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Nissan of Duarte
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Service manager can't manage his department. DONT over booked cars. If you make an appointment expect to wait 4-5 hrs just to look at your vehicle then another few hours for the work to get done. Bad reviews for service dept.
Business response:
We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Dan Foulad General Sales Manager 626-305-3000
Buyer Beware! They did a bait and switch on me. By the time I got there to buy the car, I was told it was off the lot and would I like to see something else.
Business response:
Our team has acknowledged this review.
Will never bring my car back here again! The service department experience was a huge disappointment! My first visit, two weeks ago on a Sat., was waiting from 9:30 am to 2 pm for an oil change, a recall part to be installed, and the two Splash Shield Clips (that I provided) to be plugged in, which never got installed nor returned to me. Since I have been back to this location 3 times (with scheduled appointments) for recall service and was turned away because the one recall part was not delivered (understandable), and also ... read more
Business response:
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Dan Foulad General Sales Manager 626-305-3000
One month later and this location has not replied to phone calls or emails left for the manager Daniel! Avoiding customers is their way to fix problems they caused... Cowardly and unprofessional to the core!
Business response:
I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Dan Foulad General Sales Manager 626-305-3000
It took me nearly 7 hours to get my car. The manager didn’t quite listen what I wanted and he was very aggressive toward my purchase. I left a message for a call back with my phone number and he never return my call.
I went this past Friday 5/20/2022 i had been emailing with Zury; i told her what i had too offer which was my trade in; and how much i was willing too put down etc. I layed everything on the table so there wouldn’t be no mis communication; she said ok we can offer you this vehicle for your trade in and with the down payment etc. Oh and after she had down this she was quick to say can you please write a good review for me etc. So I sat waiting for the Financial department so i can sign the paperwork etc. then LaLa comes and p... read more
Business response:
Raquel, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Nissan of Duarte does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Joe Awali
I should have read these reviews BEFORE going here. This place is horrible. I cannot get responses from anyone - trying to get my GAP Insurance refund after 6 weeks. They DO SAY ANYTHING to get you to sign on the dotted line and then OVERCHARGE you! I am so disappointed with everything. Thankfully the car is running well. Just give me my refund, please!
Business response:
Our team has acknowledged this review.
Do NOT go to this dealership to get your car serviced!!! HORRIBLE Liars!! I was there for 3 hours and my car hadn’t even been worked on yet and all I was there for was. Oil change!! I took my keys and went home without the oil change!! The service rep Oscar had the nerve to try to argue with me about the length of time I was waiting only to find out after three hours they hadn’t even started on my car!! The shop manager is rude and both he and the service are liars! I will never take my car there again even if I have to trav... read more
Business response:
We acknowledge your review and are currently looking into the events you’ve detailed.
"I wish I could give this place no stars!Don’t come here...." I wish I could give this place no stars! Don’t come here. They will tell whatever you want to hear in order to get you to sign on the dotted line. Not only did I trade in my car and get a new one, I also traded in my husband’s car and he got a new one. I was getting my car serviced and of course they call and tell you they can make a good offer to refinance or get in a new car. I was dumb enough to fall for it. I end up getting a new car but had just gotten servic... read more
Business response:
We acknowledge your review and are currently looking into the events you’ve detailed.
Frequently asked questions about Nissan of Duarte
How is Nissan of Duarte rated?
Nissan of Duarte has a 4 star rating with 2,048 reviews.
When is Nissan of Duarte open?
Nissan of Duarte is open now. It will close at 9:00 p.m.