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Nissan of Duarte
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
We purchased a brand new Pathfinder in May 2021. We then paid it off in July 2021, to the Credit Union they financed us thru. I have been unsuccessful in reaching a Finance Manager regarding the refurn of our GAP insurance. I have been calling pretty much all day since Thursday. Even left a message with a live person yesterday morning.It is now 2;30 pm and no call back. No one picks up the phone. In addition when I called asking for my title because they had not sent it to the Credit Union I was told yes it had been sent. Wh... read more
Business response:
We acknowledge your review and are currently looking into the events you’ve detailed.
"We purchased a brand new Pathfinder in May 2021. We then..." We purchased a brand new Pathfinder in May 2021. We then paid it off in July 2021, to the Credit Union they financed us thru. I have been unsuccessful in reaching a Finance Manager regarding the refurn of our GAP insurance. I have been calling pretty much all day since Thursday. Even left a message with a live person yesterday morning.It is now 2;30 pm and no call back. No one picks up the phone. In addition when I called asking for my title because they had not s... read more
Business response:
We acknowledge your review and are currently looking into the events you’ve detailed.
I wish I could give this place no stars!Don’t come here. I wish I could give this place no stars! Don’t come here. They will tell whatever you want to hear in order to get you to sign on the dotted line. Not only did I trade in my car and get a new one, I also traded in my husband’s car and he got a new one. I was getting my car serviced and of course they call and tell you they can make a good offer to refinance or get in a new car. I was dumb enough to fall for it. I end up getting a new car but had just gotten service don... read more
Business response:
We acknowledge your review and are currently looking into the events you’ve detailed.
"Love the car finance manager says cannot help me to..." Love the car finance manager says cannot help me to cancel gap ins. Or warranty and other OPTIONAL items says can't find me in computer? xxx? I can see im going to have to waste my valuable time fighting for something that as a customer is always available the right to cancel the right to be told the items are optional i laugh when reading most of these reviews probably there own staff writing them! Why doesn't the GM answer every complaint listed with the BBB? I under... read more
Business response:
We strive to provide a positive car buying experience for every person, and it appears that we did not fully achieve that during your visit. Customer service is a top priority for our dealership, and it's important that our guests feel at ease during the entire process. If you are open to giving me a chance to make things right, I invite you to contact me at your earliest convenience. Marwan Salah General Manager marwan@nissanofduarte.com 626-305-3000
"Scandalous salesmen n workers. Never get back to you on..." Scandalous salesmen n workers. Never get back to you on phone, will report this to Bbb, nissan corporate, consumers affairs. Quick to take your money.
Business response:
Thank you for your feedback. We are presently looking into this matter, and encourage you to contact us directly to provide a bit more insight into what happened. Marwan Salah General Manager marwan@nissanofduarte.com 626-305-3000
"This is the worse experience I had buying a car in this..." This is the worse experience I had buying a car in this dealership if I could give it 5 negative stars I would. Instead of being call nissan it should change its name to SCAM CENTRAl!!!!!. If you want to purchase a car here be prepared to lose 100s of dollars to SCAM FEES. I was SCAM out of 700 dollars from this dealership I would of been more, but luckily I spotted a fee early in my contract before signing it and was able to remove it other wise I would lost even ... read more
Business response:
We appreciate you sharing your experience with Nissan of Duarte. We would like you to know that we are always open to communication. Please feel free to reach out to us directly so we can earn your trust again. Thank you, and we look forward to hearing from you soon. Marwan Salah General Manager marwan@nissanofduarte.com 626-305-3000
"Worst Service Ever " Every time you call them, their answer is they are busy and ask you to leave your name and phone number and never return the call. Specially Finance Department , I cancelled my Gap insurance almost three months ago and still dont have any answer about it, every time i call to check the status of it i get the same answer and they just transfer my call and they all ask for my number and never return my call.I DONT RECOMMEND THIS DEALER AT ALL . they are only nice to you if you are there in person because ... read more
"Worst dealership ever. " Do not go to this dealership. They are so dishonest and sell cars that don’t even have clean titles. I’m filing a report w BBB and probably have to take legal action. Tried working with them for 6 months, they just ignore you. Don’t buy from this dealership!
"Unwelcome Time killer literally a dead place ..LIARS " My fiend inquired about a preowned car at Nissan Duarte which he liked very much (07/26/2018, at 3:30pm). Duarte said its available in stock, come and take the car. We reached there within 30 min, and waited for 40 min NO sale person came there to say even HI then a sale person came and told us I have a good and a bad news: Good news is that the car is available to see but we are not selling it. We will inform you about that car in near future when it will be ready. The... read more
Frequently asked questions about Nissan of Duarte
How is Nissan of Duarte rated?
Nissan of Duarte has a 4 star rating with 2,048 reviews.
When is Nissan of Duarte open?
Nissan of Duarte is open now. It will close at 9:00 p.m.