose the issue properly. Instead, the service advisor tried to charge me $780 just for the diagnostic, claiming it required e... read more
Business response:
Hi Claudia, thank you for taking the time to share your experience. We understand your frustration regarding the communication, delays, and the concerns surrounding the diagnostic process and repair recommendations for your vehicle. We appreciate you bringing these concerns to our attention and apologize for the experience you described. Ricardo Rodriguez - Asst. Service Manager - ricardorodriguez@dtlamotors.com
Definitivamente no regreso a este dealer el vendedor fue de lo peor lastima que no recuerdo su nombre
Business response:
Lamentamos mucho escuchar sobre su experiencia, y queremos asegurarnos de que cualquier problema sea rectificado. Nos esforzamos por brindar un excelente servicio al cliente, así que le pedimos disculpas si este no fue el caso durante su visita. Por favor contáctenos para discutir más detalladamente lo sucedido. Gracias, Arnold Lal - General Sales Manager - 213-927-7503
Disappointing experience at Nissan of Downtown LA. While some of the sales staff were professional, our interactions with sales management and the finance team lacked transparency and professionalism. We came in pre-approved and ready to purchase a vehicle, yet reasonable questions regarding pricing, add-ons, and fees were met with dismissive and discourteous behavior. Purchasing a vehicle should be a positive experience, especially when customers come prepared and ready to buy.
Business response:
I'm really disappointed to hear about your experience. I'd like to learn more about what happened and see how I can assist you moving forward. Please don't hesitate to reach out to me so that we can discuss this further. Thank you for sharing your feedback with us. Arnold Lal - General Sales Manager - 213-927-7503
El peor servicio que hemos recivido nos trataron peor que que si fueramos criminales a mi y a mi esposo
Business response:
Lamento mucho escuchar sobre su experiencia. Esto definitivamente no suena como el servicio que nos esforzamos por brindar. Me gustaría entender más sobre lo ocurrido para poder rectificar esta situación. Por favor, contácteme cuando pueda. Gracias. Arnold Lal - General Sales Manager - 213-927-7503
I had a terrible experience with Nissan of Downtown LA. I feel completely deceived. The dealership made a misleading contract in which, due to their own error, they listed the wrong model of the truck I purchased. When I discovered the issue in the paperwork, I went back to the dealership immediately. They brushed it off like it was nothing. After I stated I would take legal action, they sent me a signed letter canceling the contract and instructing me to return the vehicle. But when I followed their instructions and brought... read more
Business response:
Hi JM, I'm truly sorry about your frustrating and unprofessional experience. This is not what we strive for at all, and I'd like the chance to speak with you about this in more detail. Please reach out to me at your earliest convenience, thank you. Frank Pestano - General Manager - frankpestano@dtlamotors.com
It’s a good service but the waiting time it’s too long I’m thinking to go somewhere else next time
Business response:
Hello, we apologize for the extended wait times. The team strives to complete service appointments as efficiently as possible; however, sometimes variables out of our control may affect timelines. If you have any further concerns or questions, I'd be happy to speak with you personally, thank you. Lance Sobczak - Service Director - 213-927-7421
Came in as gate was opening . First in . The parking guy ask that I go to back of line telling me I would remain first . Then he allowed a 3 customer to move to spot one . I asked why he lied to me . He smiled and said Good morning . It was rude and not a good start . He told me that the lady said I drove around her but I was at the gate as it opened . Rude man did not like the way he treated me at all .
Business response:
Thank you for bringing this to our attention. I'd like to speak with you further so I can learn more and address this properly. Please reach out to me directly, thank you. Lance Sobczak - Service Director - 213-927-7421
I went to check a car that was listed as 14,222. I drove the car, I liked (pre owned certified) even if the car didn't look like a pre owned certified with lots of scratches and signs of use I decided to take it. When we were going to sign the papers to buy the car the price went up to 19k! This is just ridiculous. I drove all the way from OC to LA just for this frustration. I do not recommend this dealership to anybody! They added a lot of things that we don't need such as perma plate, 3M and theft guard. The sales person d... read more
Business response:
Hello, it's concerning to hear about your frustrating sales experience. We strive for transparency with our pricing and are always open to negotiate. I'd like the opportunity to address these issues directly with you, so please feel free to reach out at your convenience. Thank you. Arnold Lal - General Sales Manager - 213-927-7503
Frequently asked questions about Nissan of Downtown L.A.
How is Nissan of Downtown L.A. rated?
Nissan of Downtown L.A. has a 4.3 star rating with 4,836 reviews.
When is Nissan of Downtown L.A. open?
Nissan of Downtown L.A. is closed now. It will open tomorrow at 7:00 a.m.