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Nissan of McKinney
- Car Dealers
- McKinney, TX
About this business
Location details
3800 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I have taken my Sentra for service here since 2019. The service was great. This last time, I booked an appointment. I arrived and was checked in. I told the guy I also need windshield wipers. I was told my car was ready and given my bill. They didn't replace my wipers as I requested. I asked why, I clearly requested upon checking in for service appointment. He said someone would do it in 5 minutes. I go out of town , it's a storm my wipers aren't working properly. I get back and discover, they didn't remove the hard plastic ... read more
Business response:
We are privileged to have served you since 2019 and appreciate your continued trust in our service team. Your feedback regarding the windshield wiper installation is valuable to us. We understand how concerning it must have been to discover the installation issue, especially when you needed reliable wipers during stormy weather. We're glad our management team was able to address the windshield situation and make things right. Your experience helps us ensure our technicians follow proper installation procedures for all servic... read more
First, the price on the internet is not the price. They have a $2000+ maintenance fee they want to add to the price. I tried to purchase over the internet, but they wouldn't do the paperwork remotely. I asked very clearly for everything to be ready to sign so I could get in and out because it was a 4 hour drive for me to come pick up the vehicle. They did not accommodate that request because they want to try every way they can to sell you an extended warranty. So after agreeing to the price, putting down a deposit, getting t... read more
First, the price on the internet is not the price. They have a $2000+ maintenance fee they want to add to the price. I tried to purchase over the internet, but they wouldn't do the paperwork remotely. I asked very clearly for everything to be ready to sign so I could get in and out because it was a 4 hour drive for me to come pick up the vehicle. They did not accommodate that request because they want to try every way they can to sell you an extended warranty. So after agreeing to the price, putting down a deposit, getting t... read more
Business response:
We are disappointed to hear about the challenges you experienced during your vehicle purchase process. Your feedback is important to us and the concerns you've raised help us identify areas where we can better serve our customers. We value your input and would appreciate the opportunity to discuss your experience further. Please contact our General Manager, David Kelley, at (469) 634-4865 so we can address these matters directly.
Communication was a little slow.
Business response:
Thank you for sharing your feedback about your experience with us. We understand that timely communication is important when you're working with our team. Your input helps us recognize areas where we can improve our response times and keep our customers better informed throughout the process. We're glad we were able to assist you, and we appreciate you taking the time to share your thoughts with us.
The front brackets were put on off-centered and crooked. My husband ended up drilling additional holes in the front bumper.
Business response:
We are sorry to hear about the installation issues you experienced. We understand your frustration. Your experience does not reflect the quality standards we strive to maintain. Please contact our General Manager, David Kelley at (469) 634-4865 so we can discuss this further and work towards a resolution.
Shady and sneaky people. I will never set foot on that property again nor will I ever recommend them to anyone.
Business response:
Your feedback is important to us, and we understand your disappointment. We take concerns about our business practices seriously and would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our General Manager, David Kelley at (469) 634-4865 so we can address your concerns directly.
I didn't like the system,when my car was ready,car was parked at outside lot & not inside.When i went to check car was brought in side.
Business response:
Thank you for your feedback about our processes. We understand your concerns about your car initially being parked outside. We appreciate your input as it helps us improve our service.
Í like the vehicle that I purchase but I don't like the people at the pre-own department . when you buying everything it's ok , but after buying nobody answers a phone or if you need something nobody wants to help you, you on your own
Business response:
Thank you for sharing your experience with us. We understand how frustrating it can feel when support seems to disappear after a purchase, and we know timely communication is crucial to a positive ownership experience. Your feedback helps us identify areas where we can improve follow-up and ensure our guests feel supported even after the sale is complete. We would value the chance to connect and address any outstanding concerns you may have. Please reach out to our General Manager, David Kelley, at (469) 634-4865, and we'll ... read more
A brand new car, second year has to change brakes tires, multiple features and still not done properly.
Business response:
We are sorry to hear about your experience with your vehicle. Your input is important, and we appreciate you letting us know about the issues you've encountered. Please reach out to our General Manager, David Kelley at (469) 634-4865 so we can connect with you directly and address your concerns.
Frequently asked questions about Nissan of McKinney
How is Nissan of McKinney rated?
Nissan of McKinney has a 4.3 star rating with 12,297 reviews.
When is Nissan of McKinney open?
Nissan of McKinney is open now. It will close at 9:00 p.m.