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Nissan of Downtown L.A.
- Car Dealers
- Los Angeles, CA
About this business
Location details
15 W Washington Blvd, Los Angeles, CA, 90015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:30 a.m. to 9:00 p.m. |
"DISAPPOINTED CUSTOMER!" Ceasar in the service dept helped us and discouraged us by saying we will have to wait a long time. We waited 41/2 hours
Business response:
We appreciate your patience and we're disappointed your service took this long. We'll be using this as a learning opportunity and working hard to make sure basic services are completed in a more timely manner. Should you like to discuss this in any further detail, please contact me. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com
"Horrible Experience" I arrived at the dealership at approximately 9:22 A.M. I asked for Ace Games my regular service advisor. I was told he was no in. I was assigned Jonathan Robles. I advised him of my concerns. H e wrote up the order, so I thought. At 1:30 p.m., 4 hours later I had not heard anything from Jonathan Robles, which was strange, because Ace always keeps me informed of whats is going on. I went to the Service Advisors area and Jonathan was not in the area. I spoke to who I believe was the supervisor and explain... read more
Business response:
Pat, We're very disappointed to see you didn't receive the high-quality service that you typically receive from Ace. Your business is extremely important to us, which is why I'd like to speak to you about your recent visit in further detail. Please contact me when you have an opportunity. I look forward to speaking with you. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com
"Why make an appointment?" I had an appointment for 9 am. I left the dealership about 1230. 3.5 hours for an oil change and tire rotation And when I got home I realized that they didn’t even rotate my tires. What a waste of time and money.
Business response:
We understand your time is valuable, which is why it's disappointing to see it took this long to complete basic services. We're also disappointed that you don't believe your tires were rotated. I'd like to learn much more about this, as both your opinion and business are extremely important to us. Please contact me when you have a moment. I hope to hear from you. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com
"Triple charges for service??" Got an estimate for tuneup. Selected an option for around $400. Left the car for service. Late in the day received update that service was complete. It looked like the bill was well over $1,000. Immediately called. Was left on hold for 5 minutes only to be told the service rep was busy. Did I want to leave a message. I did. Ultimately I think this may have been a technical glitch but ... I am STILL waiting for a return call three days later. I call BS
Business response:
We're disappointed to see there was an issue regarding your bill. If this issue still hasn't been resolved, please contact me so I can help get this taken care of. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com
"Very unprofessional " Rafael Rios was very rude and unprofessional. Had it not been for Johnny and his great customer service making up for the lack of respect provided by Rafael, I would have taken my business elsewhere.
Business response:
We're disappointed to see that you had a negative experience with a member of our team but happy to see other members of our team stepped up and provided you with the quality service you deserve. Thank you for your feedback and we look forward to providing you with 5-star service at your next visit. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com
"Incompetence or dishonesty you decide" As posted on Yelp yesterday: It's near impossible to find service you can trust anymore. This morning I took my Nissan Rogue to Nissan of downtown LA for a scheduled oil change and tire rotation. Was warmly greeted by Dave and my car was whisked away for service, an hour later Dave called to let me know all the work was performed, showed me the proper documents and I was good to go. Just one thing caught my eye. Of the four tires, only one has a yellow dot on it, it is the right rear t... read more
Business response:
Bill, Providing quality and accurate service is extremely important, which is why this is so disappointing to read. I'd like to speak to you in greater detail about this, as both your opinion and business are extremely important to us. Please contact me when you have a moment to speak. I hope to hear from you. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com
"Irresponsible service" It’s a truly unsatisfied experience I had with Downtown Nissan. I went in for my recall of 2016 Nissan Rogue and when I asked how long it’s gonna take and the service advisor said 1-2 hours. I waited 6 hours and I even texted him if my car was ready. I didn’t receive a single phone call or text message so I called myself to service department to ask if my car was ready. That’s how I picked ur my car. Terrible experience with Dennis & Downtown Nissan.
Business response:
Hi Jennie, Communication is vital, which is why we're so disappointed to read this. We appreciate your feedback and will be working hard to improve on this. Should you like to discuss this any further, please contact me. Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com
"Went back to Lease another vechile" Victor, my salesman did a wonderful good, as he did the first time I leased my car from DTLA Nissan, he's the reason I went back and dealt with him again. But OMG, the finance dept is slower then a snail. I sit there for 4 fours just to sit in front of the finance man. Also, I dislike there Service dept. They have not resolved an issue with my 2018 Midnight Edition Maxima. That has been on going to 11 months. Oscar, Ernesto Service Manager are not very helpful.
Business response:
While pleased to see you've received quality service from our sales team, we're disappointed the same can't be said about our finance and service teams. It's our goal to have all departments provide our customers with the 5-star service they deserve. We appreciate your feedback and should you like to discuss any issues you've faced here, please feel free to contact me. Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com
"Service " Took to long. Then was told my tires were rotated , but we’re not. Car sat parked for 20 min after oil change was done. Then asked , then paperwork was sent to Receptinist
Business response:
We understand your time is valuable and we're disappointed you feel as if it was wasted. We're also disappointed to see your tires were not rotated. I'd like to speak to you about this further, as your opinion is extremely important to us. Please contact me when you have a moment. Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com
Frequently asked questions about Nissan of Downtown L.A.
How is Nissan of Downtown L.A. rated?
Nissan of Downtown L.A. has a 4.3 star rating with 4,836 reviews.
When is Nissan of Downtown L.A. open?
Nissan of Downtown L.A. is closed now. It will open tomorrow at 7:00 a.m.