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Nissan of Duarte
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
The actual service on my car was fine as far as I can tell, so far I haven't experienced any issues. My main problem was was the actual customer service itself. There was no direction on where to go when you first walk in, so I go to the first available employee who isn't helping someone and they seemed to be as confused as I was. They eventually begin the intake process for my car, then tell me to wait in the waiting area so someone can finish the paper work with me. What I thought was going to be a simple and quick drop of... read more
Business response:
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000
Felipe was extremely pushy and argued when I turned down service. My car was bought brand new and only had 15k miles on it and he was saying my brake fluid was in the red when he didn't even see it. He didn't let me sign anything or see a summary if what they were doing to my car either UNTIL he made me pay. When I asked for a summary paper at the end, with the pictures he argued against it and when he eventually was getting it for me, was MAKING IT UP on his computer, I saw him. He made up how my brake fluid was in the red ... read more
Business response:
Thank you for your feedback. We are presently looking into this matter, and encourage you to contact us directly to provide a bit more insight into what happened.
Edward Gutierrez is a very conscientious Service Advisor and the entire Service Center is truly wonderful. The service is prompt and efficient and I will continue to always take my Nissan Kicks here to be taken care of.
Business response:
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000
I took my Nissan Rogue for an oil change and tire rotation and they delivered it to me another day..??
Business response:
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000
The sales rep lied about the price on the vehicle. We had verbally agreed to a specific price and contract stated otherwise (price on contract was extremely higher than what we agreed). Also, on first night we took vehicle home there was a loud/ odd noise on the vehicle. The following day we called the sales rep to report the issue and we scheduled an appointment. The vehicle was taken to the dealer and maintenance dept looked into the issue and mentioned it was resolved. Days later same noise was detected and scheduled anot... read more
Business response:
We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000
Leslie in sales is excellent. Sales and general manager are misleading. Finance made mistakes. Horrible.
Business response:
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Nissan of Duarte Team
I visited 02/15/2023 to have one of my cars serviced at Nissan Duarte. I was entertained by Cesar Luna. He is very welcoming and seems to be knowledgeable. I pretended like I did not know about cars and how maintenances work. His explanations were correct. He gave me a quotation for a very expensive service (Manys aid it's becuase I am girl and people think girls know nothing about it). My car mileage was at 26,000 with a total of 1060USD, But that is not the main issue. I don't have any control, if that is their pricing the... read more
For being my first service experience here need improvement on customer service not happy with the experience here nor the atmosphere. Not told where to sit and wait not told how long it would take not greeted with a good morning how can we help you. Will be looking for another service on the next one.
Bad attention nobody take the responsibility Felipe Gaytan. is unprofessional I waiting for 3:1/2 for take my Nissan Pathfinder to service. Felipe. Gime the key and he no say nothing. I los my time, gas I was Call to Daniel Hernandez and send a massage and no responding I never recommend to Nissan of Duarte for buy a car or for service
Business response:
Civic, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Nissan of Duarte does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Dan Foulad General Sales Manager 626-305-3000
Frequently asked questions about Nissan of Duarte
How is Nissan of Duarte rated?
Nissan of Duarte has a 4 star rating with 2,048 reviews.
When is Nissan of Duarte open?
Nissan of Duarte is open now. It will close at 9:00 p.m.