This profile has been claimed by the business owner or representative.
Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
NO THANKS X X X X X X X X X X X X X
Business response:
Hello Jr, we appreciate you taking the time to leave us this feedback. Kind Regards, Elizabeth Reyes Customer Relations Manager
Being greeted at service could improve Correct paperwork given after payment, Not Another customers alignment
Business response:
Thank you for your sincere feedback. We will address these concerns with our team to ensure they are double checking their work. Thank you again for leaving us this response as it allows us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager
Tried to rip me off by charging me $500 to connect a hose which is a two minute job.
Business response:
Hello Mr. Turney, we are truly disappointed that you felt our Advisor was trying to take advantage of you in anyway. Our Advisors job is to make recommendations based on our technicians' findings. You came in with a check engine light, our tech found a hose that was damaged to your secondary gas pump. There was no labor time listed in all data as it's an aftermarket system that was installed. There was an extension diagnosis performed with a smoke machine to verify where the gross leak in the evap system. To replace the hose... read more
They lie to the customer and get you to buy the max care and they don't fix your car don't by a car from them or the max care plan it's a no joke
Business response:
Hello Cathy, thank you for taking the time to provide your feedback; however, I must point out that your review is possibly based on your experience with CarMax and not with Nissan of Torrance. After further investigation, I found that your vehicle nor the extended warranty were purchased at our dealership, in fact this was your first time at our service facility. Based on the information I received from the Advisor who assisted you, you were referred to us by CarMax as they stated we would diagnose it for you, which we did.... read more
I’ve brought my car in twice in a 2 and a half week span for engine issues that hasn’t been resolved. I left my car at the dealership twice (for 1-2 days each time), as well as took time off of work for my car to still have issues. And as of today my check engine light has come back on. Highly disappointed in the service I receive at Nissan of Torrance. Hence, the rating of 1 star. I think management and the mechanics at Nissan of Torrance are subpar.
Business response:
Hello Shamarian, please reach out to us at (310) 536-4000 x2225 to speak with our Service Manager David. We would like to address this situation directly. Thank you and have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager
Took my car in for a failed FACTORY tps for a brand new 2024 Nissan z nismo . They forgot to put my lock lug nut that I paid $395 for as an add on at the dealer , so I had to go back and get it reinstalled . The gm made it right by providing me with a gas fill up . I have been waiting for my trade in to get paid for the last 2 months and I am coming up and a 30 date late pay , this will be the 2nd month the payment is due and late ! Very disappointed and dissatisfied with this dealer I am stressing everyday hoping this gets ... read more
Business response:
Hello Erick, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. I have addressed your concerns with our Accounting Department and should have your concern resolved soon. I will follow up with you on Monday 4-7-25 to provide you with further details. Thank you for bringing this to our attention, we look forward to turning your experience around. Kind Regards, Elizabeth Reyes Customer Relations Manager
Nissan is a terrible car. My rougue 23. Smells like gas inside the cabin. Apparently a known issue with Nissan with NO FIX. So I'm supposed to drive around in a toxic car?! Unacceptable!
Business response:
Hello, we are sorry to hear that you are unsatisfied with your Nissan Rogue. Our recommendation is that you contact Nissan Consumer Affairs, as it sounds like the issue is not with Nissan of Torrance. Please contact them at 800-NISSAN-1. Best of luck to you. Kind Regards, Elizabeth Reyes Customer Relations Manager
Service was on time however I did not get the report which is completed after Service with any recommendation. Further not sure what liquid was used to wipe the driver side window as cannot see and same used on driver side door. I still await clarification as to why I have to Service this car after 5,000 miles when my Sentra i have to do after 10,000.
Business response:
We appreciate your feedback and would like to further assist you with the MPI report; however, your username on this Review is none23, therefore can't look you up in our system. Please feel free to reach out to Jimmy directly for further assistance in regarding your MPI. In regard to our wash, I will address this with them. Thank you once again for your feedback. Kind Regards, Elizabeth Reyes Customer Relations Manager
Did not fix the problem the first time had to Come in again and not sure if the problem is still in effect. Have is the wrong key when we picked up the vehicle.
Business response:
We are disappointed to hear that you did not have a more positive experience. We'd like the opportunity to discuss this with you. Please reach out to us at (310) 536-4000 x2225 or x2249 at your earliest convenience. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is open now. It will close at 10:00 p.m.