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Nissan of Downtown L.A.
- Car Dealers
- Los Angeles, CA
About this business
Location details
15 W Washington Blvd, Los Angeles, CA, 90015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:30 a.m. to 9:00 p.m. |
"Recently I got a 2019 RT challenger, after the paperwork..." Recently I got a 2019 RT challenger, after the paperwork they took it to the car to “wash” before I left the lot. They came back to tell me they messed up my roof, paint was chipped and roof was bend in. They did fix it after a week of owning it. They promised me a rental car meanwhile my car was at the shop. As I’m in the process of getting a rental they told me I have to be 21 to get a rental. I don’t understand how they can sell me a car but not give me a renta... read more
Business response:
Hi Edgar, Unfortunately, it's Nissan policy that we're unable to rent a vehicle to anybody under 21. We understand your frustration and we're disappointed your vehicle had this issue. We hope it looks as good as new now and should you like to discuss your experience any further, please don't hesitate to contact me. Regards, Sam Eskandary General Sales Manager SamEskandary@dtlamotors.com
"Thank you so much En algún momento me sentí muy mal dos..." Thank you so much En algún momento me sentí muy mal dos veces que duelo a la cita que acordamos y a avian vendido el carro que Ena a comprar
"Estoy muy complacido por el servicio recibido, es para mi..." Estoy muy complacido por el servicio recibido, es para mi muy práctico tenerlos cerca, y conocer a Denis, Jose, Arturo y otros es confiable dejar mi vehículo en el servicio mientras trabajo. Definitivamente son lo mejor de DTLA NISSAN.
Business response:
Gracias por esta revision positiva! Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com
"Ace helped me. Found out I had a minor problemA clamp..." Ace helped me. Found out I had a minor problem A clamp had come off. He figured it out. Other workers did not want to and did not help when I drove up.
Business response:
Ace is awesome and we will be sure to let him know about your positive words! Thank you for choosing us and we hope to see you again soon! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com
"battery needed to be replaced" Went to get the battery replaced, waited over an hour and a half and the place was not busy (around 2:30 pm), after waiting so long I went to check the status and the paperwork was on her desk, if I would not have asked who knows how much longer I would have waited!!!!!!!!!!
Business response:
We understand your time is valuable and we're disappointed to see it was wasted. We'll be sure to address this with our team and make sure something like this doesn't happen again. Should you like to discuss this any further, please contact me. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com
"thank you Dennis Zaragoza for servicing my NISSAN Rogue..." thank you Dennis Zaragoza for servicing my NISSAN Rogue Sport 2017 on the recall it had I took it in @ 2 pm and it was done by 5pm
Business response:
Hi Romeo, Providing 5-star service is our top priority, which is why we're happy to see you received just that. Happy to see Dennis took care of you and your vehicle. Hope it's running like new. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com
"Really work to make it work" Yes I know, their job is to sell you a car and do everything in their power to do that, but at least they were still willing to work with our lousy financial situation. Couldnt have asked for a better team of guys that went to bat to make the numbers work for us.
Business response:
We greatly appreciate your outstanding review. We are so pleased to have provided you with such a positive experience. We sincerely value your business and look forward to your next visit! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com
"I buy new tires" El trabajo fue exelente llego rodas mis expectativas la alineacio y el balanceo profesionalmente bien. Los services de mantenimiento de mis vehiculos lo hago atravez de Nissan Dowton LA
Business response:
Hola Eddy, gracias por esta revision positiva! Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com
"Servicio" Pesimo servicio no lo recomiendo...no hacen las reparaciones...q pagas..! Cuando regrese el agente en turno no quiso alludar..y nunca me tomo la llamada. ..
Business response:
Hola Rene, Lo siento al leer su experiencia. En Nissan of Downtown L.A., hacemos todo lo posible para ofrecer excelente servicio al cliente. Su satisfacción es muy importante para nosotros. Si hay algo que podemos hacer para ayudarla mejor por favor me déjeme saber. Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com
Frequently asked questions about Nissan of Downtown L.A.
How is Nissan of Downtown L.A. rated?
Nissan of Downtown L.A. has a 4.3 star rating with 4,836 reviews.
When is Nissan of Downtown L.A. open?
Nissan of Downtown L.A. is closed now. It will open tomorrow at 7:00 a.m.