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Nissan of Duarte
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
I took my car in because of the ECM recall and decided to get an oil change and a tire rotation. When I picked up the vehicle, the service rep told me that the check engine light came on after the software update and the code P06DA appeared stating that there is an issue with the engine oil pressure control. I had taken my car in June of 2024 for service and had a significant amount of repairs done that totaled to over 4k. I believe that issue with the engine oil pressure is due to the service back in June of 2024, but the s... read more
Ive never been to this dealership but I’ve unsubscribed from its page every month for three years. Not even in same state. Wrong person. Sent emails stating that, no response. Blocked, then I get different emails. Not fun. And yet I know some random persons maintenance schedule. Never owned a Nissan. Don’t plan to. Overall a one star for serially spamming my inbox for years despite efforts to remove myself.
Business response:
We acknowledge your review and are currently looking into the events you’ve detailed.
Scammers and liars, they don't even try to help out their customers, What's worse it's that the GENERAL MANAGER is the same as his employees, I REGRET buying a car with them.
Business response:
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com
Very low interest in selling a car. We went with cash offer and was constantly left waiting.
Business response:
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com
I traded in my car at $1500 and put $5000 down on a car they quoted me for $16,000. Walk away with my trade and down payment should have been around $11,000 with taxes. The guy changed my contract 3 times and the last time changed the loan amount to $25,000 on a used car that was already 4 years old….I contacted Nissan several times and no one would help me fix the issue. They said since I signed it they would not fix it. I will never return there
Business response:
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com
Brought car in for software, after it was done asked what is the software for no one could answer. Car returned dirty. Dealer seems don’t care about their service.
Business response:
We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com
This dealership is going through hard times. Exterior of the dealership was undecorated. Interior was outdated. Chairs are falling apart and uncomfortable. Coffee machine was non op, popcorn was stale. Water machine had an odd taste just the general state of maintenance would make me believe it hasn't been cleaned. The finance office is years behind in processing paperwork. Ive bought 4 cars since 2014 and never had to give a fingerprint. My uncle was with me and the last time he supplied a fingerprint was in 2009. Weird. Sa... read more
Business response:
Joseph, it appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com
Very rude and unprofessional. Will look for another Nissan dealership for service maintenance. Atmosphere is cold and unwelcoming.
Business response:
Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Nissan of Duarte does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com
Was told we got the car week later we were asked to return car terrible communication
Business response:
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Luis Salazar General Sales Manager luis@nissanofduarte.com 626-305-3000
Frequently asked questions about Nissan of Duarte
How is Nissan of Duarte rated?
Nissan of Duarte has a 4 star rating with 2,048 reviews.
When is Nissan of Duarte open?
Nissan of Duarte is open now. It will close at 9:00 p.m.